Call 21112178893757531 2026-09-09 · Kartikey Chauhan · 0:40
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | Call_back_later | full conversation 8 turns, clean transcript (0% inaudible) | Hindi | 8 | supply_led (campaign_name:medium) |
Audio: clear: The customer is having a background conversation at the start of the recording.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
segment: unknown
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.07
confidence high · +0/−0
from 0 hits
0.7*prior (damped - label alone is weak)
0.7*prior (damped - label alone is weak)
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Hook (supply/price signal)
The call was terminated by the customer before the agent could deliver the hook.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
The call ended before any discovery could be attempted.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
−2.0 pts
Qualify
The call ended before the agent could attempt to qualify the lead.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, this requirement you had put in on the 15th-16th, have you purchased all this or have you put it on hold?
did well
Opener & permission
This is Kartik calling from JSW One.
Summary
The agent introduced himself and JSW One. The customer immediately stated they were out of station and requested a callback for the next day. The agent agreed and ended the call without proceeding with the pitch or scheduling a specific callback time.
Coaching
When a customer asks for a callback, always try to lock in a specific time. For example: 'Sure, I can call you tomorrow. Would the morning or afternoon be better for you?'
Missed:
SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | pass | – | 2.0 | This is Kartik calling from JSW One. Agent identified himself and the company, and correctly accepted the customer's request for a callback without pushing. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The call was terminated by the customer before the agent could deliver the hook. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
The call ended before any discovery could be attempted. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
The call ended before the agent could pitch. |
| SL5 Qualify | 2 | fail | – | 0.0 |
The call ended before the agent could attempt to qualify the lead. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
Agent accepted the customer's request to call back but did not proactively set a specific time or confirm the next action. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.533 | 5.6s | 4.9s | 29.5s | 3.3s | 203.6 | 0 | 4 | 4 | 1 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.8s
I'll ask after getting down, hello.
नीचे उतर के ही पूछ लेंगे, हेलो
agent
2.8s
Hello.
हेलो
customer
3.6s
Hello.
हेलो
agent
4.5s
Hello.
हेलो
customer
5.5s
Hello.
हेलो
agent
6.2s
Yes sir, can you hear me? This is Kartik calling from JSW One.
जी सर, आवाज आ रही है? कार्तिक बात कर रहा था JSW One से।
customer
10.2s
Brother, call tomorrow, I am out of station today.
भैया कल कॉल कर लेना, आज मैं आउट ऑफ स्टेशन हूं।
agent
12.7s
Okay okay, okay sir.
अच्छा अच्छा, ओके सर जी।