Call 21112178944796081 2026-09-15 · Jeevan Jeejo · 0:43
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| MSME_IS_India_ProductOpps_PROG_261225 | Call_back_later | full conversation 6 turns, clean transcript (0% inaudible) | Hindi | 6 | customer_led (campaign_name:medium) |
Audio: clear: There is a slight echo on the agent's side, but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
3.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.41
confidence high · +0/−6
from 2 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Revalidate every field
The call was terminated by the customer before any requirement details could be revalidated.
How ankit mistry did it on a
10.0/10 call —
you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.
−2.0 pts
Discovery (5 Qs, woven naturally)
The customer was unwilling to speak, so no discovery questions were asked.
How ankit mistry did it on a
10.0/10 call —
And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?
−2.0 pts
Closure with price & timeline
The call did not progress to the closure stage; no price or timeline was discussed.
How ankit mistry did it on a
10.0/10 call —
0.7 would be something around 74. 74.5. In which my cutting, loading, and with pallet packaging, my pricing is included.
habit You did 78% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
objection
The customer raised 1 objection
you did not answer:
send_price_will_think
Sir, can I call later? I am busy with work right now.
did well
Opener acknowledges platform submission
Yes sir, I saw your registration here on the JSW One platform.
No unnecessary re-pitching
Yes sir, I saw your registration here on the JSW One platform. Do you have any requirement for HRCR sheet or coil right now?
Summary
The agent opened the call by referencing the customer's platform registration. The customer immediately stated they were busy and would call back later. The agent accepted this, said they would send a WhatsApp message, and asked the customer to call back, ending the conversation without gathering any details.
Coaching
When a customer says they are busy, acknowledge their time and propose a specific time for a callback (e.g., 'Is 4 PM better?') instead of asking them to call you back.
Missed:
CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally) CL4 Closure with price & timeline
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | pass | – | 2.0 | Yes sir, I saw your registration here on the JSW One platform. Agent correctly opened by referencing the customer's action on the platform. |
| CL2 Revalidate every field | 3 | fail | 0 | 0.0 |
The call was terminated by the customer before any requirement details could be revalidated. |
| CL3 Discovery (5 Qs, woven naturally) | 2 | fail | 0 | 0.0 |
The customer was unwilling to speak, so no discovery questions were asked. |
| CL4 Closure with price & timeline | 2 | fail | – | 0.0 |
The call did not progress to the closure stage; no price or timeline was discussed. |
| CL5 No unnecessary re-pitching | 1 | pass | – | 1.0 | Yes sir, I saw your registration here on the JSW One platform. Do you have any requirement for HRCR sheet or coil right now? The agent did not re-pitch the company and went straight to the customer's need. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| send_price_will_think | mishandled | Sir, can I call later? I am busy with work right now. |
Okay, okay. I will send a message on WhatsApp. Call on the same number. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.779 heavy | 10.9s | 3.1s | 29.0s | 5.0s | 269.7 | 0 | 3 | 3 | 1 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.9s
Hello, speak.
हॅलो बोलिए
agent
1.9s
Uh sir, I am Jeevan speaking from the JSW One platform.
अह सर मैं जीवन बात कर रहा हूं JSW One प्लॅटफॉर्म से
customer
5.0s
Hello.
हॅलो
agent
5.5s
Yes sir, I saw your registration here on the JSW One platform. Do you have any requirement for HRCR sheet or coil right now?
हां सर आपने आपका एक रजिस्ट्रेशन देखा था इधर JSW One प्लॅटफॉर्म में आपका कोई HRCR शीट या कॉइल का रिक्वायरमेंट है अभी?
customer
10.6s
Sir, can I call later? I am busy with work right now.
सर मैं बाद में कॉल करूं अभी काम में हूं
agent
12.6s
Okay, okay. I will send a message on WhatsApp. Call on the same number.
ठीक है ठीक है मैं WhatsApp में मेसेज करके डाल दूं उसी नंबर में कॉल कर दीजिए