Call 21112178841707041 2026-09-03 · Kartikey Chauhan · 0:41
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_Inte_MFG_M1_3_NoEnq_Sep26 | No_requirement | short or unclear only 4 turns - short exchange, limited evidence to score | Hindi | 4 | new_registration (campaign_name:medium) |
Audio: clear: Slight background noise at the beginning, but the main conversation is clear.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
geo: policy_excluded
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.17
confidence med · +0/−0
from 0 hits
0.7*prior (damped - label alone is weak)
0.7*prior (damped - label alone is weak)
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
The agent did not attempt any discovery questions; the call was terminated by the customer's opening statement.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
The customer stated their requirement was fulfilled, but the agent did not probe for a future requirement or schedule a specific callback.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The call did not end with one of the three required outcomes (quote, callback, or walkthrough).
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
habit You asked no questions at all on this call. Discovery is where the requirement comes from.
objection
The customer raised 1 objection
you did not answer:
incumbent_supplier
our requirement is fulfilled, we have done it from a local vendor itself.
Summary
The agent introduced himself and the customer immediately stated their requirement was already fulfilled by a local vendor. The agent accepted this and ended the call, adding that JSW does not have a service site in the customer's area. No discovery or attempt to secure a future opportunity was made.
Coaching
When a customer states their immediate requirement is fulfilled, pivot to discovery for their next purchase instead of accepting the brush-off.
Missed:
NR1 Warm welcome opener NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | fail | – | 0.0 | Yes sir, this is Kartikeya speaking from JSW One. The agent gave a standard identification but did not provide a warm welcome or position themself as a helper for the new registration. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 0 | 0.0 |
The agent did not ask any of the four required profile verification questions before the customer cut in. |
| NR3 Full discovery (8 Qs) | 3 | fail | 0 | 0.0 |
The agent did not attempt any discovery questions; the call was terminated by the customer's opening statement. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The agent did not explain the platform's benefits. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 |
The customer stated their requirement was fulfilled, but the agent did not probe for a future requirement or schedule a specific callback. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 | Okay, okay. We don't have a site there anyway, sir. Okay. The call did not end with one of the three required outcomes (quote, callback, or walkthrough). |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| incumbent_supplier | mishandled | our requirement is fulfilled, we have done it from a local vendor itself. |
Okay, okay. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.569 | 5.8s | 4.4s | 30.8s | 3.2s | 206.9 | 0 | 2 | 2 | 0 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.6s
Hello, yes speak.
हेलो, हां बोलिए।
agent
2.8s
Yes sir, this is Kartikeya speaking from JSW One.
हां जी सर, कार्तिकेय बात कर रहा था JSW One से।
customer
6.1s
Yes sir, our requirement is fulfilled, we have done it from a local vendor itself.
जी सर, हो गया हमारा requirement, हमने local vendor से ही कर लिया।
agent
9.8s
Okay, okay. We don't have a site there anyway, sir. Okay.
अच्छा अच्छा। No site तो सर वैसे भी है नहीं हमारा। Okay.