Call 21112178912832591 2026-09-11 · Kartikey Chauhan · 2:28
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| MSME_IS_India_ProductOpps_PROG_261225 | Wrap up time exceeded :0 | full conversation 20 turns, clean transcript (0% inaudible) | English | 20 | customer_led (campaign_name:medium) |
Audio: clear: The audio is clear with no significant background noise.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
4.0/10
no conversation
USP relevance:
matched
2 · Customer quality
the LEAD we handed over
1
/4 flags
segment: construction
3 · Supply
US
not_in_stockyard
Rep stated structural steel is not a JSW product but can be sourced from partner SAIL, who is onboarded on the platform.
4 · Sentiment
the CUSTOMER
+0.53
confidence high · +22/−0
from 14 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Revalidate every field
The customer immediately stated a new requirement, and the agent did not systematically revalidate any of the 5 key fields (product, dimensions, quantity, location, timeline).
How ankit mistry did it on a
10.0/10 call —
you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.
−2.0 pts
Closure with price & timeline
The agent agreed to provide a quote via WhatsApp but did not state a price or commit to a specific timeline for sending the quotation.
How ankit mistry did it on a
10.0/10 call —
0.7 would be something around 74. 74.5. In which my cutting, loading, and with pallet packaging, my pricing is included.
−1.0 pts
Discovery (5 Qs, woven naturally)
The agent confirmed the end application (construction) and asked about brand preference, but did not inquire about monthly tonnage, share of wallet, or payment terms.
How ankit mistry did it on a
10.0/10 call —
And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?
did well
Opener acknowledges platform submission
Uh sir, you've registered your Lakshmi Ice Industries on our platform.
No unnecessary re-pitching
structural steel as in JSW doesn't make, but uh we as we have SAIL onboarded on our platform, I can provide you structural steel of SAIL.
Summary
The customer, who registered on the platform, inquired about procuring structural steel (I-beams, pipes) and TMT for a factory construction project in Andhra Pradesh. The agent clarified that JSW does not manufacture structural steel but can supply it from partner SAIL, and confirmed JSW TMT is available. The call concluded with the agent agreeing to connect on WhatsApp to receive the full material list and prepare a quotation.
Coaching
When a customer agrees to receive a quote, always commit to a specific timeline for sending it (e.g., 'within the hour') to manage expectations and create urgency.
Missed:
CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally) CL4 Closure with price & timeline
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | pass | – | 2.0 | Uh sir, you've registered your Lakshmi Ice Industries on our platform. The agent correctly acknowledged the customer's registration on the platform at the start of the call. |
| CL2 Revalidate every field | 3 | fail | 0 | 0.0 |
The customer immediately stated a new requirement, and the agent did not systematically revalidate any of the 5 key fields (product, dimensions, quantity, location, timeline). |
| CL3 Discovery (5 Qs, woven naturally) | 2 | partial | 2 | 1.0 | So, I mean, it's your own construction project, na? ... So are you looking towards primary TMT brands or secondary? The agent confirmed the end application (construction) and asked about brand preference, but did not inquire about monthly tonnage, share of wallet, or payment terms. |
| CL4 Closure with price & timeline | 2 | fail | – | 0.0 |
The agent agreed to provide a quote via WhatsApp but did not state a price or commit to a specific timeline for sending the quotation. |
| CL5 No unnecessary re-pitching | 1 | pass | – | 1.0 | structural steel as in JSW doesn't make, but uh we as we have SAIL onboarded on our platform, I can provide you structural steel of SAIL. The agent correctly addressed the customer's specific needs (TMT, structurals) without pitching irrelevant products from the portfolio. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.338 | 41.2s | 80.8s | 26.0s | 15.5s | 221.4 | 0 | 10 | 10 | 3 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.6s
Hello.
agent
1.6s
Hello.
customer
2.5s
Yeah.
agent
3.2s
Uh yeah, good evening. Karthikeya this side from JSW One.
customer
6.8s
Yeah.
agent
7.4s
Uh sir, you've registered your Lakshmi Ice Industries on our platform.
customer
11.3s
Yes sir, I want to procure a construction material like I-beam and all the steels for the construction of factory in Andhra Pradesh.
agent
19.9s
Hm hm.
customer
21.6s
So, what we have to do?
agent
23.7s
Uh sir, you've been needing TMT also, na?
customer
26.3s
Uh yeah, TMT also. But it is not in a huge quantity. It is I think 70 ton I think so. TMT. But we have a huge requirement of beams and pipes. Steel pipes.
agent
36.0s
Okay, all right. Hm, so sir, see, structural steel as in JSW doesn't make, but uh we as we have SAIL onboarded on our platform, I can provide you structural steel of SAIL. And as for TMT, JSW Neosteel or JSW One TMT, both I can provide you. So, I mean, it's your own construction project, na?
customer
51.7s
Yeah, it is my own construction project.
agent
53.7s
Okay. So are you looking towards primary TMT brands or secondary? What you'd be
customer
57.3s
Uh primary only I think. Uh I am considering Tata and Jindal and JSW.
agent
101.6s
Hm hm. Yeah, okay then. I mean, even 70 tonnes is a considerable volume, sir. I can provide you uh better rates in JSW Neosteel.
customer
108.8s
Okay. Uh can you uh can you message me a hi on WhatsApp because I can send you a list of material uh on your WhatsApp and you can make a quotation for that uh of those those material uh uh which you have currently right now.
agent
122.1s
Hm, okay, sure, sure. I'll I'll text you over WhatsApp. So share your requirement and I'll get back to you with
customer
126.6s
Yeah. Sure. Thank you.
agent
128.3s
Okay, thank you.