Call 34972178963035341 2026-09-17 · Kartikey Chauhan · 1:29
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_GP_Coated_Sep26 | General Enquiry | full conversation 25 turns, clean transcript (0% inaudible) | Hindi | 25 | supply_led (campaign_name:medium) |
Audio: clear: Some background chatter on the agent's side, but it doesn't affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.43
confidence high · +6/−0
from 8 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent identified himself and JSW One but did not use the customer's name or ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
Agent did not provide a supply or price hook, instead jumping directly into a discovery question.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
Agent did not ask any of the six required discovery questions; the conversation was immediately redirected when the customer revealed they were an existing client.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
objection
The customer raised 1 objection
you did not answer:
price
As in, the rate will be the same, I mean.
did well
Closure with next step
I'll send you a WhatsApp. You have them talk to me once, the people from the purchase department, okay?
Summary
The agent contacted a representative from Hiras Medical Devices, who revealed they are already a major direct customer of JSW, currently purchasing sixty-seventy lakhs worth of material. The agent introduced the JSW One e-commerce platform as an alternative ordering channel. The call ended with the agent agreeing to send his details via WhatsApp for the customer's purchase team to follow up.
Coaching
When a customer reveals they are already a large, direct JSW client, adapt your pitch to focus on the value of the JSW One platform instead of following the new-customer script.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | Uh yes sir, this is Kartik speaking from JSW One. Agent identified himself and JSW One but did not use the customer's name or ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent did not provide a supply or price hook, instead jumping directly into a discovery question. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
Agent did not ask any of the six required discovery questions; the conversation was immediately redirected when the customer revealed they were an existing client. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
Agent pitched the JSW One platform as a concept but did not use any specific USPs to create value. |
| SL5 Qualify | 2 | fail | – | 0.0 |
Despite the customer confirming a very large, active requirement, the agent did not capture any specific details like grade, thickness, or quantity. |
| SL6 Closure with next step | 1 | pass | – | 1.0 | I'll send you a WhatsApp. You have them talk to me once, the people from the purchase department, okay? Agent successfully established a clear next step of contacting the customer's purchase department. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| price | mishandled | As in, the rate will be the same, I mean. |
no response |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.621 | 24.4s | 14.9s | 49.7s | 7.5s | 295.1 | 0 | 13 | 12 | 6 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.9s
Hello?
हेलो?
agent
1.7s
Hello?
हेलो?
customer
2.4s
Yes?
हां जी?
agent
3.0s
Uh yes sir, this is Kartik speaking from JSW One.
अह हां जी सर, कार्तिक बात कर रहा था JSW One से।
customer
5.3s
From where?
कहां से?
agent
6.0s
Uh sir, from JSW.
अह सर JSW से।
customer
7.3s
Yes, tell me.
जी बताइए।
agent
8.1s
Uh sir, this Hiras Medical Devices was registered on our platform, now what is your requirement in steel, in raw material?
अह सर ये जो Hiras Medical Devices registered था आपका हमारे platform पे, अब steel में requirement कैसा है आपका raw material में?
customer
12.8s
Yes?
हां?
agent
13.7s
Okay, so uh do you only take GP?
अच्छा, मतलब अह क्या GP ही लेते हो आप?
customer
15.5s
No, we are already working with you. We are. We are taking it. Our purchase team is taking material, right now they are purchasing material worth around sixty-seventy lakhs from you.
नहीं तो already आपके यहां काम चल रहा है हमारा। है। ले रहे हैं। Purchase team हमारी सामान ले रही है अभी करीब साठ-सत्तर लाख का सामान आपके यहां से purchase कर रही है।
agent
21.2s
Okay, okay, okay.
अच्छा अच्छा अच्छा।
customer
21.9s
Our people are in the Ahmednagar plant.
Ahmednagar plant में हमारे लोग हैं।
agent
23.8s
You are taking it from Steel directly?
Steel से ले रहे हो आप directly?
customer
25.3s
Yes?
जी?
agent
25.8s
I said sir, you are purchasing from steel directly, right?
मैंने कहा सर steel से purchase कर रहे हो ना आप directly?
customer
27.8s
Yes, yes, yes, yes.
हां हां हां हां।
agent
28.9s
Okay, okay. Alright.
अच्छा, okay. ठीक है।
agent
30.4s
So sir, we also had this vertical, a JSW One, of the e-commerce platform.
तो सर हमारा मतलब ये भी vertical था एक JSW One, e-commerce platform का।
agent
33.6s
So, I mean yes, so you can place those orders for steel through us as well.
So मतलब हां, तो मतलब आप steel में हमारे through भी वो लगा सकते हो orders.
customer
37.2s
As in, the rate will be the same, I mean.
As in rate तो मतलब same ही रहेगा।
customer
39.0s
Okay, I will share your number. I'll have a word with my purchase team...
चलिए मैं आपका number share कर दूंगा। अपने purchase team से बात कर...
agent
41.2s
Yes, okay, I'll send you a WhatsApp. You have them talk to me once, the people from the purchase department, okay?
हां ठीक है, मैं ना आपको WhatsApp डाल देता हूं। आप एक बारी बात करवाना उनसे, purchase department वालों से, ठीक है?
customer
45.1s
Okay, okay.
agent
46.2s
Okay.