Call 21112178878201041 2026-09-07 · Kartikey Chauhan · 1:11
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | No_requirement | full conversation 14 turns, clean transcript (0% inaudible) | Hindi | 14 | supply_led (campaign_name:medium) |
Audio: clear: Some background chatter is audible on the agent's side, but it does not impede transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.50
confidence high · +1/−9
from 7 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
rejection
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent did not ask for permission to speak, jumping directly into the call's purpose.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent did not provide a supply or price hook, instead opening directly with a qualification question.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked; the call was shut down after the initial requirement check.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
objection
The customer raised 1 objection
you did not answer:
incumbent_supplier
It is there in MS, but uh my customer wants only Tata.
did well
Qualify
Uh sir, in Petro Tech Vessels, do you have any requirement for steel right now?
Summary
The agent contacted a manufacturing customer who confirmed a requirement for MS steel. However, the customer stated their end-client specifies the Tata brand only. The agent made a weak attempt to counter this objection and then closed the call without establishing a concrete next step.
Coaching
When a customer raises a brand-specific objection like 'only Tata', you must counter with a value proposition like a trial order or better landed cost, not just a generic statement.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
The agent did not ask for permission to speak, jumping directly into the call's purpose. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The agent did not provide a supply or price hook, instead opening directly with a qualification question. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked; the call was shut down after the initial requirement check. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched to the customer. |
| SL5 Qualify | 2 | pass | – | 2.0 | Uh sir, in Petro Tech Vessels, do you have any requirement for steel right now? The agent successfully asked if a current requirement exists. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
The agent closed passively with 'If there's anything, let me know sir' instead of setting a specific next step. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| incumbent_supplier | mishandled | It is there in MS, but uh my customer wants only Tata. |
JSW always works if Tata is allowed. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.64 | 13.0s | 7.3s | 50.7s | 3.5s | 258.5 | 0 | 8 | 6 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
4.6s
Hello.
हॅलो.
agent
5.5s
Hello.
हॅलो.
agent
6.0s
Hello sir, good evening. This is Karthik speaking from JSW One.
हॅलो सर, गुड इवनिंग। कार्तिक बात कर रहा था JSW One से।
customer
8.7s
Speak.
बोलिए।
agent
9.4s
Uh sir, in Petro Tech Vessels, do you have any requirement for steel right now?
अ सर ये Petro Tech Vessels में अभी steel का कुछ requirement होगा आपको?
customer
13.6s
No, that is not there.
नहीं, वो नहीं है।
agent
15.0s
Oh, not in MS right now?
अच्छा MS में नहीं है अभी?
customer
16.6s
It is there in MS, but uh my customer wants only Tata.
MS में है लेकिन अ मेरे कस्टमर को Tata ही चाहिए।
agent
19.5s
Oh, wants only Tata.
अच्छा Tata ही चाहिए।
agent
20.8s
Hmm.
हम्म।
agent
22.0s
JSW always works if Tata is allowed.
JSW तो always works अगर Tata allowed है तो।
customer
25.8s
No sir, for now there is no requirement at all.
नहीं सर, फिलहाल तो नहीं है कुछ भी requirement.
agent
27.5s
Okay. Alright, alright, okay. If there's anything, let me know sir.
अच्छा। ठीक है, ठीक है, ओके। कुछ हो तो let me know सर।
customer
30.0s
Okay.