Call 21112178834622851 2026-09-02 · Kartikey Chauhan · 1:13
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_Inte_MFG_M1_3_NoEnq_Sep26 | General Enquiry | full conversation 19 turns, clean transcript (0% inaudible) | Hindi | 19 | new_registration (campaign_name:medium) |
Audio: clear: There is a slight echo on the customer's side, but it does not significantly impact transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.27
confidence high · +3/−0
from 5 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
The call was terminated by the customer before any discovery questions could be asked.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
While the agent asked about a requirement, he did not attempt to schedule a specific callback when the customer said no.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The call was closed with a simple 'thank you' and did not achieve any of the required outcomes.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
objection
The customer raised 1 objection
you did not answer:
just_registered_to_check
I was just checking out, meaning what all things, meaning options etc... So there was no, like, serious purpose for downloading that app.
Summary
The agent contacted a new registrant who immediately stated they were only browsing the app with no serious purpose and had no requirement. The agent accepted this objection without attempting to handle it, confirmed the customer had no regular need for steel, and ended the call. No information was gathered and no next steps were established.
Coaching
When a customer says they were 'just browsing,' you must try to handle that objection instead of immediately ending the call.
Missed:
NR1 Warm welcome opener NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | fail | – | 0.0 |
The agent did not provide a warm welcome or position himself as a helper; he went directly into a requirement question. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 0 | 0.0 |
No profile verification questions were asked before the customer ended the conversation. |
| NR3 Full discovery (8 Qs) | 3 | fail | 0 | 0.0 |
The call was terminated by the customer before any discovery questions could be asked. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The agent did not get an opportunity to explain the platform's value propositions. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 |
While the agent asked about a requirement, he did not attempt to schedule a specific callback when the customer said no. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 |
The call was closed with a simple 'thank you' and did not achieve any of the required outcomes. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| just_registered_to_check | mishandled | I was just checking out, meaning what all things, meaning options etc... So there was no, like, serious purpose for downloading that app. |
Okay okay मतलब आपका ऐसे regular requirement नहीं है कुछ अपना steel industry में है ना? |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.408 | 11.7s | 17.0s | 44.3s | 3.2s | 287.2 | 0 | 9 | 10 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.2s
Hello
हॅलो
agent
1.0s
Hello
हॅलो
customer
1.6s
Yes
जी
agent
2.2s
Uh sir, this is Kartik, I was calling from JSW One.
अ सर कार्तिक मैं बात कर रहा था JSW One से
customer
4.8s
Yes yes, tell me.
जी जी बताइए
agent
5.7s
Uh sir, in this AKMG Enterprises, do you have a requirement for steel etc.?
अ सर ये AKMG Enterprises में steel वगेरा का requirement होता है आपको?
customer
8.9s
Uh no, actually Kartik ji, I had just logged in on it, on your application.
अ नहीं actually कार्तिक जी मैंने just उसपे login करा था आपके application पे
agent
12.6s
Yes.
हांजी
customer
13.0s
I was just checking out, meaning what all things, meaning options etc.
मैं बस just check out कर रहा था मतलब क्या क्या चीजें मतलब options वगेरा
agent
15.9s
Hmm hmm hmm hmm, okay okay.
हम्म हम्म हम्म हम्म अच्छा अच्छा
customer
17.0s
So there was no, like, serious purpose for downloading that app.
तो ऐसा मतलब कोई serious purpose नहीं था उस app को download करने का
agent
19.6s
Okay okay.
अच्छा अच्छा
customer
20.3s
Yes, otherwise I have probably uninstalled it now.
हां बाकी अभी तो मैंने शायद uninstall भी कर दिया उसे
customer
22.9s
So meaning, I was just checking that out and there was nothing else in it.
तो मतलब वो just मैं check out कर रहा था और कुछ नहीं था उसमें
agent
26.8s
Okay okay, meaning you don't have a regular requirement as such in your steel industry, right?
Okay okay मतलब आपका ऐसे regular requirement नहीं है कुछ अपना steel industry में है ना?
customer
30.2s
Yes.
जी
agent
30.8s
Okay, okay okay.
अच्छा okay okay
customer
31.8s
Okay.
Okay
agent
32.5s
Thank you.
Thank you