21112178972459991 · Call

Call 21112178972459991 2026-09-18 · Kartikey Chauhan · 1:54

Campaign	Disposition	Could we hear it?	Language	Turns	Pitch type
IS_MFG_CR_GI_GP_Coated_Sep26	General Enquiry	full conversation 31 turns, clean transcript (0% inaudible)	Hindi	31	supply_led (campaign_name:medium)

Audio: clear: Some background office noise is present but doesn't significantly hinder transcription.

The four signals separate columns, separate owners

1 · Pitch adherence

the REP

0.0/10

no conversation

USP relevance: none

2 · Customer quality

the LEAD we handed over

2 /4 flags

segment: trader geo: policy_excluded

3 · Supply

not_in_stockyard

AGENT: I said sir, we don't stock in the east, right? We can provide it from the plant only if you are taking a larger quantity.

4 · Sentiment

the CUSTOMER

+0.29

confidence high · +6/−1 from 9 hits
0.6*lexical + 0.4*prior

What to do differently next time biggest points lost first · the quotes are from real calls

−2.0 pts Opener & permission The agent identified himself and the company but did not use the customer's name or ask for permission to speak.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.

−2.0 pts Hook (supply/price signal) The customer immediately interjected with a past complaint, preventing the agent from delivering a hook.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.

−2.0 pts Discovery (6 Qs) The agent only asked what the customer's business is; no other discovery questions were attempted.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: Okay, so what do you manufacture, sir, by the way?

objection The customer raised 2 objections you did not answer: credit incumbent_supplier

CUSTOMER: They started asking for too much advance as well, otherwise we had placed a 600 ton order with them.

CUSTOMER: I've already spoken with you. You people won't be able to provide service here.

Summary

The customer, a trader in the East (Odisha/Kolkata), immediately stated that JSW One cannot service his area based on past negative experiences. The agent confirmed they do not have a stockyard there and can only supply large quantities direct from the plant. The customer mentioned a previous 600-ton order that failed due to high advance payment demands, and the call ended without any next steps.

Coaching

When a customer opens with a past issue, acknowledge it, but pivot back to discovery to understand their current business before confirming constraints.

Missed: SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step

Module 1 — step by step every result carries its evidence quote

Step	Wt	Result	Qs	Evidence from the transcript
SL1 Opener & permission	2	fail	–	AGENT: Yes sir, this is Kartik speaking from JSW One. The agent identified himself and the company but did not use the customer's name or ask for permission to speak.
SL2 Hook (supply/price signal)	2	fail	–	The customer immediately interjected with a past complaint, preventing the agent from delivering a hook.
SL3 Discovery (6 Qs)	2	fail	1	AGENT: what kind of work do you do with all this? The agent only asked what the customer's business is; no other discovery questions were attempted.
SL4 Pitch (2-3 USPs)	1	fail	–	No USPs were pitched as the conversation was dominated by the customer's past negative experience and location.
SL5 Qualify	2	fail	–	The agent did not ask if the customer had a current requirement; the 600-ton order mentioned was from a past failed transaction.
SL6 Closure with next step	1	fail	–	CUSTOMER: Yes yes, okay, let me talk to Omkar sir. AGENT: Okay. The agent did not establish a next step and allowed the customer to end the call by referring to a previous contact.

Objections supplementary — never inside the /10

Type	State	Customer said	Rep replied
credit	mishandled	CUSTOMER: They started asking for too much advance as well, otherwise we had placed a 600 ton order with them.	AGENT: Okay.
incumbent_supplier	mishandled	CUSTOMER: I've already spoken with you. You people won't be able to provide service here.	AGENT: Uh sir, we can provide service there only from the plant, we don't keep stock in this, right?

Conversation mechanics measured from turn timings, not judged by the LLM

Talk ratio	Agent talk	Customer talk	Dead air	Longest monologue	WPM	Interrupts	Agent turns	Cust turns	Q marks
0.434	19.6s	25.6s	68.8s	3.6s	318.4	0	15	16	7

Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)

customer

0.5s

Hello.

हॅलो

agent

1.4s

Hello.

हॅलो

customer

2.5s

Yes, speak.

हां बोलिए

agent

3.3s

Yes sir, this is Kartik speaking from JSW One.

हां सर कार्तिक ये बात कर रहा था JSW One से

customer

5.8s

Hmm, tell me.

हम्म बताइए

customer

6.8s

From JSW One, oh I've already spoken with you. You people won't be able to provide service here.

JSW One से अरे बात हो चुका है आपसे आप लोग यहां पे सर्विस ही नहीं दे पाएंगे

agent

9.8s

Uh sir, we can provide service there only from the plant, we don't keep stock in this, right?

अ सर सर्विस वहां तो प्लांट से ही दे पाएंगे स्टॉक तो करते नहीं इसमें ना

customer

12.7s

Hmm?

हम्म?

agent

13.4s

I said sir, we don't stock in the east, right? We can provide it from the plant only if you are taking a larger quantity.

मैंने कहा सर ईस्ट में स्टॉक नहीं करते ना प्लांट से ही दे पाएंगे अगर क्वांटिटी ज्यादा ले रहे हो आप तो

customer

17.5s

No no, what is your name?

नहीं नहीं आपका क्या नाम है?

agent

18.8s

My name is Kartik.

मेरा नाम कार्तिक है

customer

20.0s

Okay. From which plant?

अच्छा कौन से प्लांट से?

agent

21.9s

In plants sir, we have this Dolvi or Vijayanagar. You provide CR, right?

प्लांट में सर अपना ये डोल्वी या विजयनगर CR के देते हो ना आप लोग?

customer

25.2s

Hmm hmm, not from here. If you can get it done from here, then we'll see. Odisha, Kolkata.

हम्म हम्म यहां से नहीं अगर यहां से कराइए तो देखते हैं तब हम उड़ीसा कोलकाता

agent

28.9s

From Odisha, Kolkata? Bhushan Power's?

उड़ीसा कोलकाता से भूषण पावर का?

customer

30.5s

Bhushan Power's.

भूषण पावर का

agent

31.4s

Yes yes yes.

जी जी जी

customer

32.1s

This will also work, right?

ये भी चलेगा ना?

agent

33.1s

Huh?

हां?

customer

33.7s

Yes.

हां

agent

34.2s

Okay BPSL... what kind of work do you do with all this?

अच्छा BPSL ये सब काम भी किसका है आपका?

customer

36.4s

It's CR only, we have retail work, we are a trader.

CR ही रहता है हमारा रिटेल का काम है ट्रेडर है

agent

38.5s

Okay, yours is retail.

अच्छा रिटेल का है आपका

customer

39.4s

In this, however, what's his name, I was able to speak with Omkar ji and Sahil ji, they couldn't get it done.

इसमें हालांकि क्या नाम है ओमकार जी से और साहिल जी से बात हो पाया था वो लोग करा नहीं पाए थे

agent

43.0s

Okay, with Omkar and Sahil ji.

अच्छा ओमकार और साहिल जी से

customer

44.2s

Hmm, we had spoken, however they couldn't get it done. They started asking for too much advance as well, otherwise we had placed a 600 ton order with them.

हम्म बात कर लिए थे हालांकि वो लोग करा नहीं पाए थे वो लोग तो ज्यादा ही एडवांस भी मांगने लगे थे नहीं तो हमारा छे सौ टन का ऑर्डर लगा था उनके यहां

agent

50.0s

Okay.

अच्छा

customer

50.8s

So there's no point.

तो कोई मतलब ही नहीं है

agent

52.5s

Okay.

ठीक है

customer

53.4s

Yes yes, okay, let me talk to Omkar sir.

हां हां ठीक है चलो ओमकार सर से बात करता हूं

agent

55.4s

Okay.

ठीक है