Call 21112178886600091 2026-09-08 · Kartikey Chauhan · 0:58
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | General Enquiry | full conversation 11 turns, clean transcript (0% inaudible) | Hindi | 11 | supply_led (campaign_name:medium) |
Audio: muffled: The agent's voice is somewhat muffled and distant, making some words difficult to discern with certainty.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.00
confidence high · +0/−0
from 0 hits
0.7*prior (damped - label alone is weak)
0.7*prior (damped - label alone is weak)
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent greeted and identified JSW One but did not ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
Agent skipped the hook and went directly into a discovery question.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
Agent asked a vague question about requirements but did not ask any of the six specified discovery questions.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
objection
The customer raised 1 objection
you did not answer:
incumbent_supplier
we get it from the mill, it comes from the mill.
Summary
The agent called a contact at an auto components company, skipping the opening permissions and hook. The customer stated they already procure directly from the mill, which the agent acknowledged without a counter-proposal. The call then ended abruptly with no qualification or next steps.
Coaching
Always start the call by asking for permission to speak; jumping straight to questions can cause the customer to shut down the conversation.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
Agent greeted and identified JSW One but did not ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent skipped the hook and went directly into a discovery question. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
Agent asked a vague question about requirements but did not ask any of the six specified discovery questions. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
The call ended before any USPs were pitched. |
| SL5 Qualify | 2 | fail | – | 0.0 |
Agent did not ask if a current requirement exists or capture any specific details. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
The call ended abruptly with no next step established. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| incumbent_supplier | mishandled | we get it from the mill, it comes from the mill. |
Yes. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.658 | 9.6s | 5.0s | 43.4s | 3.8s | 212.5 | 0 | 6 | 5 | 3 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.8s
Hello?
हॅलो?
agent
1.9s
Hello?
हॅलो?
customer
2.6s
Hello?
हॅलो?
agent
3.3s
Yes?
हांजी?
agent
3.8s
Oh, yes sir, good evening. This is Kartik speaking from JSW One.
ओह, हांजी सर, गुड इवनिंग। कार्तिक बात कर रहा था JSW One से।
customer
7.2s
Yes, tell me.
हां, बोलिए।
agent
8.0s
Uh, sir, what is the requirement for steel at N-Co Autocomp?
अह, सर ये N-Co Autocomp में steel की क्या requirement रहता है आपको?
customer
12.0s
What is the requirement?
क्या रहता है?
agent
12.8s
Sir steel, as in HR etc. requirement...
सर steel, as in HR वगेरा का requirement...
customer
14.5s
Yes, steel requirement... we get it from the mill, it comes from the mill.
हां, steel requirement... हम लोग मिल से लाते हैं, मिल से आते हैं।
agent
17.5s
Yes.