Call 34972178453201990 2026-07-20 · Kartikey Chauhan · 2:46
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_Coated_Opp_Jul26 | General Enquiry | full conversation 37 turns, clean transcript (0% inaudible) | Hindi | 37 | customer_led (campaign_name:medium) |
Audio: clear: There is some minor background noise and slight crosstalk, but it does not significantly impact transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
3.0/10
no conversation
USP relevance:
matched
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.36
confidence high · +3/−0
from 7 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Revalidate every field
Agent only validated the product category (color coated) but failed to ask for or confirm thickness, width, quantity, delivery location, or timeline.
How ankit mistry did it on a
10.0/10 call —
you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.
−2.0 pts
Discovery (5 Qs, woven naturally)
Agent only discovered the end application (profiling) but did not ask about monthly tonnage, current brands, share of wallet, or payment terms.
How ankit mistry did it on a
10.0/10 call —
And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?
−2.0 pts
Closure with price & timeline
The agent deferred pricing to an offline channel (WhatsApp) without providing even a tentative price or a specific timeline for the quote on the call.
How ankit mistry did it on a
10.0/10 call —
0.7 would be something around 74. 74.5. In which my cutting, loading, and with pallet packaging, my pricing is included.
did well
Opener acknowledges platform submission
Yes sir, you had registered your company Ganga Industries, so sir, is there any steel requirement in this?
No unnecessary re-pitching
So now, from wherever it is the cheapest, we quote you from there.
Summary
The agent contacted a customer who had registered on the platform. The customer confirmed they are a profiler needing color-coated coils. The agent identified the end-use but failed to gather key requirement details like quantity or specifications. When the customer asked for a price, the agent deferred, promising to send rates via WhatsApp without a firm timeline, and the call ended without a clear next step.
Coaching
When a customer asks for a price, you must provide at least a tentative range and a firm timeline for the final quote on the call itself to create urgency and secure the next step.
Missed:
CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally) CL4 Closure with price & timeline
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | pass | – | 2.0 | Yes sir, you had registered your company Ganga Industries, so sir, is there any steel requirement in this? The agent correctly referenced the customer's platform registration at the start of the call. |
| CL2 Revalidate every field | 3 | fail | 1 | 0.0 | Color coated? Agent only validated the product category (color coated) but failed to ask for or confirm thickness, width, quantity, delivery location, or timeline. |
| CL3 Discovery (5 Qs, woven naturally) | 2 | fail | 1 | 0.0 | By the way, what is your work? Profiling etc.? Agent only discovered the end application (profiling) but did not ask about monthly tonnage, current brands, share of wallet, or payment terms. |
| CL4 Closure with price & timeline | 2 | fail | – | 0.0 | I will tell you the rates, what is the current rate for this at present. The agent deferred pricing to an offline channel (WhatsApp) without providing even a tentative price or a specific timeline for the quote on the call. |
| CL5 No unnecessary re-pitching | 1 | pass | – | 1.0 | So now, from wherever it is the cheapest, we quote you from there. The agent did not re-pitch the entire portfolio and offered a single, relevant USP related to cost-effective sourcing. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.657 | 47.8s | 25.0s | 93.2s | 7.6s | 322.6 | 0 | 18 | 19 | 9 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
5.6s
Hello
हॅलो
agent
6.7s
Hello
हॅलो
customer
7.3s
Hello
हॅलो
agent
8.2s
Hello, yes sir good afternoon, Karthikeya this side from JSW One.
हॅलो, येस सर गुड आफ्टरनून, कार्तिकेय दिस साइड फ्रॉम जे एस डब्ल्यू वन.
customer
11.9s
Hello
हॅलो
agent
12.5s
Hello
हॅलो
customer
13.0s
Yes sir, tell me.
हां सर बोलिए
agent
14.0s
Yes sir, you had registered your company Ganga Industries, so sir, is there any steel requirement in this? Do you take CR etc.?
हां जी सर, ये आपका गंगा इंडस्ट्रीज से कंपनी रजिस्टर करा था तो अभी सर इसमें कुछ स्टील का रिक्वायरमेंट होता है सर? सी आर वगेरा लेते हो आप?
customer
18.5s
Where are you calling from, sir?
कहां से बात कर रहे हैं सर आप?
agent
19.8s
Uh sir, JSW One, Mumbai.
अ सर जे एस डब्ल्यू वन, मुंबई।
customer
21.5s
Okay.
ओके
customer
22.6s
Yes sir, tell me, sir.
हां सर, बोलिए ना सर।
agent
23.8s
Hmm, so sir, this Ganga Industries of yours, do you require steel in it? In raw material?
हम्म, सर तो अभी आपका ये जो गंगा इंडस्ट्रीज है, इसमें आपको सर स्टील लगता है? रॉ मटेरियल में?
customer
27.1s
Yes sir, coil is required, sir. The color-coated sheets that come, right?
हां सर, कॉइल लगता है सर। जो कलर कोटेड शीट्स आते हैं ना।
agent
29.6s
Color coated?
कलर कोटेड?
customer
30.4s
Yes sir.
हां सर।
agent
31.2s
Okay, alright, alright. So, which one do you need in this... Pragati, Indradhanush
अच्छा, ठीक है, ठीक है। तो मतलब इसमें कौनसा ये आपको प्रगती, इंद्रधनुष
customer
34.5s
Yes, Pragati, Coloron Plus, Indradhanush.
हां, प्रगती, कलरऑन प्लस, इंद्रधनुष।
agent
37.1s
Okay. By the way, what is your work? Profiling etc.?
अच्छा, ये वैसे काम किस चीज का है आपका? प्रोफाइलिंग वगेरा का?
customer
39.3s
In profiling, sir.
प्रोफाइलिंग में सर।
agent
40.3s
Okay, you do profiling after taking the coil, yes?
अच्छा, प्रोफाइलिंग करते हो आप कॉइल लेके, हां?
customer
42.0s
Yes sir.
हां सर।
agent
42.7s
Okay, alright. So how is the requirement now, does it come on a project basis or for now no process photo
ओके, ठीक है। तो अभी रिक्वायरमेंट कैसे प्रोजेक्ट बेसिस पे ही आता है या अभी के लिए नो प्रोसेस फोटो
customer
45.8s
Okay, if I take it from you now, where will you deliver... dispatch from, sir? Will you do it from Mumbai or from the local distributor here?
ओके, आपको अभी आपको पास लिए तो डिलिवर डिस्पैच कहां से करेंगे सर आप? मुंबई से करेंगे या इधर ही जो लोकल डिस्ट्रीब्यूटर है उनके पास से कराएंगे?
agent
51.6s
Uh sir, we have it in every state. That
अ सर अभी हर स्टेट में होता ही है हमारा। वो
customer
53.2s
Yes sir, yes sir. Yes sir.
हां सर, हां सर। हां सर।
agent
54.2s
So like now it's in Bangalore, in Hubli, in Karnataka so
तो अभी जैसे बैंगलोर में है, हुबली में, कर्नाटका में तो
customer
56.2s
In Hubli, it means Arihant.
हुबली में मतलब अरिहंत।
agent
57.9s
Okay. Arihant is our distributor, right? Now what we have is, we have our distributors and sellers, who also keep some material themselves.
ओके। अरिहंत तो अपना चलो वो हो गया डिस्ट्रीब्यूटर, है ना? अभी हमारे पास क्या होता है, एक तो अपने डिस्ट्रीब्यूटर और सेलर तो हैं ही, जिनके पास में और खुद भी रखते हैं थोड़ा मटेरियल।
customer
62.4s
Yes sir, yes sir.
हां सर, हां सर।
agent
63.5s
So now, from wherever it is the cheapest, we quote you from there.
तो अभी मतलब वही जहां से चीपेस्ट पड़ जाता है, वहां से आपको कोट कर देते हैं।
customer
66.4s
Okay, that will work, sir. Uh, can you give me some rate etc. for Pragati Plus and Coloron Plus, sir?
ओके, चलेगा सर। अ मेरेको आप कुछ प्रगती प्लस और कलरऑन प्लस का कुछ रेट वगेरा कुछ दे सकते हैं सर?
agent
71.2s
Hmm yes sir, I can give you a tentative pricing. But if you have a SOP now, like if you have a specific plan sometime, then you tell me, then I will tell you the FOR, what exact number will come for which one. We will work it out accordingly then.
हम्म हां सर, टेंटेटिव प्राइसिंग तो दे दूंगा। बट अभी अगर जैसे आपको अब एस ओ पी जैसे अभी आपको कुछ स्पेसिफिक प्लान तो कभी, तो आप बताना, तो फिर एफ ओ आर बताऊंगा, किसका क्या नंबर एक्जैक्ट आएगा। उस हिसाब से वर्कआउट कर लेंगे फिर।
customer
79.2s
Okay sir, that will work.
ओके सर, चलेगा।
agent
80.5s
Okay, I have sent you a WhatsApp right now. I will tell you the rates, what is the current rate for this at present. Yes sir. If there is any other live requirement, then connect, sir.
चलो, मैंने अभी तो आपको व्हाट्सएप डाल दिया है। रेट्स बता दूंगा मैं, अपना अभी के लिए इसका क्या चल रहा है अभी एट प्रेजेंट। हां सर। बाकी कुछ लाइव रिक्वायरमेंट आए तो सर कनेक्ट करना फिर।
customer
86.4s
Okay sir, okay sir, okay.
ओके सर, ओके सर, ओके।
agent
88.2s
Okay.
ओके।