Call 34972178964850451 2026-09-17 · Kartikey Chauhan · 1:02
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_GP_Coated_Sep26 | Call_back_later | full conversation 7 turns, clean transcript (0% inaudible) | English | 7 | supply_led (campaign_name:medium) |
Audio: clear: The customer's final sentence is cut off by the agent's response.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
3.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.16
confidence high · +0/−1
from 2 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Hook (supply/price signal)
The customer interrupted and requested a callback before the agent could deliver the hook.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
The call ended before any discovery questions could be asked.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
−2.0 pts
Qualify
The call ended before the agent could attempt to qualify the customer's requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, this requirement you had put in on the 15th-16th, have you purchased all this or have you put it on hold?
did well
Opener & permission
Hello uh sir, good evening. Karthik this side from JSW One.
Closure with next step
Okay okay. Yeah sure sure. Right.
Summary
The agent introduced himself and JSW One. The customer immediately stated they were busy and requested a callback for the next day. The agent agreed to the callback and ended the call.
Coaching
You correctly handled the customer's immediate request for a callback; ensure this is logged and you follow up tomorrow as agreed.
Missed:
SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | pass | – | 2.0 | Hello uh sir, good evening. Karthik this side from JSW One. Agent greeted and identified himself and the company before the customer requested a callback. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The customer interrupted and requested a callback before the agent could deliver the hook. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
The call ended before any discovery questions could be asked. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
The call ended before the pitch stage was reached. |
| SL5 Qualify | 2 | fail | – | 0.0 |
The call ended before the agent could attempt to qualify the customer's requirement. |
| SL6 Closure with next step | 1 | pass | – | 1.0 | Okay okay. Yeah sure sure. Right. Agent agreed to the customer's request for a callback the next day, establishing a clear next step. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.611 | 5.8s | 3.7s | 52.5s | 3.3s | 196.6 | 0 | 4 | 3 | 1 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.2s
Hello?
agent
1.4s
Hello.
customer
2.0s
Hello?
agent
2.6s
Hello?
agent
3.3s
Hello uh sir, good evening. Karthik this side from JSW One.
customer
6.6s
Yeah sir. Sir, can you call me tomorrow? Actually I am not...
agent
9.2s
Okay okay. Yeah sure sure. Right.