Call 21112178911225012 2026-09-11 · Kartikey Chauhan · 2:55
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| MSME_IS_PANIndia_NewReg_260526 | Onboarded | full conversation 34 turns, clean transcript (0% inaudible) | Hindi | 34 | new_registration (campaign_name:high) |
Audio: clear: The call begins with a pre-recorded or spliced-in introduction in Gujarati, while the main conversation is in Hindi. There is some minor background noise on the customer's side.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
segment: trader
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.24
confidence high · +8/−9
from 18 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
Agent only asked about business type; no discovery was done on quantity, brands, payment terms, or current buying habits.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
Customer confirmed a requirement for TMT, but the agent failed to capture any specifics (grade, size, quantity).
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The call ended passively with the agent telling the customer to get in touch, failing to secure a quote, a specific callback, or a walkthrough.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
habit You did 75% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
Warm welcome opener
I was calling from JSW One. You have just registered Bhavesh Enterprises on our platform.
Summary
The customer, a trader who just registered, was confused about how to see prices on the platform. He confirmed an active requirement for TMT. The agent explained the process for getting a quote but failed to conduct any discovery or capture the requirement specifics, ending the call by asking the customer to get in touch later.
Coaching
You spent the entire call explaining the app's process instead of asking discovery questions to understand the customer's business and needs.
Missed:
NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | pass | – | 1.0 | I was calling from JSW One. You have just registered Bhavesh Enterprises on our platform. Agent correctly identified the customer and the reason for the call (new registration). |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 1 | 0.0 |
Agent only confirmed the company name but did not ask for procurement city, decision-making involvement, or best contact details. |
| NR3 Full discovery (8 Qs) | 3 | fail | 1 | 0.0 |
Agent only asked about business type; no discovery was done on quantity, brands, payment terms, or current buying habits. |
| NR4 Platform education | 1 | fail | – | 0.0 |
Agent explained the process of getting a price but did not educate the customer on any platform USPs like transparent pricing, test certificates, or stock availability. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 |
Customer confirmed a requirement for TMT, but the agent failed to capture any specifics (grade, size, quantity). |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 |
The call ended passively with the agent telling the customer to get in touch, failing to secure a quote, a specific callback, or a walkthrough. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.751 heavy | 77.8s | 25.8s | 71.4s | 44.1s | 162.7 | 0 | 17 | 16 | 4 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
agent
0.0s
Hello, I am calling from the JSW One platform
નમસ્તે, હું JSW One પ્લેટફોર્મ પરથી બોલું છું
customer
5.0s
Hello?
unknown
6.1s
Good morning.
customer
7.3s
Hello?
agent
8.2s
Yes? This is Kartik speaking from JSW One.
हां जी? कार्तिक बात कर रहा था JSW One से।
customer
12.8s
Hello?
agent
13.7s
Can you hear me, sir?
आवाज आ रही है सर?
agent
14.8s
I was calling from JSW One. You have just registered Bhavesh Enterprises on our platform.
JSW One से बात कर रहा था। आपने ये भावेश एंटरप्राइजेज रजिस्टर किया है अभी हमारे प्लेटफार्म पर।
customer
20.0s
Just did it, right?
अभी किया है ना?
agent
20.8s
Yes, yes. So do you have a requirement for steel in this?
हां जी हां जी। तो इसमें स्टील का रिक्वायरमेंट रहता है आपको?
customer
22.9s
Yes, I have a requirement for TMT etc.
हां TMT वगेरा का रहता है।
agent
24.6s
Okay, for TMT etc. Is yours a construction business?
अच्छा TMT वगेरा का। ये कंस्ट्रक्शन का काम है आपका?
customer
26.9s
No, mine is a trading business.
नहीं मेरा ट्रेडिंग का काम है।
agent
28.2s
Okay, it's a trading business. Okay.
अच्छा ट्रेडिंग का काम है। Okay.
customer
29.7s
The rate etc. was not really visible, how?
क्या रेट वगेरा उतना नहीं दिख रहा था, कैसे?
agent
31.6s
Yes, the rate is not shown in the application. They give the rate on a requirement basis.
हां एप्लीकेशन में नहीं दिखाता रेट। वो रिक्वायरमेंट बेसिस पर रेट देते हैं।
customer
34.1s
Okay, first you have to enter the requirement.
अच्छा पहले रिक्वायरमेंट आपको डालना पड़ता है।
agent
35.8s
Yes, yes.
हां हां।
customer
36.2s
Then will you message the rate?
फिर आप मैसेज करेंगे क्या रेट का?
agent
37.6s
Yes, I will send a message too.
हां मैसेज भी डाल दूंगा।
customer
38.6s
No, in this, when you go to 'order', it directly goes into the cart, so is there any problem with that?
नहीं इसमें तो ऑर्डर में जब जाते हैं तब सीधा वो कार्ट में हो जाता है तो फिर वो कोई दिक्कत तो नहीं है?
agent
42.6s
No, no.
नहीं नहीं।
customer
43.5s
Problem?
दिक्कत?
agent
44.1s
No sir, what's the problem. In the cart, look, once I give you the rate, you okay the rate, if I put in the PI, you accept the PI, then it shows in the app that this is your proforma invoice, you have to make the payment to this account, all that is then shown in the app.
नहीं सर दिक्कत क्या है। कार्ट में देखो एक बारी जैसे मैंने आपको रेट दिया, आपने रेट ओके किया, मैंने अगर पीआई डाला, पीआई एक्सेप्ट कर लिया, तो फिर ऐप में दिखाता है कि ये आपका परफॉर्मा इनवॉइस, ये आपको पेमेंट इस अकाउंट में करना है, वो सब फिर ऐप में शो करता है।
customer
51.0s
No, that's fine, but if I want to know the rate, what the rate is, then I go into your thing, let's say, wait a minute, stay on the line.
नहीं, वो तो ठीक है लेकिन मेरे को रेट जानना रहेगा कि क्या रेट है तो आपके उसमें जाता हूं मैं मान लो, एक मिनट रुकिए, चालू रखिए।
agent
56.0s
You went to the app, it doesn't show in the app right now in the end.
ऐप में गया, ऐप में शो नहीं करता है अभी एट दी एंड।
agent
58.3s
If you want to know the rate now, you can send me a message, I will tell you.
अभी आपको रेट जानना है तो आपको मैसेज डाल देना मुझे, मैं बता दूंगा।
customer
100.6s
On this same number?
यही नंबर पे क्या?
agent
101.6s
No, this is not my number. I have messaged you from my personal number.
नहीं ये नंबर नहीं है मेरा। मैंने मैसेज कर दिया आपको अपने पर्सनल नंबर से।
customer
104.5s
Mainly with the requirement or else text on WhatsApp. JSW, yes, it's One Kartik.
Mainly requirement के साथ या फिर WhatsApp पे text कर देना। JSW, हां जी, One Kartik है।
agent
108.0s
Yes sir.
हां जी सर।
customer
108.7s
Okay. So I will have to put the requirement on this, right?
ठीक है। तो इसपे डालना पड़ेगा ना आपको रिक्वायरमेंट?
agent
111.0s
Yes, yes. If any requirement comes up, let me know, sir.
हां हां। रिक्वायरमेंट कुछ आता है तो बताना सर।
customer
113.1s
Okay ji.
ठीक है जी।