Call 21112178954320931 2026-09-16 · Kartikey Chauhan · 1:47
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | General Enquiry | full conversation 31 turns, clean transcript (0% inaudible) | English | 31 | supply_led (campaign_name:medium) |
Audio: clear: A whistling sound is audible in the background from the customer's side towards the end of the call.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.56
confidence high · +30/−0
from 20 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent did not use the customer's name or ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Discovery (6 Qs)
Agent did not ask any discovery questions about the customer's business, volume, or applications.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
−2.0 pts
Qualify
Although the customer asked for a price, the agent did not attempt to qualify the requirement by asking for quantity, width, or delivery timeline.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, this requirement you had put in on the 15th-16th, have you purchased all this or have you put it on hold?
did well
Hook (supply/price signal)
So sir, we have our own stockyard in Mangaluru.
Summary
The agent contacted a lead for a closed company, but the contact person now works at 'Orbit Power' and uses HR sheets. The agent delivered an availability hook, and the customer immediately asked for the price of 2.5mm HR sheet. The agent provided the previous day's price, after which the customer ended the call with a non-committal 'I will update you'.
Coaching
When a customer asks for a price immediately, use it as a chance to start discovery instead of just answering; for example, 'To give you the best price, I just need to understand your requirement better...'
Missed:
SL1 Opener & permission SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | Hello, uh yeah, good afternoon. Aayush this side from JSW One. Agent did not use the customer's name or ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | pass | – | 2.0 | So sir, we have our own stockyard in Mangaluru. Agent successfully delivered an availability-based hook right after the introduction. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
Agent did not ask any discovery questions about the customer's business, volume, or applications. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
Agent did not pitch any USPs; the call moved directly from the hook to a price query. |
| SL5 Qualify | 2 | fail | – | 0.0 | Which thickness, sir? Although the customer asked for a price, the agent did not attempt to qualify the requirement by asking for quantity, width, or delivery timeline. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | I'll drop you a text. Whenever you have a requirement, you can ping me. Agent did not establish a committed next step, leaving it passive and up to the customer to re-engage. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.55 | 24.3s | 19.9s | 62.8s | 6.0s | 246.9 | 0 | 14 | 17 | 4 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.2s
Hello?
agent
2.6s
Hello?
customer
3.8s
Hello, sir, ready?
agent
5.0s
Hello, uh yeah, good afternoon. Aayush this side from JSW One.
customer
8.3s
Yes sir? JSW One?
Ha sir? JSW One?
agent
9.5s
Yeah, sir. So you know, uh, Markos Filter? You have any steel requirement currently?
customer
13.3s
Markos Filter, sir?
agent
14.6s
Yeah, yeah.
customer
15.6s
Sir, Markos Filters company is closed.
agent
17.8s
Okay.
customer
18.4s
I have to Orbit Power.
agent
20.2s
Hm hm. So you are...
agent
22.3s
Okay.
customer
22.6s
I have used HR sheet.
agent
24.1s
HR sheet.
customer
24.8s
HR sheets. Yeah, sir, yeah.
agent
26.6s
Okay, okay. So sir, we have our own stockyard in Mangaluru.
customer
29.5s
Bengaluru, sir. Okay.
agent
30.3s
Yeah, in Bengaluru.
customer
31.0s
How much sir price now? HR sheet 2.5 thickness?
agent
33.7s
Which thickness, sir?
customer
34.8s
2.5 mm.
agent
36.2s
2.5 mm thickness pricing, I have yesterday's pricing. Today's price is yet to come. Yesterday it was uh 62750.
customer
42.8s
62750.
customer
44.2s
Means uh, 750. Okay.
customer
46.2s
Including GST, sir?
agent
47.3s
No, sir, without GST. This is JSW T sheet price.
customer
50.0s
Okay, okay, okay, okay, sir.
customer
52.4s
Okay, sir, I will update you.
agent
53.9s
Okay, sir. I'll drop you a text. Whenever you have a requirement, you can ping me.
customer
56.5s
Thank you, sir. Thank you. Thank you.