Call 21112178877323881 2026-09-07 · Jeevan Jeejo · 3:46
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| MSME_IS_India_ProductOpps_PROG_261225 | Interested | full conversation 42 turns, clean transcript (0% inaudible) | English | 42 | customer_led (campaign_name:medium) |
Audio: clear: Some wind noise on the customer's side towards the end of the call.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
4.5/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.26
confidence high · +4/−4
from 18 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Discovery (5 Qs, woven naturally)
The agent only asked about the end application and missed all other discovery questions like monthly tonnage or current suppliers.
How ankit mistry did it on a
10.0/10 call —
And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?
−2.0 pts
Closure with price & timeline
The agent did not provide a price, confirm stock, or state a clear timeline for when he would revert with the price.
How ankit mistry did it on a
10.0/10 call —
0.7 would be something around 74. 74.5. In which my cutting, loading, and with pallet packaging, my pricing is included.
−1.5 pts
Revalidate every field
The agent confirmed product, thickness, location, and addressed quantity, but missed confirming width and delivery timeline.
How ankit mistry did it on a
10.0/10 call —
you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.
habit You did 76% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
Opener acknowledges platform submission
I'm calling with respect to an inquiry that you have put on 4th of September for HR sheets.
No unnecessary re-pitching
I'm calling with respect to an inquiry that you have put on 4th of September for HR sheets.
Summary
The agent contacted a customer regarding their platform inquiry for HR sheets. He identified the customer's business as laser cutting and confirmed their location in Chinchwad. As the required quantity was not specified, the agent introduced the 5MT MOQ and agreed to generate a price on that basis, pending the customer's confirmation of the requirement via WhatsApp.
Coaching
You missed a key opportunity by not asking discovery questions about the customer's monthly tonnage or current suppliers, which would have helped you build a stronger proposal.
Missed:
CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally) CL4 Closure with price & timeline
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | pass | – | 2.0 | I'm calling with respect to an inquiry that you have put on 4th of September for HR sheets. The agent clearly referenced the customer's platform submission at the start of the call. |
| CL2 Revalidate every field | 3 | partial | 3 | 1.5 | for HR sheets... for that I need 2 mm sheets... where is your location?... you haven't put the tonnage that you require? The agent confirmed product, thickness, location, and addressed quantity, but missed confirming width and delivery timeline. |
| CL3 Discovery (5 Qs, woven naturally) | 2 | fail | 1 | 0.0 | And what is the uh end application that you make like? The agent only asked about the end application and missed all other discovery questions like monthly tonnage or current suppliers. |
| CL4 Closure with price & timeline | 2 | fail | – | 0.0 |
The agent did not provide a price, confirm stock, or state a clear timeline for when he would revert with the price. |
| CL5 No unnecessary re-pitching | 1 | pass | – | 1.0 | I'm calling with respect to an inquiry that you have put on 4th of September for HR sheets. The agent stayed focused on the customer's specific inquiry and did not waste time pitching irrelevant products. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.757 heavy | 82.1s | 26.3s | 117.6s | 10.4s | 344.9 | 0 | 21 | 21 | 12 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
agent
1.9s
Uh hello, good afternoon. Am I talking to Mr. Tanmay from Samarth Samarth Laser, is that correct?
customer
5.2s
Yes, yes, yes.
agent
5.9s
Tanmay, hi. Uh, good afternoon. This is Jeevan from JSW One platform, Mumbai.
customer
9.7s
Yes, yes.
agent
10.2s
Uh yeah, so I I'm calling with respect to an inquiry that you have put on 4th of September for HR sheets.
customer
13.8s
Yes.
agent
14.2s
Just, yeah, so just wanted to confirm a couple of, you know, uh details like you are uh you are based for, I mean based out of?
customer
19.6s
Mm, actually I am having a laser cutting machine, CNC laser cutting machine.
agent
22.9s
Okay, okay.
customer
23.9s
Yeah, for that I need 2 mm sheets.
agent
26.1s
Two, okay, 2 mm sheets. Got it. And what is the uh end application that you make like?
customer
30.3s
Sorry?
agent
31.1s
Like the end application.
customer
32.6s
End application about?
agent
33.4s
Like is it like you just uh cut it with your laser cutting machine and then supply it to the users or is it like you make some product that needs something?
customer
37.4s
No, no, no, no. I laser cut it, laser cut and I supply to the fabricators and individuals.
agent
40.9s
Fabricators. Okay, so you you just do the cutting work.
customer
43.0s
Yeah, yeah, yeah.
agent
43.8s
Understood, understood. And may I also ask, where is your location? You are based out of?
customer
46.8s
Mm, Dange Chowk, Thergaon, in Chinchwad.
agent
49.1s
Okay, got it, got it. And you you prefer the delivery to be done there itself, right? To your facility.
customer
52.4s
Yes, yes, yes.
agent
53.2s
Understood, understood. And you are the proprietor of the company or?
customer
55.3s
Yeah, I am the proprietor.
agent
56.4s
You're the proprietor, right? Got it. And sir, may I also confirm that you haven't put the tonnage that you require? What's the, like we have a minimum order of quantity of 5 metric ton.
customer
61.8s
So,
agent
62.2s
Okay.
customer
62.6s
Yeah, so, uh, the, can I, can you tell me the rate?
agent
65.0s
Uh so sir, it's like as as you know, the system uh generated uh we follow the system generated rule, right? So once when the customer shares his requirement, we put in, we feed in the details and then that's when we get the requirement. So if you can allow me, I'll put uh like the minimum order of quantity which is a 5 metric ton and I can fetch you the pricing.
customer
75.4s
Mm, yeah, please do that.
agent
77.1s
Yeah, so based on that you will get the pricing per metric ton, but still again if you, if you are okay with the pricing and if you have to move forward, then obviously we will have to go with 5 metric ton because as per the policy, 5 metric ton is an MOQ.
customer
85.0s
Okay.
agent
85.6s
Yeah, so, but obviously being a laser cutting uh process then, yeah, I think 5 metric ton won't be a, you know, waste material. You you might be in need of it in future also.
customer
92.4s
Yes, yes, yes.
agent
93.4s
Yeah. So sir, I'll do one thing. First thing first, I'll just text you my details in WhatsApp. Uh may I just confirm if 8788297486 is your WhatsApp number, right?
customer
99.4s
Yes, yes, yes.
agent
100.2s
Yeah, so I'll share you the, you know, my details. Kindly just confirm your requirement and just you can, once you confirm it, I'll feed it into the details and I'll help you get the pricing.
customer
105.8s
Yeah, yeah, yeah, sure.
agent
106.8s
Amazing, amazing. Thank you so much, Mr. Tanmay. I'll I'll keep in touch.
customer
109.4s
You're welcome.
agent
110.2s
Perfect, thank you.
customer
111.2s
Okay.