Call 21112178834500661 2026-09-02 · Kartikey Chauhan · 0:46
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_Inte_MFG_M1_3_NoEnq_Sep26 | General Enquiry | full conversation 9 turns, clean transcript (0% inaudible) | Hindi | 9 | new_registration (campaign_name:medium) |
Audio: clear: There is some minor background noise but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
segment: trader
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.40
confidence high · +4/−0
from 1 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
The call was cut short by the customer before discovery could begin.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
Although the agent asked about a requirement, he failed to schedule a specific callback date/time when the customer deferred.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The call ended without a confirmed next step; the agent did not lock in a specific time for the 'tomorrow' callback.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
did well
Warm welcome opener
Uh sir, Kartikey was speaking from JSW One.
Summary
The agent introduced himself and asked if the customer (Balaji Agency) has a steel requirement. The customer confirmed they do but stated they were driving and would talk tomorrow. The agent did not schedule a specific time for the follow-up call and the conversation ended.
Coaching
When a customer is busy and asks for a callback, you must take control and schedule a specific time. Instead of just 'Okay,' suggest a time yourself, like 'Sure, is 11 AM tomorrow a good time to connect?' This turns a vague promise into a concrete appointment.
Missed:
NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | pass | – | 1.0 | Uh sir, Kartikey was speaking from JSW One. The agent provided a standard, non-pushy opening. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 1 | 0.0 |
The agent only asked about requirement, but the customer deflected before any other profile questions could be asked. |
| NR3 Full discovery (8 Qs) | 3 | fail | 0 | 0.0 |
The call was cut short by the customer before discovery could begin. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The call ended before this step could be reached. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 |
Although the agent asked about a requirement, he failed to schedule a specific callback date/time when the customer deferred. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 |
The call ended without a confirmed next step; the agent did not lock in a specific time for the 'tomorrow' callback. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.615 | 7.2s | 4.5s | 34.3s | 4.0s | 283.3 | 0 | 5 | 4 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.4s
Hello
हेलो
agent
1.0s
Hello
हेलो
customer
1.7s
Yes, speak.
जी बोलिए
agent
2.3s
Uh sir, Kartikey was speaking from JSW One.
अह सर कार्तिकेय बात कर रहा था JSW One से।
customer
5.0s
Yes, speak.
जी बोलिए।
agent
6.1s
Uh sir, this Balaji Agency that is registered under you, do you have a requirement for steel etc. in it?
अह सर ये बालाजी एजेंसी आपका ये जो रजिस्टर्ड है, इसमें स्टील वगेरा का requirement होता है आपको?
customer
10.5s
Yes, absolutely there is, but right now I am driving, I will talk to you tomorrow.
हां बिलकुल है, बाकी अभी मैं drive कर रहा हूं, आपसे करता हूं कल बात।
agent
13.2s
Okay.
अच्छा।
agent
13.8s
You have it, right?
है ना आपको?