Call 34972178341129830 2026-07-07 · Abhishek Gupta · 7:12
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| MSME_IS_India_ProductOpps_PROG_261225 | General Enquiry | full conversation 13 turns, clean transcript (0% inaudible) | English | 13 | customer_led (campaign_name:medium) |
Audio: TRUNCATED - model output was cut off; complete turns kept, tail lost. partial: The customer's audio breaks up significantly in the latter half of the call, making some parts inaudible.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
3.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.40
confidence high · +4/−0
from 10 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Revalidate every field
The call transcript ends before the agent could revalidate any specific requirement fields like product, quantity, or location.
How ankit mistry did it on a
10.0/10 call —
you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.
−2.0 pts
Discovery (5 Qs, woven naturally)
The transcript is too short to show any discovery questions being asked by the agent.
How ankit mistry did it on a
10.0/10 call —
And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?
−2.0 pts
Closure with price & timeline
The call did not progress to the stage of discussing price, stock, or timelines for closure.
How ankit mistry did it on a
10.0/10 call —
0.7 would be something around 74. 74.5. In which my cutting, loading, and with pallet packaging, my pricing is included.
did well
Opener acknowledges platform submission
I'm calling you from JSW One platform. ... I hope like you have registered on our platform a while ago and I have called you for the same purpose...
No unnecessary re-pitching
I hope like you have registered on our platform a while ago and I have called you for the same purpose to understand about the thing about the company
Summary
The agent contacted a customer from Zenline Ceilings who had registered on the JSW One platform. The customer confirmed they are a semi-manufacturer of ceilings and louvers looking to procure coils. The call transcript ends abruptly before the agent could revalidate the requirement or conduct discovery.
Coaching
After your strong opening referencing the platform, move directly to revalidating the specific details from the customer's submission to accelerate the conversation.
Missed:
CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally) CL4 Closure with price & timeline
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | pass | – | 2.0 | I'm calling you from JSW One platform. ... I hope like you have registered on our platform a while ago and I have called you for the same purpose... The agent clearly stated the call was regarding the customer's registration on the platform. |
| CL2 Revalidate every field | 3 | fail | 0 | 0.0 |
The call transcript ends before the agent could revalidate any specific requirement fields like product, quantity, or location. |
| CL3 Discovery (5 Qs, woven naturally) | 2 | fail | 0 | 0.0 |
The transcript is too short to show any discovery questions being asked by the agent. |
| CL4 Closure with price & timeline | 2 | fail | – | 0.0 |
The call did not progress to the stage of discussing price, stock, or timelines for closure. |
| CL5 No unnecessary re-pitching | 1 | pass | – | 1.0 | I hope like you have registered on our platform a while ago and I have called you for the same purpose to understand about the thing about the company and the requirement which you were looking for. The agent correctly acknowledged the platform submission and did not perform an unnecessary re-pitch. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.57 | 18.4s | 13.9s | 399.7s | 11.7s | 335.9 | 0 | 5 | 8 | 4 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.5s
Hello?
agent
2.5s
Hello.
customer
3.4s
Hello?
agent
4.5s
Hello, am I audible?
customer
5.9s
Yeah, yeah, sir.
agent
7.0s
Okay. Am I speaking with Zenline Ceilings?
customer
9.2s
Yes, correct. Zenline.
agent
10.0s
Yeah, hi, hi sir. This is Abhishek Gupta. I'm calling you from JSW One platform.
customer
13.9s
Okay, yes sir.
agent
14.8s
Yeah, yeah. This call was in reference with your company, that is Zenline Ceilings and Louvers Private Limited. Uh, I hope like you have registered on our platform a while ago and I have called you for the same purpose to understand about the thing about the company and the requirement which you were looking for. So, just wanted to understand about that like what is the thing you were looking for? Steel procurement, HR, CR?
customer
27.0s
Okay, okay. We are a company of semi-manufacturing company, sir. We do louvers and the ceilings. So we purchase the coil from uh distributors and vendors.
customer
33.9s
Okay.
customer
34.6s
So I have been searched in a JSW One to know them to procure the coils which I have a requirement.