Call 21112178886377911 2026-09-08 · Kartikey Chauhan · 0:46
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | No_requirement | full conversation 10 turns, clean transcript (0% inaudible) | Hindi | 10 | supply_led (campaign_name:medium) |
Audio: clear: The customer's voice is slightly distant from the microphone compared to the agent's.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.48
confidence high · +0/−4
from 3 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent identified themself and the company but did not ask for permission to speak, jumping directly to a requirement question.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
Agent did not provide a supply or price hook, instead opening with a direct question about requirements.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
Agent asked about supplier location and clarified quantity, but did not ask enough questions (2 of 6) to meet the 'partial' threshold.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
did well
Qualify
Sir, is there any material requirement at Om Sai right now?
Summary
The agent opened by asking directly for a requirement. The customer stated they buy in small quantities. The agent clarified if they purchase 5-ton lots, which the customer confirmed was possible. The call ended immediately after this exchange with no further discovery or next steps.
Coaching
You skipped the opening and hook, which makes the call feel very transactional. Start by asking for permission to build rapport before you ask for their business.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
Agent identified themself and the company but did not ask for permission to speak, jumping directly to a requirement question. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent did not provide a supply or price hook, instead opening with a direct question about requirements. |
| SL3 Discovery (6 Qs) | 2 | fail | 2 | 0.0 | From where, sir? ... you don't take five tons? Agent asked about supplier location and clarified quantity, but did not ask enough questions (2 of 6) to meet the 'partial' threshold. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
The call ended before any USPs were pitched. |
| SL5 Qualify | 2 | pass | – | 2.0 | Sir, is there any material requirement at Om Sai right now? Agent successfully asked if a current requirement exists, which was their opening question. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
The call ended abruptly without a committed next step like a quote or a scheduled callback. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.53 | 8.7s | 7.7s | 29.6s | 3.2s | 220.7 | 0 | 5 | 5 | 3 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.2s
Hello
हॅलो
agent
1.1s
Yes.
हां जी।
agent
1.6s
Yes sir, this is Kartikeya speaking from JSW One.
हां जी सर, कार्तिकेय बात कर रहा था JSW One से।
customer
4.6s
Hmm.
हम्म।
agent
5.3s
Sir, is there any material requirement at Om Sai right now?
सर अभी ओम साई में अभी कुछ मटेरियल का रिक्वायरमेंट होगा?
customer
9.0s
Actually sir, we are ordering material in small quantities.
एक्चुअली सर हम लोग थोड़ा-थोड़ा मटेरियल मंगा रहे हैं।
agent
11.6s
From where, sir?
कहां से सर?
customer
12.5s
We are ordering material in small quantities, sir, we are not ordering material in bulk.
हम थोड़ा-थोड़ा मटेरियल मंगा रहे हैं सर, इकट्ठा मटेरियल नहीं मंगा रहे हैं।
agent
15.1s
Small quantities, okay, you don't take five tons?
थोड़ा-थोड़ा, अच्छा पांच ton नहीं लेते आप?
customer
17.6s
Five tons does happen.
पांच ton तो हो ही जाता है।