Call 34972178962896991 2026-09-17 · Kartikey Chauhan · 0:45
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_GP_Coated_Sep26 | General Enquiry | full conversation 6 turns, clean transcript (0% inaudible) | Gujarati | 6 | supply_led (campaign_name:medium) |
Audio: clear: The audio quality is good, but the conversation is very brief.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.00
confidence high · +0/−0
from 0 hits
0.7*prior (damped - label alone is weak)
0.7*prior (damped - label alone is weak)
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent failed to greet, introduce themself or JSW One, or ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The call ended before any hook could be delivered.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
The call ended before any discovery questions could be asked.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
habit You did 73% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
Summary
The agent confirmed they had reached the correct company, 'Riddhi Siddhi Steel Company'. The call ended immediately after this confirmation, before any business conversation could begin.
Coaching
You must begin every call with the full opener: greet the customer, state your name and JSW One, and ask for permission to speak before confirming the company name.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | AGENT: Uh, Riddhi Siddhi Steel Company? The agent failed to greet, introduce themself or JSW One, or ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The call ended before any hook could be delivered. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
The call ended before any discovery questions could be asked. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
The call ended before any USPs could be pitched. |
| SL5 Qualify | 2 | fail | – | 0.0 |
The call ended before any qualification could be attempted. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
The call ended abruptly with no next step established. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.734 heavy | 4.7s | 1.7s | 38.6s | 2.6s | too short | 0 | 3 | 3 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.3s
Hello?
agent
1.3s
Hello.
customer
2.3s
Yes, who?
હા, કોણ?
agent
3.2s
Uh, Riddhi Siddhi Steel Company?
અ રિદ્ધિ સિદ્ધિ સ્ટીલ કંપની?
customer
5.2s
Yes?
હા?
agent
6.2s
Ma'am, are you talking from Riddhi Siddhi Steel Company?