Call 21112178834730142 2026-09-02 · Kartikey Chauhan · 3:51
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_Inte_MFG_M1_3_NoEnq_Sep26 | General Enquiry | full conversation 56 turns, clean transcript (0% inaudible) | Hindi | 56 | new_registration (campaign_name:medium) |
Audio: noisy: Significant background noise (workshop/factory sounds and other people talking) on the customer's side throughout the call, but the main speakers remain mostly intelligible.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
5.0/10
short or unclear
USP relevance:
mismatched
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.10
confidence high · +16/−11
from 47 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
Only established the end-use (furniture) and tonnage; missed all other key discovery questions about current brands, payment terms, and history with JSW.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−1.0 pts
Verify basic profile (4 Qs)
Only verified the procurement city; failed to ask for the contact's name, their role in procurement, or the best contact details for quotes.
How Sajal Bhaskar did it on a
10.0/10 call —
आपका सर ये अकाउंट Arjun Enterprise रिसेंटली रजिस्टर हुआ था... [Customer:] ये मेरा खुद का है ना... तलोज़ा से करोगे तो 63100 चल रहा था... मैं दूसरे नंबर से WhatsApp करता हूं, वो वाला कर लीजिएगा।
−1.0 pts
Platform education
Explained the 'direct from JSW' model but failed to mention key platform benefits like transparent pricing or Test Certificates.
How Sajal Bhaskar did it on a
10.0/10 call —
मतलब ये जो मैं रेट बताया 63100 ये हमारी लोडिंग के साथ है...एक्स्ट्रा जो जो रह गया है इसमें बताना वो 18% GST जो लग एक्स्ट्रा लगता है और ट्रांसपोर्टेशन का खर्चा जितना लगता है, दैट्स इट।
did well
Warm welcome opener
Yes sir, greetings, this is Kartikeya calling from JSW One.
First opportunity identified
So sir, when you will be purchasing this month? Is it already in planning or...
Summary
The agent contacted a new registrant, a furniture manufacturer in Goa. The customer confirmed a regular requirement of 15-20 tons of CR sheets every 2-3 weeks. As their last order had just arrived, the agent scheduled a follow-up call in two weeks to align with their next procurement cycle.
Coaching
You secured a callback, but you missed the chance to understand the customer's business by skipping most of the discovery questions. Ask all the questions to uncover their needs so you can tailor your pitch effectively.
Missed:
NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | pass | – | 1.0 | Yes sir, greetings, this is Kartikeya calling from JSW One. The agent provided a warm greeting and immediately contextualized the call by referencing the customer's registration. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 1 | 0.0 |
Only verified the procurement city; failed to ask for the contact's name, their role in procurement, or the best contact details for quotes. |
| NR3 Full discovery (8 Qs) | 3 | fail | 2 | 0.0 |
Only established the end-use (furniture) and tonnage; missed all other key discovery questions about current brands, payment terms, and history with JSW. |
| NR4 Platform education | 1 | fail | – | 0.0 |
Explained the 'direct from JSW' model but failed to mention key platform benefits like transparent pricing or Test Certificates. |
| NR5 First opportunity identified | 2 | pass | – | 2.0 | So sir, when you will be purchasing this month? Is it already in planning or... The agent successfully identified there was no immediate need and scheduled a callback aligned with the customer's buying cycle. |
| NR6 Closure - one of three outcomes | 2 | pass | – | 2.0 | So, I'll connect with you sir after I guess two weeks. The call ended with a clear next step: a specific callback time which the customer agreed to. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.504 | 55.6s | 54.8s | 120.6s | 6.2s | 274.1 | 0 | 28 | 28 | 4 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
4.2s
Hello.
agent
7.0s
Hello?
customer
7.5s
Hello?
agent
8.3s
Yes sir, greetings, this is Kartikeya calling from JSW One.
हाँ सर, नमस्कार, मैं कार्तिकेय बात कर रहा था JSW One से।
customer
10.9s
Where are you calling from, sir?
कहाँ से बोल रहे सर?
agent
12.2s
From JSW, sir.
JSW से सर।
customer
13.0s
JSW?
agent
13.7s
Yes, yes. You had registered a company, Neelkanth Steel Furniture, on our platform.
हाँजी हाँजी। ये आपने नीलकंठ स्टील फर्नीचर एक कंपनी रजिस्टर किया था हमारे प्लेटफार्म पे।
customer
17.5s
Okay. This is regarding sir, for what?
Okay. This is regarding sir, किस चीज़ के लिए?
agent
19.5s
Uh sir, regarding as in steel procurement. So you have any steel requirement in HRC, CR, or GP, you can purchase that from us.
customer
24.5s
I see. Uh it is directly through your platform you mean to say?
अच्छा। Uh it is directly through your platform you mean to say?
agent
27.0s
Yes sir, exactly. Directly from us you can procure. So there's no middleman involved. And you can also get the future credit directly from the company.
customer
33.0s
Okay, okay, okay. So it is like uh how? It will be an account created to your portal and then we can do the purchase accordingly? That's how it is?
agent
38.5s
Yes sir, you can share your uh inquiry with us through mail or you can contact me on this number.
customer
42.0s
So this is your number? What's the good name sir?
agent
43.8s
Uh sir my name is Kartikeya. Kartikeya Jha.
customer
45.8s
Kartikeya. Okay. So, okay. So, now we are we we we require CR sheets, okay? And our requirements are 0.4, 0.5, 0.7 and 0.9.
agent
51.5s
Mhm.
customer
52.0s
MM thickness.
agent
52.8s
Okay. This is for furniture work, right?
customer
54.5s
Yeah, for furniture work basically.
agent
56.0s
Okay. And you also purchase GP?
customer
57.2s
No, GP we don't use.
ना, GP we don't use।
agent
58.5s
Okay, okay.
customer
59.0s
Only CR is what is required to us.
agent
60.5s
Mhm. Okay, got it. And your location is showing it to me Goa.
customer
63.0s
Yeah, it is in Goa industrial... in Cuncolim industrial estate.
agent
65.5s
Okay, so you're based out of in Goa.
customer
67.0s
Yes, yes, yes.
agent
67.8s
Okay. We are buying currently from Mumbai, Taloja.
customer
70.5s
Hm, from Mumbai, right?
Hm, from Mumbai ना?
agent
71.5s
Yeah.
customer
72.0s
Mhm mhm.
agent
72.8s
Okay, we also have our stock in Mumbai itself. In Taloja. So, yeah, I mean sir, I can provide you competitive rates than what you would be buying already.
customer
79.0s
You can share like if it is fruitful for us like buying through your portal and the prices are low, we can think of it, sir. Hm?
agent
84.0s
Okay, okay, sure sir.
agent
85.0s
So sir, when you will be purchasing this month? Is it already in planning or...
customer
87.8s
See, I my my vehicle came just two days back, yes? But every every 15-20 days we have a cycle, okay?
See, I my my vehicle came just two days back, हाँ? But every every 15-20 days we have a cycle, okay?
agent
92.0s
Mhm.
customer
92.5s
Mhm. So next slot I can think of. Hm?
customer
95.0s
My usual requirements are around uh uh 15 to 20 ton at a time.
agent
98.5s
Okay, got it.
customer
99.5s
Okay.
agent
100.0s
Okay.
customer
100.5s
Okay, so... but it is a mixed lot. It is a mixed lot which we require. But...
agent
103.0s
Mhm mhm.
customer
103.5s
But how it is? It is through the company or through your dealer or how it will be?
agent
106.0s
Uh sir, through the company itself.
customer
107.0s
Through the company.
agent
107.8s
Like, yeah yeah. Like the invoicing and all you'll see at JSW's own name.
customer
110.8s
Okay.
agent
111.5s
Yeah. So, I'll connect with you sir after I guess two weeks.
customer
115.0s
Okay, okay, alright. No issue.
Okay, okay, ठीक है। No issue.
agent
116.0s
Yeah, I'll I'll drop you a text. You can just save my number and contact.
customer
118.5s
Okay, okay sir, okay, alright, alright.
Okay, okay sir, okay, ठीक है, ठीक है।
agent
120.5s
Okay.