Call 21112178583893292 2026-08-04 · Sajal Bhaskar · 1:14
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| MSME_IS_India_ProductOpps_PROG_261225 | Wrap up time exceeded :0 | full conversation 12 turns, clean transcript (8% inaudible) | Hindi | 12 | customer_led (campaign_name:medium) |
Audio: noisy: Significant background noise and chatter on the customer's side makes some parts of the agent's speech inaudible.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.00
confidence high · +0/−0
from 0 hits
0.7*prior (damped - label alone is weak)
0.7*prior (damped - label alone is weak)
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Revalidate every field
No requirement details were revalidated as the call ended before this stage was reached.
How ankit mistry did it on a
10.0/10 call —
you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.
−2.0 pts
Opener acknowledges platform submission
The agent did not acknowledge a platform submission, instead opening with a generic question as if it were a cold call.
How ankit mistry did it on a
10.0/10 call —
Shubham bhai, I believe you recently registered your business, which is Ridham Exim, on our Jindal's digital portal, right?
−2.0 pts
Discovery (5 Qs, woven naturally)
No discovery questions were asked.
How ankit mistry did it on a
10.0/10 call —
And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?
did well
No unnecessary re-pitching
Sir, I was asking about the requirement, is there any requirement for mild steel right now?
Summary
The agent called from JSW One and asked if the customer had a requirement for mild steel. The customer confirmed they wanted to inquire about the rate. The call then became partly inaudible and disconnected before any details could be discussed or next steps established.
Coaching
When following up on a platform lead, always start by acknowledging their submission (e.g., 'I'm calling about the mild steel requirement you posted') instead of asking a generic question like 'do you have a requirement'.
Missed:
CL1 Opener acknowledges platform submission CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally) CL4 Closure with price & timeline
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | fail | – | 0.0 |
The agent did not acknowledge a platform submission, instead opening with a generic question as if it were a cold call. |
| CL2 Revalidate every field | 3 | fail | 0 | 0.0 |
No requirement details were revalidated as the call ended before this stage was reached. |
| CL3 Discovery (5 Qs, woven naturally) | 2 | fail | 0 | 0.0 |
No discovery questions were asked. |
| CL4 Closure with price & timeline | 2 | fail | – | 0.0 |
The agent did not provide a price or a timeline for a price before the call ended. |
| CL5 No unnecessary re-pitching | 1 | pass | – | 1.0 | Sir, I was asking about the requirement, is there any requirement for mild steel right now? The agent did not perform any unnecessary re-pitching during the brief call. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.694 | 10.9s | 4.8s | 58.3s | 3.5s | 236.7 | 0 | 6 | 6 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
5.6s
Hello.
agent
6.2s
Hello.
customer
7.1s
Yes, speak.
जी बोलिए।
agent
7.8s
Hello, I was calling from JSW One, greetings.
Hello, JSW One से बात कर रहा था, नमस्कार।
customer
10.6s
Speak, sir.
बोलिए सर।
agent
11.6s
Sir, I was asking about the requirement, is there any requirement for mild steel right now?
सर वही पूछ रहा था requirement के बारे में, कोई mild steel का requirement है क्या अभी?
customer
15.6s
For what thing?
किस चीज का?
agent
16.6s
Is there a requirement for mild steel right now?
Mild steel का requirement है क्या अभी?
customer
18.7s
Requirement, I wanted to ask about the rate and all, how is it, what is it?
Requirement, rate वगेरा पूछना था, कैसे है क्या है?
agent
21.3s
Yes, the requirement... [inaudible] will tell you [inaudible]
हां requirement तो [inaudible] बता देंगे आपको [inaudible]
customer
24.6s
Yes?
हां?
agent
26.6s
Hello.