Call 21112178912763092 2026-09-11 · Kartikey Chauhan · 1:04
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| MSME_IS_PANIndia_NewReg_260526 | General Enquiry | full conversation 15 turns, clean transcript (0% inaudible) | Hindi | 15 | new_registration (campaign_name:high) |
Audio: clear: The customer's final turn is very faint.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.20
confidence high · +1/−0
from 2 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
Agent asked a single vague question about product type ('Is it in sheet metal? Do you take HR, CR, etc.?') and skipped all other discovery.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
Agent asked for a requirement but failed to schedule a specific callback date when the customer deferred the conversation.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The call ended vaguely with 'you can call back', which is not one of the three required closure outcomes.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
habit You did 76% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
Warm welcome opener
Yes, Ashish ji, I was calling from JSW One.
Summary
The agent contacted a new registrant who seemed unaware of their registration. The customer quickly deferred the conversation, stating they would call back later. The agent accepted this and ended the call without performing any discovery or scheduling a concrete next step.
Coaching
When a customer says they'll call back, take control by proposing a specific time for you to call them instead (e.g., 'Is later this afternoon or tomorrow morning better?').
Missed:
NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | pass | – | 1.0 | Yes, Ashish ji, I was calling from JSW One. Agent introduced themself and the company, referencing the customer's registration. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 1 | 0.0 |
Agent only verified the company name ('Ashish Enterprises') but did not ask for city, procurement role, or contact details. |
| NR3 Full discovery (8 Qs) | 3 | fail | 1 | 0.0 |
Agent asked a single vague question about product type ('Is it in sheet metal? Do you take HR, CR, etc.?') and skipped all other discovery. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The platform was mentioned by name but its benefits were not explained at all. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 |
Agent asked for a requirement but failed to schedule a specific callback date when the customer deferred the conversation. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 |
The call ended vaguely with 'you can call back', which is not one of the three required closure outcomes. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.76 heavy | 17.4s | 5.5s | 41.1s | 4.3s | 241.4 | 0 | 7 | 8 | 7 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.3s
Hello?
agent
1.9s
Hello?
customer
2.3s
Yes, speak.
हां बोलिए।
agent
2.9s
Yes, Ashish ji, I was calling from JSW One.
हां जी आशीष जी, कर रहे थे बात JSW One से।
customer
5.3s
From where?
कहां से?
agent
5.9s
Sir JSW, you've registered Ashish Enterprises on our platform, right?
Sir JSW, you've registered Ashish Enterprises on our platform na?
customer
9.6s
From where?
कहां से?
agent
10.2s
From JSW, sir, JSW One. Can you hear me?
JSW से सर, JSW One. आवाज़ आ रही है?
customer
12.4s
Yes, I can hear you.
हां आ रही है आपकी आवाज़।
agent
13.6s
Yes, yes. This yes, you registered Ashish Enterprises, right?
हां जी हां जी। ये हां, ये Ashish Enterprises रजिस्टर किया ना आपने?
customer
16.2s
Hmm hmm.
हम्म हम्म।
agent
16.6s
On our platform. So, do you have any requirement right now? Is it in sheet metal? Do you take HR, CR, etc.?
हमारे platform पे। सो अभी कुछ requirement है अपना? Sheet metal में रहता है? HR, CR वगेरा लेते हो आप?
customer
21.6s
Uh, I will call you in a little while.
अह मैं आपको कॉल करता हूं थोड़ी देर से।
agent
23.8s
Okay. Alright, I'll leave a message, you can call back.
अच्छा। ठीक है चलो मैं मैसेज करके रखता हूं आप कॉल बैक कर लेना।
customer
27.1s
Okay.