Call 21112178904091021 2026-09-10 · Kartikey Chauhan · 0:49
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | Call_back_later | full conversation 7 turns, clean transcript (0% inaudible) | English | 7 | supply_led (campaign_name:medium) |
Audio: clear: There seems to be some initial confusion with multiple people answering the call on the customer's side.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.34
confidence high · +1/−8
from 4 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Hook (supply/price signal)
The call was terminated by the customer before the agent could deliver a hook.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
The call ended before any discovery questions could be asked.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
−2.0 pts
Qualify
The call ended before any qualification could be attempted.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, this requirement you had put in on the 15th-16th, have you purchased all this or have you put it on hold?
habit You asked no questions at all on this call. Discovery is where the requirement comes from.
did well
Opener & permission
Uh, good evening. Karthik this side from JSW One.
Summary
The agent performed the initial greeting, identifying himself and JSW One. The customer immediately stated they were busy and would call back in five minutes. The agent acknowledged this and the call ended before any business could be discussed.
Coaching
When a customer says they are busy, acknowledge their request but try to secure a specific callback time instead of leaving it open-ended.
Missed:
SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | pass | – | 2.0 | Uh, good evening. Karthik this side from JSW One. Agent introduced himself and the company, and correctly handled the immediate decline by not pushing. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The call was terminated by the customer before the agent could deliver a hook. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
The call ended before any discovery questions could be asked. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
The call was too short to reach the pitch stage. |
| SL5 Qualify | 2 | fail | – | 0.0 |
The call ended before any qualification could be attempted. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | Okay, I'll just... The agent did not establish a specific, committed next step, instead passively accepting the customer's vague callback offer. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.355 | 3.3s | 6.0s | 39.7s | 2.5s | too short | 0 | 2 | 5 | 0 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.9s
Hello?
customer
1.9s
Hello?
customer
2.9s
Hello?
agent
3.6s
Uh, good evening. Karthik this side from JSW One.
customer
6.8s
Sir, I'll I'll call you sir in five minutes.
customer
9.0s
Just tell him to call him, I'm quite busy. Okay.
agent
11.2s
Okay, I'll just...