Call 21112178903971991 2026-09-10 · Kartikey Chauhan · 0:55
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | No_requirement | full conversation 11 turns, clean transcript (0% inaudible) | Kannada | 11 | supply_led (campaign_name:medium) |
Audio: clear: There is some faint background chatter during the customer's turns, but it does not interfere with transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.23
confidence high · +8/−13
from 6 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
rejection
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent greeted and identified himself and the company, but did not ask for permission to speak before the customer took control of the call.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent did not deliver a hook; the customer immediately stated they had no requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked as the customer shut down the conversation early.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
Summary
The agent introduced himself and JSW One. The customer stated they had spoken before and had no immediate requirement. The agent accepted this and ended the call by suggesting the customer use the company application for any future needs.
Coaching
When a customer immediately says 'no requirement', try to ask one brief discovery question about their business or typical usage to create an opportunity for a future call.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | Yeah, good evening sir. Karthik this side from JSW One. The agent greeted and identified himself and the company, but did not ask for permission to speak before the customer took control of the call. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The agent did not deliver a hook; the customer immediately stated they had no requirement. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked as the customer shut down the conversation early. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No discovery was done, so no relevant USPs could be pitched. |
| SL5 Qualify | 2 | fail | – | 0.0 | CUSTOMER: Immediately no, immediately no requirement sir. The agent did not attempt to qualify for a future requirement after the customer stated they had no immediate need. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | Sir if anything comes up just share it through our application, okay right? The call was ended with a generic instruction, not a specific, committed next step like a scheduled callback. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.39 | 8.0s | 12.5s | 34.5s | 3.6s | 210.0 | 0 | 5 | 6 | 1 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.3s
Hello.
agent
1.3s
Hello.
customer
2.0s
Who is it?
ಯಾರು?
agent
2.9s
Hello.
customer
3.8s
Tell me sir, tell me, tell me.
ಹೇಳಿ ಸರ್, ಹೇಳಿ ಹೇಳಿ.
agent
5.8s
Yeah, good evening sir. Karthik this side from JSW One.
customer
9.3s
Ah yes sir, I spoke to you sir I think already.
agent
12.0s
Okay.
customer
12.5s
Ah ha ha sir. Immediately no, immediately no requirement sir.
agent
17.2s
Okay okay. Sir if anything comes up just share it through our application, okay right?
Okay okay. Sir if anything comes up just share it through our application, okay na?
customer
20.8s
Ah ha. Yes yes sir. All right.