21112178944841381 · Call

Call 21112178944841381 2026-09-15 · dhruv · 0:47

Campaign	Disposition	Could we hear it?	Language	Turns	Pitch type
MSME_IS_India_ProductOpps_PROG_261225	No_requirement	full conversation 9 turns, clean transcript (0% inaudible)	Hindi	9	customer_led (campaign_name:medium)

Audio: clear: There is some background office noise but it does not affect transcription.

The four signals separate columns, separate owners

1 · Pitch adherence

the REP

1.0/10

no conversation

USP relevance: none

2 · Customer quality

the LEAD we handed over

0 /4 flags

clean lead

3 · Supply

none

4 · Sentiment

the CUSTOMER

-0.22

confidence high · +0/−0 from 1 hits
0.6*lexical + 0.4*prior

What to do differently next time biggest points lost first · the quotes are from real calls

−3.0 pts Revalidate every field because the call ended before any requirement details could be revalidated.

How ankit mistry did it on a 10.0/10 call —

you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.

−2.0 pts Opener acknowledges platform submission because the agent opened with a generic query instead of acknowledging the customer's platform submission.

How ankit mistry did it on a 10.0/10 call —

Shubham bhai, I believe you recently registered your business, which is Ridham Exim, on our Jindal's digital portal, right?

−2.0 pts Discovery (5 Qs, woven naturally) because the call ended before any discovery questions were asked.

How ankit mistry did it on a 10.0/10 call —

And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?

did well

No unnecessary re-pitching

Okay.

Summary

The agent opened the call with a generic question about steel requirements, failing to acknowledge the customer's platform submission. The customer stated they were busy and would call back in ten minutes. The agent agreed and the call ended without any discovery, validation, or pitching.

Coaching

For customer-led calls, always open by acknowledging their platform submission to show you have their context, instead of asking a generic question like 'do you have a requirement?'

Missed: CL1 Opener acknowledges platform submission CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally) CL4 Closure with price & timeline

Module 1 — step by step every result carries its evidence quote

Step	Wt	Result	Qs	Earned	Evidence from the transcript
CL1 Opener acknowledges platform submission	2	fail	–	0.0	Uh sir, do you have any requirement for steel right now? because the agent opened with a generic query instead of acknowledging the customer's platform submission.
CL2 Revalidate every field	3	fail	0	0.0	because the call ended before any requirement details could be revalidated.
CL3 Discovery (5 Qs, woven naturally)	2	fail	0	0.0	because the call ended before any discovery questions were asked.
CL4 Closure with price & timeline	2	fail	–	0.0	because the call ended before price, timeline, or closure could be discussed.
CL5 No unnecessary re-pitching	1	pass	–	1.0	Okay. because the call was too short for any unnecessary re-pitching to occur.

Conversation mechanics measured from turn timings, not judged by the LLM

Talk ratio	Agent talk	Customer talk	Dead air	Longest monologue	WPM	Interrupts	Agent turns	Cust turns	Q marks
0.514	5.4s	5.1s	36.5s	2.4s	222.2	0	4	5	2

Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)

customer

0.3s

Hello?

agent

1.3s

Hello?

customer

2.1s

Yes?

हाँ?

agent

2.6s

Sir, I am speaking from JSW One.

सर JSW One से बात कर रहा हूँ मैं।

customer

4.9s

Yes.

हाँ।

agent

5.6s

Uh sir, do you have any requirement for steel right now?

अह सर कुछ रिक्वायरमेंट है स्टील में अभी आपको?

customer

8.6s

Uh no sir, actually I

अह नहीं सर, एक्चुअली मैं

customer

10.6s

I will call you in ten minutes sir, wait a second.

मैं आपको एक दस मिनट में करता हूँ सर, एक सेकंड रुकिए।

agent

13.3s

Okay.

ठीक है।