Call 21112178894484691 2026-09-09 · soumya · 2:08
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| MSME_IS_India_ProductOpps_PROG_261225 | General Enquiry | full conversation 34 turns, clean transcript (0% inaudible) | Tamil | 34 | customer_led (campaign_name:medium) |
Audio: clear: The agent initially seems to state the customer's company name instead of her own, but clarifies in a subsequent turn. The call involves a mix of Kannada, English, and Tamil.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
segment: construction
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.41
confidence high · +15/−2
from 17 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Revalidate every field
No specific requirements were revalidated; the agent only asked a broad question about product type.
How ankit mistry did it on a
10.0/10 call —
you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.
−2.0 pts
Opener acknowledges platform submission
The agent opened with a generic cold call script, not by acknowledging the customer's platform submission.
How ankit mistry did it on a
10.0/10 call —
Shubham bhai, I believe you recently registered your business, which is Ridham Exim, on our Jindal's digital portal, right?
−2.0 pts
Discovery (5 Qs, woven naturally)
No discovery questions were asked; the customer deferred the conversation before this stage was reached.
How ankit mistry did it on a
10.0/10 call —
And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?
did well
No unnecessary re-pitching
AGENT: I'm calling you to find out if there are any building material inquiries currently that you have. For cement or steel or structural steel.
Summary
The customer, who runs a construction company, had placed an enquiry on the JSW platform. The agent opened with a generic script, and the customer clarified his intent. The customer stated he was busy and would call the agent back in half an hour to discuss his requirements. The agent agreed and the call ended.
Coaching
For a customer-led call, always open by referencing their platform enquiry to show you're prepared, instead of using a generic cold-call opening.
Missed:
CL1 Opener acknowledges platform submission CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally) CL4 Closure with price & timeline
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | fail | – | 0.0 |
The agent opened with a generic cold call script, not by acknowledging the customer's platform submission. |
| CL2 Revalidate every field | 3 | fail | 0 | 0.0 |
No specific requirements were revalidated; the agent only asked a broad question about product type. |
| CL3 Discovery (5 Qs, woven naturally) | 2 | fail | 0 | 0.0 |
No discovery questions were asked; the customer deferred the conversation before this stage was reached. |
| CL4 Closure with price & timeline | 2 | fail | – | 0.0 |
The call ended with the customer promising to call back; no price, timeline, or closure attempt was made. |
| CL5 No unnecessary re-pitching | 1 | pass | – | 1.0 | AGENT: I'm calling you to find out if there are any building material inquiries currently that you have. For cement or steel or structural steel. The agent did not re-pitch the entire portfolio, keeping the initial probe brief. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.296 | 29.2s | 69.5s | 29.3s | 5.4s | 265.1 | 0 | 18 | 16 | 3 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
5.1s
Hello.
agent
5.8s
Hello.
customer
6.4s
Tell me, ma'am?
ಹೇಳಿ ಅಮ್ಮ?
agent
7.4s
Sir, hello. I am speaking from Promoters Construction Private Limited.
ಸರ್ ನಮಸ್ಕಾರ, ನಾನು ಪ್ರಮೋಟರ್ಸ್ ಕನ್ಸ್ಟ್ರಕ್ಷನ್ ಪ್ರೈವೇಟ್ ಲಿಮಿಟೆಡ್ ಇಂದ ಮಾತಾಡ್ತಾ ಇದೀನಿ.
customer
11.0s
What? I didn't understand.
ஏன் புரியல.
agent
12.0s
Sir, hello. I am calling you from JSW One Platforms Private Limited. My name is Soumya.
customer
16.2s
Okay okay madam, okay.
agent
17.3s
I'm calling you to find out if there are any building material inquiries currently that you have.
agent
21.0s
For cement or steel or structural steel.
agent
22.8s
Yes sir?
customer
23.5s
Ma'am, are you Tamil?
மேடம் நீங்க தமிழா?
agent
25.0s
Uh, I understand Tamil sir, you may speak in Tamil, it's okay.
customer
27.8s
Ma'am, it's nothing ma'am. I have a construction company. I had placed an enquiry to see if I could buy the materials directly from the JSW platform. The pricing details didn't come. That's why I thought I'd place an enquiry and I did. It would be great if you could arrange for someone to assist me with this. Because I... all the materials directly
மேடம் ஒன்னும் இல்ல மேடம். நான் வந்து கன்ஸ்ட்ரக்ஷன் கம்பெனி வெச்சிருக்கேன். எனக்கு அந்த மெட்டீரியல்ஸ் எல்லாம் டைரக்ட்டா நம்ம வந்து JSW பிளாட்பார்ம்ல இருந்தே வாங்க முடியுமான்னு சொல்லிட்டு சரி, என்குயரிக்காக போட்டேன். சரி பிரைசிங் டீடைல்ஸ் வரல. அதனாலதான் சரி என்குயரி போடலாம்னு சொல்லிட்டு போட்டேன் நானு. எனக்கு இது அசிஸ்ட் பண்றதுக்கு யாராவது அரேஞ்ச் பண்ணி குடுத்தீங்கன்னா பரவால்ல. ஏன்னா நான் எல்லா மெட்டீரியல்ஸும் டைரக்ட்டா
agent
38.6s
I am the one who will assist, sir.
நான் தான் அசிஸ்ட் பண்றேன் சார்.
customer
39.8s
Is that so?
அப்படியா?
agent
40.5s
I am the one who will assist. I am the South Region Sales Manager.
நான் தான் அசிஸ்ட் பண்றேன். நான் சவுத் ரீஜியன் சேல்ஸ் மேனேஜர்.
customer
43.1s
Okay okay okay.
ஓகே ஓகே ஓகே.
agent
44.0s
You tell me what your requirement is.
நீங்க ரெகுயர்மென்ட் என்ன இருக்குன்னு சொல்லுங்க.
customer
46.0s
For me, uh, after half an hour
எனக்கு வந்து ஒரு ஒரு half an hour கழிச்சு
agent
47.9s
Do you want cement? Structural steel?
சிமென்ட் வேணுமா? ஸ்ட்ரக்ச்சுரல் ஸ்டீல்?
customer
49.8s
Can I contact you back on this number, ma'am?
உங்க நான் இது இந்த நம்பருக்கே காண்டாக்ட் பண்ணலாங்களா மேடம் திரும்ப?
agent
52.1s
Submit the enquiry on this number, sir.
இந்த நம்பர்ல என்குயரி சப்மிட் பண்ணிடுங்க சார்.
customer
54.5s
Sorry madam?
agent
55.5s
On this number, what enquiry
இந்த நம்பர்ல என்ன என்குயரி
customer
57.0s
You speak in English itself, I will understand.
நீங்க இங்கிலீஷ்ல இங்கிலீஷ்லயே பேசுங்க எனக்கு புரியும்.
agent
59.0s
Okay okay.
customer
59.6s
On this number itself, I will send the enquiry to this number.
இந்த நம்பர்லயே இந்த நம்பருக்கே நான் என்குயரி அனுப்புறேங்க.
agent
102.0s
Yes.
customer
102.5s
Okay. I am a little outside right now. I will call you after half an hour. Your name is Soumya?
ஓகேங்க. நான் இப்ப கொஞ்சம் வெளியில இருக்கேன். நான் ஒரு half an hour கழிச்சு நான் உங்கள கூப்பிடுறேங்க. உங்க பேர் சௌம்யா?
agent
106.6s
It's okay sir, it's okay. My name is Soumya, correct.
பரவால்ல சார், பரவால்ல. பேர் சௌம்யா, கரெக்ட்.
customer
108.6s
Okay ma'am. I will call, ma'am.
ஓகே மேடம். நான் கூப்பிடுறேன் மேடம்.
agent
110.0s
Please call.
கூப்பிடுங்க.
customer
111.0s
Thanks.
agent
111.5s
Okay sir.