21112178972769161 · Call

Call 21112178972769161 2026-09-18 · Kartikey Chauhan · 1:30

Campaign	Disposition	Could we hear it?	Language	Turns	Pitch type
IS_MFG_CR_GI_GP_Coated_Sep26	Onboarded	full conversation 24 turns, clean transcript (0% inaudible)	Hindi	24	supply_led (campaign_name:medium)

Audio: noisy: There is significant background chatter on the agent's side, which sometimes makes their speech slightly hard to discern.

The four signals separate columns, separate owners

1 · Pitch adherence

the REP

0.0/10

no conversation

USP relevance: none

2 · Customer quality

the LEAD we handed over

0 /4 flags

clean lead

3 · Supply

none

4 · Sentiment

the CUSTOMER

+0.68

confidence high · +6/−0 from 9 hits
0.6*lexical + 0.4*prior

What to do differently next time biggest points lost first · the quotes are from real calls

−2.0 pts Opener & permission The agent identified himself and the company but failed to ask for permission to speak, which is a required part of the opener.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.

−2.0 pts Hook (supply/price signal) The agent did not deliver a supply or price hook; he went straight to asking about a requirement.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.

−2.0 pts Discovery (6 Qs) The agent asked zero discovery questions about the customer's business, volume, or current procurement.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: Okay, so what do you manufacture, sir, by the way?

Summary

The agent contacted a roofing manufacturer who confirmed an immediate need for JSW coil. The customer had already sent their requirements via WhatsApp. The agent failed to follow the pitch structure, conduct any discovery, or set a firm next step, ending the call by simply stating he would 'check' the message.

Coaching

You must follow the basic call structure. You skipped the hook and all discovery questions, which prevents you from building value before discussing requirements.

Missed: SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step

Module 1 — step by step every result carries its evidence quote

Step	Wt	Result	Qs	Evidence from the transcript
SL1 Opener & permission	2	fail	–	Uh yes Kartik ji, this is Kartik speaking from JSW One. The agent identified himself and the company but failed to ask for permission to speak, which is a required part of the opener.
SL2 Hook (supply/price signal)	2	fail	–	Uh sir, in Nandi Roofing, is there any requirement right now? In sheet metal? The agent did not deliver a supply or price hook; he went straight to asking about a requirement.
SL3 Discovery (6 Qs)	2	fail	0	The agent asked zero discovery questions about the customer's business, volume, or current procurement.
SL4 Pitch (2-3 USPs)	1	fail	–	No USPs were pitched at any point in the conversation.
SL5 Qualify	2	fail	–	Okay, you just send me the size once. While a requirement was confirmed, the agent did not capture any specific details (grade, thickness, qty) on the call, instead deferring to WhatsApp.
SL6 Closure with next step	1	fail	–	You send it once, I will check. The agent did not commit to a specific next step like sending a quote with a turnaround time; the closing was vague.

Conversation mechanics measured from turn timings, not judged by the LLM

Talk ratio	Agent talk	Customer talk	Dead air	Longest monologue	WPM	Interrupts	Agent turns	Cust turns	Q marks
0.697	27.1s	11.8s	51.1s	5.8s	292.3	0	13	10	5

Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)

unknown

0.0s

If you record your name and reason for calling up

customer

4.2s

Hello.

agent

5.5s

Uh yes Kartik ji, this is Kartik speaking from JSW One.

अह हांजी कार्तिक जी, कार्तिक ही बात कर रहा था JSW One से।

agent

9.3s

Uh sir, in Nandi Roofing, is there any requirement right now? In sheet metal?

अ सर ये नंदी रूफिंग में अभी कुछ रिक्वायरमेंट है क्या अपना? शीट मेटल में?

customer

11.8s

Yes, yes.

हां हां।

agent

12.8s

Okay, so do you need anything like PPGL, PPGI right now?

अच्छा, मतलब अभी कुछ PPGL, PPGI वगेरा चाहिए आपको?

customer

15.1s

Yes, where are you, where are you calling from?

हां, कहां से, कहां से कॉल करते हैं?

agent

17.3s

Uh sir, we keep it in Bangalore, we keep it in Hubli.

अ सर हम बैंगलोर में रखते हैं, हुबली में रखते हैं।

customer

20.0s

Karnataka?

कर्नाटका?

agent

20.8s

Yes, yes.

हांजी हांजी।

customer

21.5s

Okay. Where are you calling from, sir?

ठीक है। कहां से सर कॉलिंग कर रहे थे?

agent

23.7s

I am speaking from JSW.

मैं तो JSW से बात कर रहा हूं।

customer

25.3s

Okay.

ठीक है।

agent

26.0s

Yes, yes. Otherwise, for you, I guess the location will be closer from Bangalore, the one that is registered, of Shimoga.

हांजी हांजी। बाकी आपका ये आई गेस बैंगलोर से ही पास पड़ेगा लोकेशन, जो ये रजिस्टर्ड है, शिमोगा का।

customer

32.1s

Hmm. Hmm, okay.

हम्म। हम्म, ठीक है।

agent

33.8s

So sir, if you need anything right now, let me know, I will share the rates etc. with you then.

तो सर अभी कुछ चाहिए हो तो बताइए, रेट्स वगेरा शेयर करता हूं मैं फिर आपके साथ।

customer

36.9s

What is the rate for JSW's coil?

रेट क्या हो रहा है JSW का कॉइल का?

agent

38.9s

As in sir, sheet? PPGL, Pragati, Coloron?

एज इन सर, शीट? PPGL, प्रगती, कलर ऑन?

customer

41.4s

It's not sheet, right, what's required is coil, sir.

शीट नहीं है ना, रिक्वायर्ड है ना कॉइल सर।

agent

43.3s

Okay, you need sheet.

अच्छा, शीट चाहिए।

agent

44.6s

Okay, you just send me the size once.

ठीक है, आप ना एक बारी मुझे साइज डाल दो।

agent

46.1s

Just share your sizes with me.

customer

47.2s

I have sent it on WhatsApp, sir.

WhatsApp में भेज दिया सर।

agent

48.2s

Yes yes, okay okay. You send it once, I will check.

हांजी हांजी, ओके ओके। आप एक बारी डाल दो, मैं चेक कर लेता हूं।