Call 21112178834230481 2026-09-02 · Kartikey Chauhan · 3:37
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| MSME_IS_India_ProductOpps_PROG_261225 | Onboarded | full conversation 59 turns, clean transcript (2% inaudible) | Hindi | 59 | customer_led (campaign_name:medium) |
Audio: noisy: The recording contains two distinct conversation segments stitched together. There is also static and audio dropout, particularly in the middle of the call.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
4.5/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.50
confidence high · +9/−4
from 9 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Discovery (5 Qs, woven naturally)
Agent performed no discovery; none of the five key questions about the customer's business were asked.
How ankit mistry did it on a
10.0/10 call —
And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?
−2.0 pts
Closure with price & timeline
Agent provided an ex-works price but did not attempt to close the sale or secure the order, instead deferring to a future quote.
How ankit mistry did it on a
10.0/10 call —
0.7 would be something around 74. 74.5. In which my cutting, loading, and with pallet packaging, my pricing is included.
−1.5 pts
Revalidate every field
Agent confirmed product/grade, asked for quantity, and confirmed delivery location, but missed width and timeline.
How ankit mistry did it on a
10.0/10 call —
you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.
did well
Opener acknowledges platform submission
Uh sir, for S G Enterprises, you had put in a CR requirement.
No unnecessary re-pitching
It's our own, sir, JSW's own. Our cutter, we stock coils at the cutter, and when an order comes, we cut the material accordingly and get it dispatched
Summary
The customer, who had registered on the platform, inquired about the price for 2mm HR and GI sheets for delivery in Ghaziabad. The agent provided ex-works pricing and explained their stockyard setup. They agreed that the customer would WhatsApp the exact size and quantity details, after which the agent would provide a final delivered price. The call ended with a clear next step, but no discovery was performed.
Coaching
You missed the opportunity for discovery. After answering the customer's price query, you should have circled back to understand their business needs (end-use, monthly volume) to build a stronger relationship and tailor your pitch.
Missed:
CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally) CL4 Closure with price & timeline
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | pass | – | 2.0 | Uh sir, for S G Enterprises, you had put in a CR requirement. Agent correctly referenced the customer's platform submission at the start of the call. |
| CL2 Revalidate every field | 3 | partial | 3 | 1.5 | Okay. What will be the quantity for this? Agent confirmed product/grade, asked for quantity, and confirmed delivery location, but missed width and timeline. |
| CL3 Discovery (5 Qs, woven naturally) | 2 | fail | 0 | 0.0 |
Agent performed no discovery; none of the five key questions about the customer's business were asked. |
| CL4 Closure with price & timeline | 2 | fail | – | 0.0 |
Agent provided an ex-works price but did not attempt to close the sale or secure the order, instead deferring to a future quote. |
| CL5 No unnecessary re-pitching | 1 | pass | – | 1.0 | It's our own, sir, JSW's own. Our cutter, we stock coils at the cutter, and when an order comes, we cut the material accordingly and get it dispatched. Agent stayed focused on the customer's requirement and only reinforced a relevant advantage about their stockyard setup. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.708 | 94.6s | 39.1s | 83.3s | 42.2s | 157.9 | 0 | 29 | 30 | 16 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.6s
Hello?
हेलो?
agent
2.3s
Hello?
हेलो?
customer
2.8s
Yes?
जी?
agent
3.3s
Uh sir, this is Kartik speaking from JSW One.
अह सर, कार्तिक के बात कर रहा था JSW One से।
customer
5.4s
From where?
कहाँ से?
agent
6.0s
Sir, from JSW One.
सर JSW One से।
customer
6.9s
Yes, tell me.
जी, बताइए।
agent
7.8s
Uh sir, for S G Enterprises, you had put in a CR requirement.
अह सर, ये S G Enterprises के लिए आपने CR requirement डाला था।
customer
10.5s
I am speaking from S G Enterprises.
S G Enterprises से बोल रहा हूँ।
agent
12.0s
Yes, yes, yes.
जी, हांजी हांजी।
agent
13.0s
So this CR four that you need, the EDD grade one?
तो ये जो अपना CR four चाहिए आपको, EDD grade वाला?
customer
16.2s
Uh, listen to me, I just need simple CR.
अह मेरी बात सुनो, simple CR ही चाहिए।
customer
24.0s
Hello?
हेलो?
agent
24.6s
Hello?
हेलो?
customer
25.1s
Yes.
हांजी।
agent
25.6s
Yes, hello sir. This is Kartik speaking from JSW One.
हांजी, नमस्कार सर। कार्तिक के बात कर रहा हूँ JSW One से।
customer
27.5s
Yes, from JSW, tell me sir.
हां, JSW से, बताइए सर।
agent
28.8s
Yes, sir, this S G Enterprises was registered on our platform, so do you have a requirement for steel? For HR, CR, etc.?
हांजी, सर ये S G Enterprises ये रजिस्टर किया गया था हमारे प्लेटफार्म पे, तो इसमें ऐसा steel का requirement होता है आपको? HR, CR वगेरा का?
customer
32.5s
Absolutely sir, we do.
बिलकुल सर, रहती है।
agent
33.8s
Okay. What purchase, what is your requirement right now, sir?
अच्छा। क्या परचेस, अभी क्या requirement है सर अभी आपका?
customer
35.8s
Actually sir, right now I needed an MS sheet in two mm thickness.
Actually सर, मुझे अभी MS की sheet चाहिए थी दो mm की thickness में।
agent
38.5s
MS? HR sheet, right? The 250A one?
MS की? HR sheet ना? ये 250A वाली?
customer
40.8s
Hmm hmm hmm.
हम्म हम्म हम्म।
agent
41.5s
Okay. What will be the quantity for this?
अच्छा। ये कितना quantity होगा इसका?
customer
43.0s
Sir, can you tell me what the rate will be for this?
सर, क्या rate बता सकते हैं कितना रहेगा इसका?
agent
44.8s
Uh, for 2 mm, sir, if I check the rate, it will be 62,250.
अह दो mm का सर rate अगर मैं देखूं तो अपना होगा 62 250.
customer
50.5s
Sorry?
agent
51.0s
Hello?
हेलो?
customer
51.5s
Sorry, what will be the rate for this?
Sorry, कितना rate रहेगा इसका?
agent
53.0s
62,250.
62 250.
customer
54.0s
This will be per metric ton, I think.
ये per metric ton होगा मेरे ख्याल से।
agent
55.5s
Yes yes, this means we keep it in Ghaziabad. That's the rate from there.
हांजी हांजी, ये मतलब गाजियाबाद में रखते हैं हम। वहां का rate है।
customer
58.0s
And is freight included in this or is it separate?
और ये इसमें freight included है या अलग से है?
agent
59.8s
No no sir, this is the ex-Ghaziabad rate, with loading.
नहीं नहीं सर, ये ex-Ghaziabad का rate है, loading के साथ में।
customer
102.0s
With loading, this is your ex-Ghaziabad rate.
Loading के साथ ex-Ghaziabad का rate है आपका ये।
agent
103.5s
Yes yes. Your warehouse is in Ghaziabad itself?
हां हां। गाजियाबाद में ही आपका warehouse है?
customer
104.8s
Yes yes yes.
हां हां हां।
agent
105.5s
It's our own, sir, JSW's own. Our cutter, we stock coils at the cutter, and when an order comes, we cut the material accordingly and get it dispatched.
अपना ही है सर, JSW का खुद का है। जो अपना cutter है, cutter पे coil stock करते हैं और order आता है उस हिसाब से material cut करके dispatch करवा देते हैं।
customer
111.5s
So sixty-two thousand rupees per metric ton will be its rate.
तो बासठ हज़ार रुपये per metric ton इसका rate रहेगा।
agent
114.0s
Yes yes.
हां हां।
customer
114.5s
And the rate for 2 mm GI?
और दो mm GI का rate?
agent
116.0s
GI?
customer
116.5s
Hmm, pre-GI.
हम्म, pre-GI.
agent
117.5s
GI will be 78, sir.
GI तो सर 78 होगा।
customer
119.5s
It will be 78,000.
78,000 रहेगा।
agent
120.5s
Hmm hmm hmm.
हम्म हम्म हम्म।
customer
122.0s
You one thing [inaudible]
आप एक चीज़ [inaudible]
agent
125.0s
Your voice is breaking up, sir.
आवाज़ कट रही है सर आपकी।
customer
127.0s
Hello? Sir, is this your regular number?
हेलो? सर ये नंबर आपका रेगुलर है?
agent
129.0s
No no, this is not it. I'll, on this number, I'll send a WhatsApp from my personal number, okay?
नहीं नहीं, ये नहीं है। मैं ना, ये जो नंबर है, इसपे मैं WhatsApp कर देता हूं अपने personal नंबर से, ठीक है?
customer
132.0s
Absolutely. I'll tell you the size etc.
बिलकुल। size वगेरा आपको बता दूंगा।
agent
133.5s
Okay, you put in the size etc., then I'll tell you more, according to the quantity, how much it will cost delivered, okay?
ठीक है, आप size वगेरा डालो, मैं फिर आपको और बता देता हूं आपको quantity के हिसाब से ना, कितना delivered पड़ेगा, ठीक है?
customer
136.5s
Suppose if someone needs anything, I will contact you.
Suppose जैसे किसी को कुछ भी चाहिए होगा, तो आपसे contact कर लूंगा।
agent
138.5s
Yes yes, absolutely sir.
हांजी हांजी, बिलकुल सर।
customer
139.0s
And sir, what is your MOQ, in weight?
और सर MOQ कितना रहता है आप लोगों का, weight में?
agent
140.8s
MOQ is five tons, sir.
MOQ सर पांच ton का।
customer
142.0s
Five tons. Okay.
पांच ton. ठीक है।
agent
143.0s
Yes. Okay?
हांजी। Okay?
customer
144.5s
Yes sir.