21112178841133251 · Call

Call 21112178841133251 2026-09-03 · dhruv · 18:07

Campaign	Disposition	Could we hear it?	Language	Turns	Pitch type
MSME_IS_India_ProductOpps_PROG_261225	General Enquiry	full conversation 185 turns, clean transcript (0% inaudible)	English	185	customer_led (campaign_name:medium)

Audio: clear: The conversation is a clear code-mixed exchange between English and Hindi.

The four signals separate columns, separate owners

1 · Pitch adherence

the REP

9.0/10

full conversation

USP relevance: matched

2 · Customer quality

the LEAD we handed over

0 /4 flags

clean lead

3 · Supply

none

4 · Sentiment

the CUSTOMER

-0.04

confidence high · +63/−72 from 161 hits
0.6*lexical + 0.4*prior

What to do differently next time biggest points lost first · the quotes are from real calls

−1.0 pts Discovery (5 Qs, woven naturally) The agent successfully discovered the end application and current brands, but did not ask about monthly volume, JSW procurement share, or payment terms.

How ankit mistry did it on a 10.0/10 call —

And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?

did well

Opener acknowledges platform submission

Uh sir, actually we had received your inquiry for HR sheets.

Revalidate every field

And what is the lead time you're expecting for this material, sir?

Summary

The customer, a shipbuilder, inquired about HR plates and was primarily concerned with accommodating a mandatory third-party IRS inspection process. The agent, Dhruv, expertly confirmed JSW's capability to handle this, explained the logistics and quality control benefits of buying direct, and set clear next steps for providing a quote. The call ended with the customer highly engaged and agreeing to provide a revised inquiry for a large potential order.

Coaching

Excellent call handling the customer's complex process needs. To make it perfect, proactively ask about their total monthly requirement and current procurement split to better size the opportunity upfront.

Missed: CL3 Discovery (5 Qs, woven naturally)

Module 1 — step by step every result carries its evidence quote

Step	Wt	Result	Qs	Earned	Evidence from the transcript
CL1 Opener acknowledges platform submission	2	pass	–	2.0	Uh sir, actually we had received your inquiry for HR sheets. The agent immediately referenced the customer's online inquiry, showing they had context for the call.
CL2 Revalidate every field	3	full	5	3.0	And what is the lead time you're expecting for this material, sir? The agent successfully revalidated all five key fields: product/grade, thickness, quantity, location, and timeline.
CL3 Discovery (5 Qs, woven naturally)	2	partial	2	1.0	Like the name suggests, we are into ship manufacturing or something? The agent successfully discovered the end application and current brands, but did not ask about monthly volume, JSW procurement share, or payment terms.
CL4 Closure with price & timeline	2	pass	–	2.0	revert you back in like an hour and a half hour. The agent could not provide an immediate price due to market timing but clearly explained why and committed to a specific timeline for the quote.
CL5 No unnecessary re-pitching	1	pass	–	1.0	you will have a uniformity in the quality that is being supplied and the consistency and in the lead time and everything. The agent did not give a generic pitch, instead reinforcing the value of direct procurement which directly addressed the customer's stated pain point with third-party vendors.

Conversation mechanics measured from turn timings, not judged by the LLM

Talk ratio	Agent talk	Customer talk	Dead air	Longest monologue	WPM	Interrupts	Agent turns	Cust turns	Q marks
0.518	530.6s	494.7s	61.7s	51.0s	196.6	0	93	92	15

Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)

customer

0.0s

Hello.

agent

0.9s

Hello.

customer

1.6s

Yes.

agent

2.2s

Are you the one speaking?

क्या जी बात कर रहे हैं?

customer

3.5s

Yes, I am speaking. Tell me.

जी, बोल रहा हूं। बोलिए।

agent

4.5s

Uh sir, hello. I was calling from JSW One, Jindal Steel.

अ सर, नमस्ते। JSW One से बात कर रहा था, Jindal Steel।

customer

6.4s

Oh hi, hello. Yes, yes, yes, tell me sir.

Oh hi, namaste. Yes, yes, yes, बोलिए सर।

agent

7.9s

Uh sir, actually we had received your inquiry for HR sheets.

customer

10.9s

Right. Yes, correct.

agent

11.9s

Yeah. So I just wanted to understand a few things about it. Like the name suggests, we are into ship manufacturing or something?

customer

17.1s

That is correct. We are into ship maintenance.

agent

18.5s

Okay.

customer

18.9s

Ship building. We are into ship building basically.

agent

20.5s

Understood. And where do we require this material, sir?

customer

22.3s

The material is required at Safale.

agent

24.1s

Sorry, where did you say?

customer

25.3s

Safale. It is after Virar. Mumbai Metropolitan Region.

agent

28.3s

Understood. In MMR. Okay.

Understood. MMR में। ठीक है।

customer

29.9s

Yeah.

agent

30.3s

Understood. Uh sir, we can provide you this, but you have put a specific SAIL, SAIL make. So, is it brand specific or does JSW also work for you?

समझ गया। अ सर, we can provide you this, but आपने एक specific SAIL डाला हुआ है, SAIL make. So, कुछ brand specific है or JSW also works for you?

customer

34.9s

No, JSW will work for me, that is not a problem. SAIL, VSP will also do, it's not a problem. I am not really keen on going for AMNS because most of our plates with AMN of AMNS make have failed the test.

customer

43.1s

Now, the now, sir, sorry, I didn't get your name. What's your name, sir?

agent

46.9s

My name is Dhruv.

customer

47.9s

Sorry?

agent

48.2s

Dhruv.

customer

48.5s

Dhruv?

agent

48.8s

Dhruv Sharma, yeah.

customer

49.3s

Dhruv, okay. Yeah, so Mr. Dhruv, the thing is, uh, before I, when I'm procuring a coil from you, before it's cut into the desired sizes, there is, there is one survey that needs to take place, basically from the IRS, Indian Register of Shipping.

agent

59.9s

Hm.

customer

100.3s

So what they do is, they basically identify the coil on the basis of the MTC and the photo of the uh heat coil sticker, uh heat sticker.

agent

107.9s

Right.

customer

108.3s

After which we proceed with the cutting of these coils into the desired sizes.

agent

111.9s

So basically it will be, so basically it will be a TPI by IRS.

customer

115.1s

Correct. And post which they'll verify the coil, they'll seal it and from that coil only we need to process the material, right? The sheets.

agent

119.1s

That is correct. Yes. Yes.

agent

120.1s

Yeah, that can be done, sir. Because being a shipping industry, we do know because we do supply the material to Cochin Shipyard and every places. So we adhere with these processes. That's completely okay.

agent

126.9s

I mean, with a nominal advance of about like 10 to 12% because we have our own stockyards for that. So you don't have to worry about it. Yeah. So it's in Taloja itself. So we have that thing available over there. So the coil can be inspected with a nominal token amount of like 5 or 10% of the invoice value. And once the inspection is done and the sealing is done, the rest the rest amount can be paid and the material can be taken into process as per your desired length.

customer

140.9s

Mhm.

agent

141.3s

This is how we operate in this.

customer

144.1s

So when I'm placing the order, do I get the MTCs for the coils then?

agent

146.3s

We'll do that. Don't worry.

customer

147.9s

Because no, see, I'll tell, I'm asking you this question because while raising a survey call, survey request with the IRS, I have to submit the MTC of the coil along with a photograph of the heat stick, heat sticker. Getting my point?

agent

154.9s

Okay.

agent

155.3s

And what how much time, what is the TAT of the inspection? I mean, when will they do that?

customer

159.3s

Within one day. Usually it takes, usually it happens the next day itself.

agent

201.3s

So basically, you know, why I'm asking you this thing is because there's a material rolls in, right? The material is in stockyard. So I can block a coil on some conditional things that hey the material needs to be inspected and everything. But the problem is that the material is processed in FIFO method. The coils that come in first will go out first because of the aging part of the material.

So basically, you know, why I'm asking you this thing is because there's a material rolls in, right? The material is in stockyard. So I can block a coil on some conditional things ki baba the material needs to be inspected and everything. But the problem is na ki the material is processed in FIFO method. The coils that come in first will go out first because of the aging part of the material.

agent

215.9s

Understood, yes. In that case, I need to take some exceptional approvals to block the coil. So that was the reason why I was asking you that what is the TAT in which they'll come and inspect the material so that I can say them that hey block this coil for next two to three days.

Understood, yes. In that case, I need to take some exceptional approvals to block the coil. So that was the reason why I was asking you ki what is the TAT in which they'll come and inspect the material so that I can say them ki bhai block this coil for next two to three days.

customer

223.9s

Mhm.

customer

224.3s

That's why. No, that that was actually your your ques- you asked me a very good question and I have the answer for that. So that so what happens is whenever I'm raising a request with the IRS, uh say suppose I'm raising a request today itself, that today is 3rd September, by end of the day I get the surveyor's details and I'm allotted that surveyor next day.

agent

233.9s

Okay.

agent

234.3s

Sir, wait a minute. Okay.

सर, एक मिनट रुकिएगा। Okay.

customer

237.3s

Hello.

agent

238.1s

Yeah, yeah, I'm listening, sir.

customer

238.9s

Yeah. So, uh the surveyor is allotted the same day I have raised the request and they are scheduled to visit the stock your stockyard or wherever the cutter is the next day itself. Within a day or two in fact. No no later than that.

agent

246.3s

So that's completely okay. We can adhere to that thing.

customer

248.3s

You you can do that, right?

agent

249.9s

Yeah, yeah, yeah, that can be done because we know the marine regulations, so that is something which is a mandatory thing, TPI. So...

customer

255.3s

Okay, that that's that's very convenient in fact.

agent

257.3s

Yeah, no because like likewise I said in Kerala and South, we do supply to shipping companies, you see, so we know that that they need and we are very much specific about BR grade, right? Or A also works with you?

Yeah, no because like likewise I said in Kerala and South, we do supply to shipping companies na, so we know that that they need and we are very much specific about BR grade, right? Or A also works with you?

customer

303.3s

A or BR both work. Both work. Preferably BR though. Preferably BR.

agent

305.9s

Understood.

agent

306.9s

Perfect. And what is the exact quantity you're looking for?

customer

308.9s

See, as of now, I have raised a requirement for basically three coils, approx three coils.

customer

312.9s

Uh like if we consider that one coil is of 30 tons, a theoretical weight of each coil.

अ like अगर हम consider करते हैं कि 30 ton का एक coil है, a theoretical weight of each coil.

agent

317.9s

28 to 30 tons, right.

customer

318.9s

Yes, correct. And if we cut it according to its size, then that is roughly 38 plates. Now, the request that I have added to my cart is basically for plates and not coils if you must have noticed, right?

हां, correct. और वही अगर हम उसका size के हिसाब से अगर cutting करते हैं तो that is roughly 38 plates. अभी the request that I have added to my cart is basically for plates and not coils if you must have noticed, right?

agent

323.9s

Yeah, yeah, I saw that. 93 tons is in the plates form.

customer

325.9s

Yes, correct. 114 plates of 8 mm thickness, 6.3 by 2 meters.

हां, correct. 114 plates of 8 mm thickness, 6.3 by 2 meters.

agent

328.3s

That's right.

customer

328.9s

Right. So I have used that as a rough estimate once because I wanted to, the the main reason, I'll be very honest with you Dhruv, the reason I raised this request, added these plates to my cart is because I was kind of tired of depending on third parties, you know.

Right. तो वो तो मैंने वो एक बार एक rough use किया है because I wanted to, the the main reason, I'll be very honest with you Dhruv, the reason I raised this request, added these plates to my cart is because I was kind of tired of depending on third parties, you know.

agent

340.9s

Understood.

customer

341.9s

Okay, if I'm getting the option of dealing with JSW directly, even if it is for SAIL or even if it is for VSP, I've got no problem with that. I mean, I will be saving a lot in when it comes to markups by these uh third party people.

agent

347.9s

That's right, sir.

customer

348.3s

Right.

agent

349.3s

So that's why I put this requirement first so that I can at least have a clear... you will have a uniformity in the quality that is being supplied and the consistency and in the lead time and everything. So you don't need to worry about that part at least.

So इसलिए मैंने ये पहले तो requirement डाली थी so that I can at least have a clear... you will have a uniformity in the quality that is being supplied and the consistency and in the lead time and everything. So you don't need to worry about that part at least.

customer

355.3s

Exactly, exactly. Because I'll give you an example. I recently procured five coils of 8 mm thickness from two of my different vendors. They shared the data with me, be it the certificate number or the heat coil's number, the heat number, when the time came for me to actually get it inspected by the surveyor, I'm getting calls from them saying that the coil we had sent has already been sold out, so now we are providing you with another coil's details. The surveyor is calling and telling me this.

Exactly, exactly. Because I'll give you an example. I recently procured five coils of 8 mm thickness from two of my different vendors. उन्होंने मुझे जो data data share किया था, certificate number हो गया या फिर heat coil का number heat number जो हो गया, when the time came for me to actually get it inspected by the surveyor, I'm getting calls from them saying that ना वो coil जो हमने भेजा था वो already sell out हो गया है, तो अभी हम आपको दूसरा coil का सब provide कर रहे हैं। ये surveyor मुझे call करके बोल रहा है।

customer

405.9s

So it it's kind of creates...

तो it it's kind of creates...

agent

406.9s

Yeah, no because I'll tell you one thing, maximum number of times, you see, like when it's 8 2000 and all, sir, so these traders and the distributors out in the market do not stock it. They themselves depend on us to supply you this material. So basically they will take the order and make a ship to towards your location.

Yeah, no because I'll tell you one thing, maximum number of times ना, जैसे 8 2000 वगेरा होता है ना सर, तो these traders and the distributors out in the market do not stock it. They themselves depend on us to supply you this material. So basically they will take the order and make a ship to towards your location.

customer

414.9s

Exactly.

customer

415.3s

And most of your coils are procured by the cutters and then these cutters are selling it to these third party people. And then those people, if later they feel that yes, if the cutter feels he is getting a better rate somewhere else, he sells it there.

And most of your coils are procured by the cutters and then these cutters are selling it to these third party people. और फिर वो लोग अगर बाद में फिर अगर उनको लग रहा है कि हां, cutter को अगर लग रहा है कि मेरेको better rate किधर और मिल रहा है तो वो उधर sell कर देता है।

agent

422.9s

It doesn't make a difference in that.

फर्क नहीं पड़ता उसमें।

customer

423.9s

Yes, yes, exactly. This was my recent experience, just last week. I bought five coils and got all five inspected, the same thing happened, three of those coils were already sold out, so I had to go ahead with another make, AMNS's.

हां हां, exactly. ये मेरा अभी experience हुआ था recently, ये last week की ही बात है। मैंने पांच coil खरीदी and पांचों का मैंने inspection कराया था, उसमें ऐसा ही हुआ, उसमें से तीन coils already sell out हो गए, तो I had to go ahead with another make, AMNS का।

agent

432.9s

Understood.

customer

433.3s

So, so yeah, so again, what I would like I was saying, the main reason for me to put these, you know, to basically request a call from you was to understand how you all work and whether you'll be able to cater to my demand of IRS surveys. Whether that can be accommodated or not. Which you have satis- finally answered to me.

So, so yeah, so again, what I would like I was saying, the main reason for me to put these, you know, to basically request a call from you was to understand how you all work and whether you'll be able to cater to my demand of IRS surveys. के वो accommodate हो पाते हैं कि नहीं। Which you have satis- finally answered to me.

agent

441.9s

Yeah, yeah, we do that thing. So you don't need to worry about it. So what will I do is, in meantime, you see, I'll just ping you. This is a system's number. I'll WhatsApp you from my personal number and share my official mail ID and everything over the across the WhatsApp.

Yeah, yeah, we do that thing. So you don't need to worry about it. So what will I do is, in meantime na, I'll just ping you. This is a system's number. I'll WhatsApp you from my personal number and share my official mail ID and everything over the across the WhatsApp.

customer

448.9s

That works, that works.

customer

449.9s

And so how do I how do I raise purchase orders or whatever regarding this?

agent

451.9s

Yeah, so now once I'll, right now it's around like 10:30, so by 11:30 the markets will open and we'll get the new PL from the plant for the current month because the plant will be rolling out the new prices, the Bhilai plant.

customer

458.9s

Right.

agent

459.3s

So what will I and what is the lead time you're expecting for this material, sir?

customer

501.9s

Um, consider this being an advanced uh, consider this being an order that I'm placing in advance, but I think within one week.

agent

505.9s

Okay. So what will I do is, I'll also check with my plant prices. The plant in Karnataka.

customer

509.9s

Okay.

agent

510.3s

Okay? If it's here, if inspection is required over there also, we can get that thing done in the plant itself. And if not...

customer

514.9s

No, no, no, no, no, that won't be required. You you basically have a stockyard in Taloja, right? What's the name of that stockyard?

agent

517.9s

Ratnesh Ispat and Paramshakti.

customer

520.3s

Paramshakti. Okay, okay. I visited these guys only last week.

agent

523.3s

Yeah, no, so how it is is that we have our own cutting lines running over there. We stock store our coils in the yard next to these cutters. We move the coil over there and the JSW team get this this thing processed. Over there itself. This is how we operate. We do not operate on Ratnesh's inventory.

Yeah, no, so how it is ki we have our own cutting lines running over there. We stock store our coils in the yard next to these cutters. We move the coil over there and the JSW team get this this thing processed. Over there itself. This is how we operate. We do not operate on Ratnesh's inventory.

customer

532.9s

You have you got your own, yes, so your you have your own dedicated team handling JSW's inventory.

You have you got your own, हां, so your you have your own dedicated team handling JSW का inventory.

agent

535.9s

Exactly. So the QC and quality test, everything is taken care of by JSW. If there's a camber or a waviness or trimmed edges in the material, the material gets rejected. The cutter doesn't reject that material, they just supply you. But in case of JSW, we do reject that thing because we have a 48 hours visible damage warranty covered.

customer

545.9s

Hmm, oh, okay, okay, okay. That that works. Because how it is, you know,

Hmm, oh, okay, okay, okay. That that works. Because कैसा होता है ना,

customer

547.9s

these sample, these these coils once they are cut, I have to cut certain piece, certain samples and that need to be sent to NABL accredited labs for testing. Uh be it mechanical, be it mechanical testing for tensile strength, yeah, and chemical testing for composition.

customer

555.9s

Right. So all that happens a lot here in this. And I'm sure you're already aware of all of this.

Right. तो वो तो वो सब बहुत सब कुछ होता है यहां पे इसमें। And I'm sure you're already aware of all of this.

agent

559.9s

Yes.

agent

600.3s

Yeah, yeah, yeah. The test and the chem tests are done over there so that the QC is approved.

agent

603.3s

So in that case, what do we do is, we first ourselves check the material. I mean, the physical damage proposals like there's a bend or you know, wrinkles in the material.

customer

610.9s

Mhm.

agent

611.3s

And once everything is okay, only post that we dispatch the material or else we reject the entire coil itself over there because see, if we cut a coil, sir, so in the first 12 sheets we come to know what sort of material it is. And only after the first 12 sheets the remaining material is ever dispatched. Because the impact and pressure on the first 12 sheets, by default it will have waviness and wrinkles.

And once everything is okay, only post that we dispatch the material or else we reject the entire coil itself over there because see, अगर हम एक coil काटते हैं सर, so in the first 12 sheets we come to know what sort of material it is. And after first 12 sheets ही वो material कभी भी आगे बचा हुआ dispatch होता है। क्योंकि पहली 12 sheet पे जो impact और pressure रहता है ना, उसमें by default waviness और wrinkle आने ही वाला है।

customer

626.9s

Because if you keep a 30-ton overlap, then the edge piece, the point where the sheet, the coil is kept, will have the most pressure on it.

क्योंकि because अगर आप 30 ton का overlap करके रखोगे तो जो edge piece रहेगा, सबसे ज़्यादा जिस point पे वो रखी रहेगी sheet, coil रखी होगी, उसके ऊपर सबसे ज़्यादा pressure होगा।

agent

631.9s

It is bound to come there. Yes, yes, correct, correct.

वहां पे तो वो आने ही वाला है। Yes, yes, correct, correct.

customer

633.9s

That is quite understandable. So, so that means there is no problem in that, I can understand that as well.

That is quite understandable. तो तो मतलब उसमें कोई problem नहीं है, मैं समझ सकता हूं वो बात भी।

agent

636.9s

Right.

customer

637.9s

It is basically physics.

agent

639.9s

Yeah, actually.

agent

640.3s

And the thickness what you have specified over here is 8 2000. So is it 8 mm only what you require right now?

customer

644.9s

No, I was coming to that as well. Thank you for asking. So basically we we require 6 mm, 8, 10, 12, 14, 20, 16 is also there, yes, then 25, 30 and 45.

No, I was coming to that as well. Thank you for asking. So basically हम we require 6 mm, 8, 10, 12, 14, 20, 16 भी है हां, then 25, 30 and 45.

agent

654.9s

Okay.

customer

655.3s

Yeah, but but the thing is thickness above 20 is not as frequently required as compared to the other one.

agent

700.3s

So in this case, you see, what will I do is, I'll quote you for both, for thicknesses about 20 mm, like you know, you might be aware, JSW is restricted to production of 20 mm thickness and 25 mm to some extent.

So in this case na, what will I do is, I'll quote you for both, for thicknesses about 20 mm, like you know, you might be aware, JSW is restricted to production of 20 mm thickness and 25 mm to some extent.

agent

708.3s

So what we can do is, we can supply you with JSPL also over here.

customer

711.9s

VSP you said? Vishakhapatnam? Yes, will work. No problem.

VSP you said? Vishakhapatnam? हां, चलेगा। No problem.

agent

714.9s

No, no, JSPL. JSPL, Jindal Steel Power Limited.

customer

716.9s

Okay. Uh, elaborate please.

agent

719.9s

Uh yeah, so basically JSPL is for higher thicknesses and JSW is for lower thicknesses. Both are Jindal brands. And JSPL is majorly used for bridge constructions.

customer

726.9s

Okay, but what is its grade?

Okay, लेकिन इसका grade क्या रहता है ये?

agent

728.9s

E250. Grades and everything are same, just the parent company differs.

customer

731.9s

E, did you say E or E for echo or A for alpha?

agent

734.9s

E for echo.

customer

735.9s

Okay, okay, okay.

agent

736.9s

E250 that is YS 250 MPA and the grade will be A or BR.

customer

740.9s

Yes, right, correct.

हां, right, correct.

customer

741.3s

Mhm. Fair enough. That works for me. No problem.

agent

743.9s

Yeah.

agent

744.3s

And I'll also provide you with SAIL. So whichever economic is commercially feasible for you, we can opt for that option.

customer

748.9s

Sure, that works for me.

agent

750.3s

Yeah.

agent

750.9s

So in meantime, what will I do is, I'll just ping you right now, like what I said, and if you don't mind, you can just share me a revised inquiry with the exact quantities you require so that I can check for the serviceability and everything in that part and revert you back in like an hour and a half hour.

customer

759.9s

Will work. No problem.

चलेगा। No problem.

customer

800.9s

Now, what about paperwork? I want to understand paperwork as well. Like, henceforth, should I be placing order from the app itself or then I go or do I go through you?

agent

805.9s

See, either ways you can do that, that will reach to me only. The I'll also drop a WhatsApp. So if you put it on WhatsApp, my response time will be a bit quicker. Now what happens is when I come to the office, only then I will see those inquiries on my system. If it's on WhatsApp, then this is my personal number...

See, either ways you can do that, that will reach to me only. The I'll also drop a WhatsApp. तो आप WhatsApp पे डाल देंगे तो my response time will be a bit quicker. अब क्या होता है जब मैं office आऊंगा तभी मुझे मेरे system पे वो inquiries दिखेगी। अगर WhatsApp पे रहता है तो this is my personal number...

customer

814.9s

So you can at least start working on it back end. In the back end.

So you can at least start working on it back end. Back end में।

agent

816.9s

I mean, I can confirm you the availability within like half an hour even if it's in the evening or night time. I have the stock list with me, so I can verify it and confirm the inventory.

customer

819.9s

So purchase orders and deliveries, that will be the normal standard paperwork, right? The whole thing?

तो purchase orders and deliveries वो तो normal वैसे जो paperwork होता है standard वैसा ही रहेगा ना पूरा?

agent

822.9s

Yes. After that, when I mail you the quotation, once you give me an approval, I will then raise a proforma invoice. And according to that quotation and the approved prices and everything, you will raise the PO to JSW against which we'll share you the proforma invoice stating our bank details and everything.

हां। उसके बाद मैं आपको जब quotation mail करूंगा ना, once you give me an approval, मैं फिर उसके बाद proforma invoice raise करूंगा। And according to that quotation and the approved prices and everything, you will raise the PO to JSW against which we'll share you the proforma invoice stating our bank details and everything.

agent

831.9s

And you can make the payment against that.

customer

833.9s

Okay.

agent

834.3s

And the inspection part will be also mentioned in the SDR, that is special delivery instructions, so that everyone in the system is aligned for that.

customer

839.9s

Okay, that's very convenient.

customer

841.9s

Okay.

customer

842.3s

So, okay, so let's consider I placed two or three orders separate. At what point does JSW offer me credit period? Or is there no scope of that at all?

agent

846.9s

So see, basically credit is being provided and for the OEMs, it's a very easy process to get the credit approved. If you don't mind me asking you, sir, what is the aging of the business?

customer

852.9s

What is the aging, aging?

agent

853.9s

How old...

customer

854.9s

I I it's more than a decade old.

agent

856.3s

Okay. And uh yeah, so that's completely okay. By default, the turnover meets the criteria of us because of the industry you are into.

agent

902.3s

So JSW gives the credit after three transactions.

customer

904.9s

Okay.

agent

905.3s

Yeah. There's some...

customer

907.3s

Three transaction works for me.

agent

908.3s

Yeah, and there's some paperwork what I will uh share you across the mail and post that one of our seniors, Mr. Himanshu will take care of it from there. He'll also get the credit approved for you and we can proceed ahead.

customer

916.9s

Okay.

customer

917.3s

Yes, will work. That works for me. This sounds pretty sweet in fact.

हां, चलेगा। That works for me. This sounds pretty sweet in fact.

agent

920.3s

Yeah, because it's just that we need to show some business history in the organization for the finances to be approved. That's the basic.

customer

924.9s

Right, right. No, no, no, I I completely understand that all of for you to provide me any credit period, any of your criteria is justified to show the transaction history and everything. I completely get that. That is not a problem with me.

agent

930.9s

Right.

customer

931.3s

I just wanted to know that it would, I just wanted to know this only. So basically sir, we also know that as it's a B2B business, so without credit a B2B business cannot run.

बस मुझे वही जानना था कि it would, I just wanted to know this only. So basically सर, हमें भी पता है कि as a B2B business है, so without credit B2B business run नहीं हो सकता।

agent

937.9s

Exactly. We can convince the customer once, twice, three times for advance. Every time the business need not to be that cash rich that it can maintain liquidity every time.

Exactly. हम एक दो बार, तीन बार customer को convince कर सकते हैं for advance. Every time the business need not to be that cash rich कि वो हर बार liquidity maintain कर पाए।

customer

945.9s

Because all the time, all the time blocking about 20 lakh of capital for just one coil, doing that same thing again and again becomes very difficult.

Because all the time, all the time blocking about 20 lakh of capital for just one coil, बार बार वही करना करना बहुत difficult पड़ जाता है।

agent

950.9s

And running a factory is no easy task, sir. I do understand.

customer

952.9s

No, I'm glad you understand that and so does JSW. I'm really glad about that.

customer

956.9s

Okay. Will work. Perfect. It works for me. Like you said, you can share the uh whatever paperwork or whatever you were going to do with me, share on WhatsApp.

Okay. चलेगा। Perfect. It works for me. Like you said, you can share the uh whatever paperwork or जो भी आप मेरे से करने वाले थे WhatsApp पे share.

agent

1002.9s

Right.

agent

1003.3s

The paperwork document requirements that will be needed for credit, I will mail that to you. And the rest of the personal details, I'll put on WhatsApp.

मैं paperwork document requirements जो credit के लिए लगेगी ना, वो मैं आपको mail कर दूंगा। और बाकी personal details आपको WhatsApp पे डाल देता हूं।

customer

1008.9s

Will work. That works for me. My email ID is the same as mentioned in the in my uh inquiry.

चलेगा। That works for me. My email ID is the same as mentioned in the in my uh inquiry.

agent

1012.9s

Okay. I'll do that.

customer

1013.9s

Okay?

agent

1014.3s

Okay.

चलो।

agent

1014.9s

And just give me the sizes so that I...

और मुझे आप खाली sizes दे दीजिएगा so that मैं...

customer

1017.9s

You ping me on WhatsApp, I'll give you the sizes.

agent

1019.9s

Perfect. Right away, sir.

customer

1020.9s

Okay?

ठीक है?

agent

1021.3s

Okay.

चलो।

customer

1021.9s

It was really nice speaking to you, Dhruv. Thanks a lot.

agent

1023.9s

Same here, sir. Same here. Thank you. Bye.

customer

1025.9s

Yeah, bye.