Call 21112178834525671 2026-09-02 · Kartikey Chauhan · 1:45
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_Inte_MFG_M1_3_NoEnq_Sep26 | General Enquiry | full conversation 22 turns, clean transcript (0% inaudible) | Hindi | 22 | new_registration (campaign_name:medium) |
Audio: clear: Some background noise is present on the customer's side, but it does not significantly affect transcription reliability.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.20
confidence high · +1/−0
from 4 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
The customer redirected the agent to another contact before any discovery questions could be asked.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
Agent asked about a requirement but was immediately cut off and redirected, so no opportunity was identified or scheduled.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The call ended with an agreement to call a different person, which is not one of the three prescribed closure outcomes.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
did well
Warm welcome opener
Yes, this is Kartik calling from JSW One.
Summary
The agent contacted a new registration at 'Jayanti Electronics'. The customer immediately stated he was not the right person and redirected the agent to his brother, Sabir Khan at 'Akshay Engineering', providing a new phone number. The agent agreed to call the new contact, and the call ended without any discovery or pitch.
Coaching
When a customer redirects you to a new contact, try to ask one quick qualifying question before hanging up, such as confirming the new contact is the correct person for steel procurement.
Missed:
NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | pass | – | 1.0 | Yes, this is Kartik calling from JSW One. Agent gave a standard, professional opening without any hard sales pressure. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 1 | 0.0 |
Agent only confirmed the company name before the customer redirected the call. |
| NR3 Full discovery (8 Qs) | 3 | fail | 0 | 0.0 |
The customer redirected the agent to another contact before any discovery questions could be asked. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The call was too short to reach the platform education step. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 |
Agent asked about a requirement but was immediately cut off and redirected, so no opportunity was identified or scheduled. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 |
The call ended with an agreement to call a different person, which is not one of the three prescribed closure outcomes. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.517 | 12.4s | 11.6s | 81.0s | 2.5s | 261.3 | 0 | 11 | 11 | 4 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.0s
Hello
हेलो
agent
1.8s
Hello
हेलो
customer
2.3s
Hello, hello
हेलो हेलो
agent
3.1s
Hello sir, can you hear me?
हेलो सर, आवाज़ आ रही है?
customer
4.4s
Yes, I can.
हां आ रही है।
agent
5.1s
Yes, this is Kartik calling from JSW One.
हां ये कार्तिक के बात कर रहा था JSW One से।
customer
7.4s
From where?
कहां से?
agent
8.1s
Sir, JSW One.
सर JSW One.
customer
9.7s
Okay, tell me.
अच्छा बताओ।
agent
10.4s
Do you have a requirement for steel at your Jayanti Electronics?
ये अपना जयंती इलेक्ट्रॉनिक्स में स्टील का रिक्वायरमेंट रहता है आपको?
customer
13.9s
Okay.
अच्छा।
agent
14.4s
Our HR, CR, GI that is there.
अपना HR, CR, GI जो होता है।
customer
15.7s
One minute, listen to me. This, what's its name, this 9166, talk on this number.
एक मिनट मेरी बात सुनो। ये क्या नाम से, ये 9166 इस नंबर पर बात करो आप।
agent
19.6s
Okay. Tell me what? 9166
अच्छा। बताइए क्या? 9166
customer
21.1s
599
agent
21.9s
599
customer
22.6s
566
agent
23.5s
566. What is his name?
566. क्या नाम है इनका?
customer
24.9s
It's in the name of Akshay Engineering, Sabir Khan.
अक्षय इंजीनियरिंग के नाम से है, साबिर खान।
agent
27.2s
Okay.
अच्छा।
customer
27.5s
He is my younger brother, talk to him.
ये मेरे छोटे भाई है, इनसे बात करो।
agent
29.5s
Okay, I will talk to him.
चलो मैं इनसे बात करता हूं।