Call 21112178910118521 2026-09-11 · Rohit Mishra · 1:15
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| MSME_IS_India_ProductOpps_PROG_261225 | General Enquiry | full conversation 25 turns, clean transcript (0% inaudible) | Hindi | 25 | customer_led (campaign_name:medium) |
Audio: clear: The audio is clear with minimal background noise.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
6.5/10
short or unclear
USP relevance:
none
2 · Customer quality
the LEAD we handed over
2
/4 flags
segment: trader
MOQ: None MT None
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.20
confidence high · +1/−0
from 2 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Discovery (5 Qs, woven naturally)
Agent only asked about the end use (trading) and missed all other discovery questions like monthly volume or current suppliers.
How ankit mistry did it on a
10.0/10 call —
And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?
−1.5 pts
Revalidate every field
Agent confirmed product, thickness/width, and quantity, but missed delivery location and timeline.
How ankit mistry did it on a
10.0/10 call —
you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.
habit You did 76% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
Opener acknowledges platform submission
Sir, you had posted a requirement for some CR2 on our application.
Closure with price & timeline
I will tell you the delivered rate to your location. And the market opens by 10:30, 11:00.
Summary
The customer, a trader, inquired about the price for five tons of 1.5mm CR2 based on a requirement they posted on the app. The agent confirmed the specifications and quantity, and committed to providing a delivered price after the market opens at 10:30/11:00 AM.
Coaching
You successfully identified the customer is a trader, but you must ask more discovery questions about their monthly volume and current suppliers to understand the full opportunity.
Missed:
CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally)
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | pass | – | 2.0 | Sir, you had posted a requirement for some CR2 on our application. The agent correctly referenced the customer's action on the JSW One application. |
| CL2 Revalidate every field | 3 | partial | 3 | 1.5 | 1.5 by 1250 2500... How many tons, how many tons will you have? Agent confirmed product, thickness/width, and quantity, but missed delivery location and timeline. |
| CL3 Discovery (5 Qs, woven naturally) | 2 | fail | 1 | 0.0 | What for, is it for trading or are you making something with it? Agent only asked about the end use (trading) and missed all other discovery questions like monthly volume or current suppliers. |
| CL4 Closure with price & timeline | 2 | pass | – | 2.0 | I will tell you the delivered rate to your location. And the market opens by 10:30, 11:00. The agent committed to providing a delivered price and set a clear timeline for when to expect it. |
| CL5 No unnecessary re-pitching | 1 | pass | – | 1.0 | Sir, you had posted a requirement for some CR2 on our application. The agent kept the conversation focused on the customer's specific CR2 requirement and did not pitch other products. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.756 heavy | 24.2s | 7.8s | 43.0s | 6.9s | 307.4 | 0 | 12 | 13 | 6 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
4.8s
Hello.
agent
5.4s
Hello.
customer
6.0s
Yes.
हाँ।
agent
6.6s
Yes, am I speaking with Kodihar Steel Corporation?
हाँ जी, कोडीहार स्टील कॉर्पोरेशन से बात कर रहे हैं?
customer
9.0s
Yes.
हाँ।
agent
9.6s
Yes, good morning. This is Rohit Mishra calling from JSW One.
जी गुड मॉर्निंग। रोहित मिश्रा बात कर रहा हूँ JSW One से।
customer
12.3s
Hmm.
हम्म।
agent
13.2s
Sir, you had posted a requirement for some CR2 on our application. Is this a requirement or were you just exploring the application?
सर जी आपने कुछ CR2 की रिक्वायरमेंट डाली थी हमारे एप्लीकेशन पे। ये रिक्वायरमेंट है या जस्ट एक्सप्लोर कर रहे थे आप एप्लीकेशन को?
customer
18.6s
It's a requirement. It's 1.5, right, 15 to 50.
रिक्वायरमेंट है। 1.5 है ना 15 से 50।
agent
21.7s
Hmm.
हम्म।
customer
22.5s
Hmm.
हम्म।
agent
23.4s
What are you saying?
क्या बोल रहे हैं?
customer
24.4s
Of 1.5.
1.5 का।
agent
25.6s
Yes, 1.5 by 1250 2500.
हाँ 1.5 by 1250 2500।
customer
27.5s
What will be the rate?
क्या रेट पड़ेगा?
agent
28.3s
How many tons, how many tons will you have?
कितना टन, कितना टन रहेगा आपका?
customer
29.6s
It's three tons, three tons.
तीन टन है, तीन टन।
customer
30.3s
Five tons.
पांच टन।
agent
30.8s
Five tons.
पांच टन।
agent
31.6s
Five tons. What for, is it for trading or are you making something with it?
पांच टन। किस लिए, ट्रेडिंग के लिए है या कुछ बना रहे हैं आप इसका?
customer
34.3s
For trading.
ट्रेडिंग के लिए।
agent
35.3s
It's for trading. Right now, I mean, our office just opened at 10 o'clock. So let the rate come in once. I will tell you the delivered rate to your location. And the market opens by 10:30, 11:00.
ट्रेडिंग के लिए है। अभी तो जस्ट मतलब 10 बजे हमारा ऑफिस खुला है। तो एक बार रेट आने दीजिए। मैं आपको डिलीवर्ड रेट आपके यहां तक बताता हूं। और 10:30, 11:00 बजे तक मार्केट खुलता है।
customer
42.3s
Okay.
agent
42.8s
I'll tell you, okay?
बताता हूं मैं, हां?
customer
44.1s
Hmm.
हम्म।