Call 21112178851540011 2026-09-04 · Kartikey Chauhan · 1:21
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | — | full conversation 26 turns, clean transcript (0% inaudible) | Hindi | 26 | supply_led (campaign_name:medium) |
Audio: clear: The customer's speech has some Punjabi influence.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
3.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.56
confidence high · +2/−0
from 6 hits
lexical only
lexical only
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Hook (supply/price signal)
The agent referenced a past inquiry ('We had an inquiry from you, right?') instead of delivering a supply or price hook to create immediate value.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
The call ended before discovery could begin as the agent reached the wrong person.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
−2.0 pts
Qualify
The call did not progress to the qualification stage.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, this requirement you had put in on the 15th-16th, have you purchased all this or have you put it on hold?
did well
Opener & permission
Yes sir, Kartik speaking from JSW One.
Closure with next step
call at 5:30, at 5 o'clock. [AGENT] Alright, okay okay okay.
Summary
The agent called regarding a past inquiry for HR sheets. The person who answered informed the agent that the intended contact's phone was diverted to their number. The agent was asked to call back at 5:00 PM, agreed to do so, and the call concluded.
Coaching
When following up on an inquiry, remember to still open with a strong supply or price hook to immediately create interest before confirming details.
Missed:
SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | pass | – | 2.0 | Yes sir, Kartik speaking from JSW One. The agent introduced themself and the company, and correctly handled the customer's unavailability by agreeing to a callback time instead of pushing. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The agent referenced a past inquiry ('We had an inquiry from you, right?') instead of delivering a supply or price hook to create immediate value. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
The call ended before discovery could begin as the agent reached the wrong person. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
The call did not progress to the pitch stage. |
| SL5 Qualify | 2 | fail | – | 0.0 |
The call did not progress to the qualification stage. |
| SL6 Closure with next step | 1 | pass | – | 1.0 | call at 5:30, at 5 o'clock. [AGENT] Alright, okay okay okay. Agent secured a commitment for a specific callback time, which is a valid next step. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.467 | 14.2s | 16.2s | 50.6s | 4.1s | 262.0 | 0 | 13 | 13 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.9s
Hello.
agent
1.4s
Yes.
हांजी।
agent
2.2s
Yes sir, Kartik speaking from JSW One.
हांजी सर, कार्तिक बात कर रहा हूं JSW One से।
customer
4.4s
Yes?
जी?
customer
5.0s
From where, brother?
कहां से भैया?
agent
5.7s
From JSW One, sir.
JSW One से सर।
customer
7.1s
Yes?
हां?
agent
7.7s
Hello, can you hear me?
Hello, आवाज आ रही है मेरी?
customer
8.8s
Yes brother, I can hear you. From where?
हांजी भैया, आ रही है। कहां से?
agent
9.8s
Yes, sir from JSW One, Jindal Steels.
हांजी, सर JSW One से, Jindal Steels।
agent
12.2s
We had an inquiry from you, right?
आपका एक inquiry था ना हमारे पास में?
agent
14.1s
For HR sheets.
HR sheets का।
customer
15.1s
Okay.
अच्छा जी।
customer
15.8s
Yes, yes. Brother, BR's, BR's call is on divert.
हांजी हांजी। भैया बी आर का, बी आर का कॉल ना divert लगा हुआ है।
agent
18.5s
Yes, yes.
हां हां।
customer
19.0s
So you can call by 5 o'clock.
तो आप पांच बजे तक फोन कर लेना।
agent
20.9s
Okay.
अच्छा।
customer
21.4s
His call is diverted to my number.
उनका ना कॉल मेरा divert में लगा हुआ है जी।
agent
23.3s
Okay okay, okay okay.
अच्छा अच्छा, okay okay.
customer
24.2s
Call Prince, I will give him your message. Are you from HR sheet?
Prince नु फोन करियो, मैं आपका मेसेज दे दूंगा उनको। HR sheet से हो आप?
agent
27.6s
Yes, yes.
हां हां।
customer
28.1s
Okay sir, I will give your message.
ठीक है जी, मैं आपका मेसेज दे दूंगा जी।
agent
29.3s
I am calling from JSW regarding HR sheet. He needs to buy HR sheet, JSW.
HR sheet में JSW से बात कर रहा हूं। HR sheet उन्हें खरीदना है, JSW।
customer
32.5s
Okay. I'll give your... brother, call at 5:30, at 5 o'clock.
ठीक है। मैं आपका, भैया साढ़े पांच बजे फोन कर लेना, पांच बजे।
agent
35.1s
Alright, okay okay okay.
चलो okay okay okay.
customer
36.1s
Yes.
जी।