JSWOzonetel · Call Analysis

Call 34972178298366790 2026-07-02 · Kartikey Chauhan · 0:22

CampaignDispositionCould we hear it?Language TurnsPitch type
IS_MFG_HR_HRPO_PM_Opp_Jul26 Ringing_NoResponse no conversation no human conversation on the recording (voicemail / IVR / ringing) Gujarati 2 customer_led (campaign_name:medium)
Audio: clear: The agent is leaving a message on an automated voicemail system.

The four signals separate columns, separate owners

1 · Pitch adherence

the REP
n/a
n/a

2 · Customer quality

the LEAD we handed over
– /4 flags

3 · Supply

US
none

4 · Sentiment

the CUSTOMER
n/a
confidence none · +0/−0 from 0 hits
excluded: dead call (red band)

Conversation mechanics measured from turn timings, not judged by the LLM

Talk ratioAgent talkCustomer talk Dead airLongest monologueWPM InterruptsAgent turnsCust turns Q marks
1.0 heavy 2.5s –s 19.5s 2.5s too short 0 1 – 0

Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)

unknown
0.6s
Hi, if you record your name and reason for calling I'll see if this person is available.
agent
8.0s
Hello, I am calling from the JSW One platform.
નમસ્તે, હું JSW One પ્લેટફોર્મ પરથી બોલું છું.