Call 34972178964147571 2026-09-17 · Kartikey Chauhan · 0:41
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_GP_Coated_Sep26 | General Enquiry | full conversation 8 turns, clean transcript (0% inaudible) | English | 8 | supply_led (campaign_name:medium) |
Audio: clear: There is some background chatter on the agent's side, but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.40
confidence high · +0/−4
from 2 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Hook (supply/price signal)
The call ended before the agent could deliver a hook.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked as the customer requested a callback immediately.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
−2.0 pts
Qualify
The call did not progress to the qualification stage.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, this requirement you had put in on the 15th-16th, have you purchased all this or have you put it on hold?
did well
Opener & permission
Uh yeah, good evening sir. Karthik this side from JSW One.
Summary
The agent introduced themself and JSW One. The customer immediately stated they were busy and would call them back. The agent accepted this, said they would send a message, and ended the call. No business needs or requirements were discussed.
Coaching
When a customer asks to call back, acknowledge their request and then try to schedule a specific time, e.g., 'Sure, is tomorrow morning a better time to connect?'
Missed:
SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | pass | – | 2.0 | Uh yeah, good evening sir. Karthik this side from JSW One. Agent successfully introduced themself and the company before the customer requested a callback. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The call ended before the agent could deliver a hook. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked as the customer requested a callback immediately. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
The call did not progress to the pitch stage. |
| SL5 Qualify | 2 | fail | – | 0.0 |
The call did not progress to the qualification stage. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | Yeah, okay. Okay, I'll drop you a message. Connect later. Agent did not secure a specific time for the next connection, leaving the next step vague. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.6 | 5.7s | 3.8s | 31.5s | 2.9s | 252.6 | 0 | 4 | 4 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.2s
Hello?
agent
1.2s
Hello?
customer
2.2s
Hello?
agent
2.9s
Uh yeah, good evening sir. Karthik this side from JSW One.
customer
6.0s
Sir, I'll give you a call back later.
agent
8.0s
Sorry sir?
customer
8.6s
I'll call you back sir. I'll call you back.
agent
9.9s
Yeah, okay. Okay, I'll drop you a message. Connect later.