Call 21112178912443761 2026-09-11 · Kartikey Chauhan · 0:58
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | No_requirement | full conversation 19 turns, clean transcript (0% inaudible) | Hindi | 19 | supply_led (campaign_name:medium) |
Audio: noisy: Significant background conversation and crosstalk at the beginning of the call during a phone handover.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.19
confidence high · +2/−3
from 10 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent identified the company but did not use the customer's name or ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent skipped the hook and immediately asked for a requirement after the introduction.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked; the agent only asked about an immediate requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
did well
Qualify
Sir, do you have any requirement right now?
Summary
The agent introduced themself and JSW One. The customer noted they had received calls before, at which point the agent skipped discovery and asked directly for a current requirement. The customer stated they had no requirement, and the agent ended the call without setting a next step.
Coaching
When a customer says they've been called before, acknowledge it briefly but still follow the script to build rapport and discover future needs, rather than jumping straight to asking for an immediate requirement.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
Agent identified the company but did not use the customer's name or ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The agent skipped the hook and immediately asked for a requirement after the introduction. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked; the agent only asked about an immediate requirement. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
The call ended before any USPs could be pitched as no discovery was done. |
| SL5 Qualify | 2 | pass | – | 2.0 | Sir, do you have any requirement right now? The agent successfully asked if a current requirement exists, which the customer denied. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
The agent ended the call with 'Thank you' without attempting to set a next step for a future callback. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.57 | 9.8s | 7.4s | 40.8s | 3.0s | 251.0 | 0 | 7 | 9 | 3 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
unknown
0.6s
Hello.
unknown
1.7s
Hello.
unknown
3.9s
Yes, you take it and talk to them.
हां आप लीजिए इनसे बात कीजिए।
customer
5.8s
Yes.
हां।
customer
6.8s
Yes?
ಹೌದು?
customer
7.8s
Hello?
agent
8.5s
Hello.
customer
9.0s
Hello?
customer
9.8s
Hello?
agent
10.2s
Hello?
agent
11.0s
Yes sir, hello.
हां सर, नमस्ते।
customer
12.2s
Hello.
नमस्ते।
customer
13.0s
Tell me, madam.
agent
13.6s
Sir, I am Rauni speaking, from the JSW One platform.
सर मैं राउनी बात कर रही हूं, JSW One प्लेटफॉर्म से।
customer
16.8s
Okay, okay, you've repeated this before also...
Okay, okay, pehle bhi to repeating...
agent
18.5s
Sir, do you have any requirement right now?
सर आपका कुछ रिक्वायरमेंट है क्या अभी?
agent
19.8s
Uh, sir, do you have any requirement in MS?
customer
21.8s
No, not any, I am not having any requirement, madam.
agent
24.5s
Okay, okay, okay, okay. No problem, sir. Thank you.