Call 21112178903994071 2026-09-10 · Kartikey Chauhan · 3:32
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | Onboarded | full conversation 42 turns, clean transcript (0% inaudible) | Hindi | 42 | supply_led (campaign_name:medium) |
Audio: clear: There is some background conversation on the customer's side, but it does not significantly impact transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
5.0/10
short or unclear
USP relevance:
matched
2 · Customer quality
the LEAD we handed over
1
/4 flags
MOQ: None MT None
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.39
confidence high · +13/−10
from 24 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Discovery (6 Qs)
Agent did not ask any of the required discovery questions about the customer's business, volume, or current procurement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
−2.0 pts
Qualify
Although the customer provided a requirement, the agent failed to capture all necessary qualifying details like width, quantity, and delivery date.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, this requirement you had put in on the 15th-16th, have you purchased all this or have you put it on hold?
−1.0 pts
Pitch (2-3 USPs)
Agent did not proactively pitch USPs based on discovered needs; they only reacted to questions the customer asked about price and credit.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: ...so that the distributors don't have a monopoly. They can increase the price anytime, they can't give it to you at a higher price in the future. There should be control in the market.
habit You did 74% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
Opener & permission
good evening. This is Kartik speaking from JSW One.
Hook (supply/price signal)
Uh so sir, we stock JSW's coils and all in Bangalore itself.
Summary
The agent contacted a fabrication company in Bangalore. The customer immediately asked about pricing and credit terms. The agent handled the credit objection according to the playbook but failed to conduct any discovery. The customer then requested a price for a specific HR grade and thickness, which the agent provided. The call ended with the agent agreeing to connect with the customer on WhatsApp and link them to a local contact for future requirements.
Coaching
The customer drove the entire conversation. You need to take control by running the discovery process (what they make, monthly volume, current suppliers) *before* discussing price or solutions. This will help you build value and tailor your pitch instead of just answering questions.
Missed:
SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | pass | – | 2.0 | good evening. This is Kartik speaking from JSW One. Agent greeted, identified JSW One, and used the company name; permission was implicitly granted by the customer's immediate engagement. |
| SL2 Hook (supply/price signal) | 2 | pass | – | 2.0 | Uh so sir, we stock JSW's coils and all in Bangalore itself. Agent led with a clear, concise supply hook about local stock in Bangalore, which is appropriate for the pitch type. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
Agent did not ask any of the required discovery questions about the customer's business, volume, or current procurement. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
Agent did not proactively pitch USPs based on discovered needs; they only reacted to questions the customer asked about price and credit. |
| SL5 Qualify | 2 | fail | – | 0.0 |
Although the customer provided a requirement, the agent failed to capture all necessary qualifying details like width, quantity, and delivery date. |
| SL6 Closure with next step | 1 | pass | – | 1.0 | I'll I'll drop the text on our WhatsApp. Whenever you have requirement, just share your sizes with me and I'll share rates and connect you with there, okay? Agent established a clear and agreed-upon next step to connect via WhatsApp for future requirements. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| credit | handled | We work on a credit line. |
Uh sir, credit line आपको मिल जाएगा। बस first transaction अपना advance में करना होता है। After that तो credit मिल जाएगा। |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.74 heavy | 66.3s | 23.3s | 122.4s | 12.5s | 281.4 | 0 | 21 | 21 | 8 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.6s
Hello?
agent
1.7s
Hello.
customer
2.4s
Yes, speak.
हां बोलिए।
agent
3.0s
Yes sir, good evening. This is Kartik speaking from JSW One.
हांजी सर, good evening. कार्तिक ये बात कर रहा था JSW One से।
customer
5.7s
Greetings, speak.
नमस्ते, बोलिए।
agent
6.6s
Yes, yes. Sir, in Vijetha Fab Engineers, will there be any such requirement for our HR and all?
हां हांजी। सर ये विजetha Fab Engineers में, any such requirement रहेगा अपना HR वगेरा में?
customer
10.8s
What is the requirement?
क्या requirement है?
agent
11.9s
Uh sir, HR sheet, sheet or coil and all. Three to five tons.
अ सर HR sheet, sheet of coil वगेरा की। तीन से पांच टन का।
customer
14.6s
Okay, you have it.
अच्छा रहता है ना आपको।
agent
16.0s
Uh so sir, we stock JSW's coils and all in Bangalore itself. Yes, yes. So if there is a minimum requirement of five tons, so we can, I mean you can purchase directly from the company.
अ तो सर Bangalore में ही अभी हम stock करते हैं JSW के coils वगेरा। हांजी हांजी। तो अगर ऐसे पांच टन minimum है requirement, so we can, I mean you can purchase directly from company.
customer
21.8s
Pricing means? Pricing?
Pricing मतलब? Pricing?
agent
23.1s
Pricing of today?
customer
24.9s
Hello?
agent
25.7s
Hello.
customer
26.4s
Yes sir, speak.
हां सर बोलिए।
agent
27.3s
Yes, yes. I was saying sir, in Bangalore we stock the material. Yes. Of JSW. So you will get better pricing than the market. If you look to purchase directly from us.
हांजी हांजी। मैं बोल रहा था सर Bangalore में हम stock करते हैं material। हां। JSW का। So आपको pricing better मिल जाएगा market से। अगर आप directly purchase करने का देखे हमसे तो।
customer
33.8s
We work on a credit line.
हम तो credit line पे काम करते हैं।
agent
35.2s
Uh sir, you will get a credit line. It's just that the first transaction has to be done in advance. After that, you will get credit.
अ सर credit line आपको मिल जाएगा। बस first transaction अपना advance में करना होता है। After that तो credit मिल जाएगा।
agent
41.0s
Yes, absolutely. Now, you can do that first transaction for five tons as well. That is not an issue.
हांजी बिलकुल ना। अब अभी वो first transaction आप पांच टन का भी कर सकते हो। That is not an issue.
customer
44.2s
Okay.
agent
45.4s
Right? We'll start with a five-ton order now. After that your regular requirement you can procure from us on credit.
Right? अभी पांच टन के order से start करते हैं। After that your regular requirement you can procure from us on credit.
customer
50.6s
No issue.
agent
51.7s
Yes. Okay. So sir when
हांजी। Okay. So sir when
customer
53.1s
Anybody, anybody contact number in Bangalore?
agent
56.1s
Uh yes, see sir we have a stockyard there. You can go and do material inspection if you want. I can align that. Right? But as of now, I mean sir we look after, as we are the e-commerce platform, we look after the working from our Mumbai office only.
customer
68.7s
No issue.
agent
69.1s
Right? So the supply people would be there and they would
customer
70.6s
Rates, rates are, rates are well aware, no? You, you know the rates now?
agent
73.7s
Yeah, do you do know rates as of today? Let me check.
customer
75.8s
5 mm and 5 to 10 mm what is the price now? Normal E250 grade.
agent
78.8s
E250, right?
E250 ना?
customer
79.6s
Yes.
agent
80.2s
In Bangalore the pricing is 62 250.
customer
84.1s
Direct cash purchase?
agent
85.5s
Yeah, for cash purchase. 62 250.
customer
87.6s
Hmm hmm.
हम्म हम्म।
agent
90.0s
So,
agent
91.8s
Let me know sir whenever
customer
92.9s
Yeah.
customer
93.6s
Okay, you please link me, link, link your person to me, okay?
agent
96.1s
Okay, okay. I'll I'll drop the text on our WhatsApp. Whenever you have requirement, just share your sizes with me and I'll share rates and connect you with there, okay?
customer
101.3s
Okay sir, thank you.