Call 21112178895843521 2026-09-09 · Kartikey Chauhan · 2:53
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | Onboarded | full conversation 46 turns, clean transcript (2% inaudible) | Hindi | 46 | supply_led (campaign_name:medium) |
Audio: clear: Some background noise on the customer's side, but the conversation is mostly clear.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
3.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
segment: trader
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.59
confidence high · +11/−3
from 26 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent did not ask for permission to speak, jumping directly into a question about requirements.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
Agent did not provide a supply or price hook, instead opening with a question.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
Agent asked zero discovery questions; the customer drove the entire conversation.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
did well
Qualify
[77s] CUSTOMER: ...I'll, you know, send you some sizes on WhatsApp. You can give me the rates then.
Closure with next step
[80s] AGENT: Okay sir, absolutely. Yes.
Summary
The agent contacted a steel trader who immediately took control of the call. The customer inquired about the price for a specific HR item and the policy on minimum order quantities for cut-to-size material. The call ended with the customer agreeing to send a list of required sizes via WhatsApp for the agent to provide a quote.
Coaching
You allowed the customer to drive the entire call; take control by following the pitch structure, asking for permission, and using discovery questions before discussing price.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs)
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
Agent did not ask for permission to speak, jumping directly into a question about requirements. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent did not provide a supply or price hook, instead opening with a question. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
Agent asked zero discovery questions; the customer drove the entire conversation. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched; the agent only answered direct questions from the customer. |
| SL5 Qualify | 2 | pass | – | 2.0 | [77s] CUSTOMER: ...I'll, you know, send you some sizes on WhatsApp. You can give me the rates then. Agent successfully engaged with the customer's request to receive a list of requirements for a quote. |
| SL6 Closure with next step | 1 | pass | – | 1.0 | [80s] AGENT: Okay sir, absolutely. Yes. Agent and customer agreed on a clear next step: customer to send sizes on WhatsApp for the agent to quote. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.383 | 28.1s | 45.2s | 99.7s | 3.3s | 365.1 | 0 | 24 | 22 | 3 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.8s
Hello?
हेलो?
agent
2.2s
Hello?
हेलो?
customer
3.0s
Yes?
हांजी?
agent
4.0s
Yes sir.
हांजी सर।
customer
5.8s
Hello?
हेलो?
agent
6.6s
Can you hear me, sir?
आवाज आ रही है सर?
customer
7.7s
Yes, tell me.
हां बताइए।
agent
8.5s
I was saying, sir, is there any requirement for steel at your Shri Vardhman Steel right now?
मैं कह रहा था सर अपना श्री वर्धमान स्टील में कुछ अभी रिक्वायरमेंट रहेगा स्टील का?
customer
12.1s
Who is speaking, brother? Where are you calling from?
कौन बात कर रहे हैं भैया? कहां से बात कर रहे हैं?
agent
14.2s
I am calling from JSW One, sir.
मैं सर जेएसडब्ल्यू वन से बात कर रहा हूं।
customer
16.2s
Oh, you're calling from JSW One.
अच्छा जेएसडब्ल्यू वन से बात कर रहे हैं।
agent
17.5s
Yes, yes sir.
हांजी हांजी सर।
customer
18.5s
Brother, I don't deal in TMT, not in retail. And, I mean, I'm not getting any requirement for JSW One.
भैया टीएमटी में कोई ऐसी टीएमटी में डील करता नहीं हूं रिटेल में। और मेरे पास मतलब जेएसडब्ल्यू वन की रिक्वायरमेंट ही नहीं आ रही है।
agent
23.5s
Okay.
अच्छा।
agent
24.2s
No, not TMT, HR or anything else.
नहीं टीएमटी नहीं, एचआर वगेरा कुछ भी हो।
customer
25.8s
Where will you dispatch HR from and in what quantity will it be dispatched?
एचआर कहां से डिस्पैच करोगे आप और क्या क्वांटिटी में डिस्पैच होगी?
agent
27.9s
Sir, the dispatch will be from Ghaziabad only.
सर डिस्पैच तो गाजियाबाद से ही होगा।
customer
29.5s
Okay, the yard, from your... will you do it directly from JSW company or through someone?
अच्छा यार्ड, अपना उससे, जेएसडब्ल्यू आप डायरेक्ट कंपनी के उससे करोगे या किसी के थ्रू कराओगे?
agent
32.5s
No, no sir, directly from the company.
नहीं नहीं सर कंपनी से ही डायरेक्ट।
customer
33.9s
Okay. Right now, brother, what is the rate for 8x4 2 mm?
अच्छा। इस टाइम भैया आठ चार दो एमएम क्या रेट है?
agent
36.2s
8x4 2 mm is 62,200.
आठ चार दो एमएम है बासठ दो सौ।
customer
37.9s
62,200. Are you giving the rate for a package or the rate for a coil?
बासठ दो सौ। ये आप पैकेज का रेट दे रहे हो या कॉइल का रेट दे रहे हो?
agent
40.3s
Uh sir, this is for the coil, with loading.
अह सर ये कॉइल का है, लोडिंग के साथ।
customer
42.5s
No, if it's for the coil, then... cut size... are you giving the rate for the whole coil or the rate for cut size?
नहीं कॉइल का है तो, आप कट साइज, आप पूरे कॉइल का रेट दे रहे हो या कट साइज का रेट दे रहे हो?
agent
45.5s
Coil, coil. Cut size is plus 300. 62,500.
कॉइल कॉइल। कट साइज प्लस तीन सौ। बासठ पांच सौ।
customer
47.6s
Okay, it will be a JSW coil.
अच्छा जेएसडब्ल्यू की कॉइल होगी वो।
agent
48.5s
Yes, it's a JSW coil, sir.
हां जेएसडब्ल्यू की कॉइल है सर।
customer
49.6s
62,500. Okay, the quantity we lift, there is no fixed quantity. Sometimes when we lift, 15 tons also come in one vehicle, 20 tons also come. Many times, when only one or two items are finished, then two-three tons of material also comes.
बासठ पांच सौ। अच्छा क्वांटिटी जैसे हम लोग उठाते हैं, तो कोई फिक्स्ड क्वांटिटी नहीं होती। कभी उठती है तो पंद्रह टन भी एक गाड़ी में आ जाती है, बीस टन भी आ जाती है। कई बार सिर्फ एक दो आइटम खत्म होते हैं तो दो तीन टन माल भी आता है।
agent
57.6s
Okay.
अच्छा।
agent
58.2s
No sir, see, it's Ghaziabad. Now if you take two-three tons from Ghaziabad, then sir...
नहीं सर अब देखो गाजियाबाद है। अब गाजियाबाद से आप दो तीन टन ले जाओगे तो सर...
customer
60.4s
No, no, no. Not that. When two-three tons of material is loaded from Ghaziabad, the rest of the vehicle comes full.
नहीं, नहीं नहीं। वो तो नहीं। गाजियाबाद से जब दो तीन टन माल लोड भी होता है, तो बाकी गाड़ी तो पूरी आती है।
agent
64.2s
Yes, yes.
हां हां।
customer
65.0s
So, I mean, if sometimes three-four tons, five tons of material is needed, will cut size be available from your place or will it only be a full vehicle load? I wanted to know this.
तो मतलब अगर जैसे कभी तीन चार टन, पांच टन माल चाहिए होगा तो आपके यहां से कट साइज मिल जाएगा या सिर्फ पूरी गाड़ी का ही काम होगा? मैं ये जानना चाह रहा था।
agent
69.4s
No, the minimum is five tons, sir.
नहीं मिनिमम पांच टन होता है सर।
agent
70.8s
If I am getting it cut from a fresh coil, then the minimum is five tons.
अगर मैं फ्रेश कॉइल से कटवा रहा हूं, तो मिनिमम पांच टन है।
customer
72.3s
Yes, yes.
हांजी हांजी।
agent
73.2s
You can lift five tons anytime.
पांच टन आप कभी भी उठा सकते हो।
customer
74.5s
Do you have CR?
सीआर होती है आप पे?
agent
75.5s
Yes, we have CR too, sir.
हांजी सीआर भी होती है सर।
customer
76.6s
Okay. Alright, I'll, you know, send you some sizes on WhatsApp. You can give me the rates then.
अच्छा। ठीक है मैं आपको है ना, कुछ साइज व्हाट्सएप डालता हूं। एक बार आप मेरे को रेट दे दीजिएगा।
agent
80.2s
Okay sir, absolutely. Yes.
ठीक है सर बिलकुल। जी।
customer
81.5s
Yes.
जी।
agent
82.1s
I'll send you a WhatsApp. You put the rate there. Sir, I'll send one size, from that you'll know...
मैं आपको व्हाट्सएप डालता हूं। आप उधर रेट डालो। सर एक साइज डालूंगा उससे पता...
customer
84.4s
Yes. Okay, I have messaged you. Share the size with me.
हां। ठीक है मैंने मैसेज कर दिया आपको। साइज शेयर करो मेरे को।
agent
86.2s
Okay sir, I'll check right now.
ठीक है सर मैं अभी देखता हूं।
customer
87.3s
[inaudible]