21112178841141141 · Call

Call 21112178841141141 2026-09-03 · Rohit Mishra · 4:14

Campaign	Disposition	Could we hear it?	Language	Turns	Pitch type
MSME_IS_India_ProductOpps_PROG_261225	General Enquiry	full conversation 67 turns, clean transcript (0% inaudible)	Hindi	67	customer_led (campaign_name:medium)

Audio: clear: There is some minor background noise on the customer's side, but it does not affect transcription.

The four signals separate columns, separate owners

1 · Pitch adherence

the REP

5.0/10

short or unclear

USP relevance: matched

2 · Customer quality

the LEAD we handed over

0 /4 flags

clean lead

3 · Supply

none

4 · Sentiment

the CUSTOMER

+0.52

confidence high · +17/−0 from 24 hits
0.6*lexical + 0.4*prior

What to do differently next time biggest points lost first · the quotes are from real calls

−3.0 pts Revalidate every field Agent failed to revalidate the specific details from the platform submission, instead asking the customer to send them again. Only location and timeline were confirmed.

How ankit mistry did it on a 10.0/10 call —

you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.

−2.0 pts Closure with price & timeline Agent did not provide a price or a specific timeline for when the quote would be shared, only asking the customer to send details on WhatsApp.

How ankit mistry did it on a 10.0/10 call —

0.7 would be something around 74. 74.5. In which my cutting, loading, and with pallet packaging, my pricing is included.

did well

Opener acknowledges platform submission

Uh Harshit ji, you had given a requirement for some GI sheet on our platform.

Discovery (5 Qs, woven naturally)

what has been your consumption, your monthly consumption so far?

Summary

The customer, a cable tray manufacturer in Raipur with a 30-35 MT monthly requirement, inquired about GP sheets. The agent performed good discovery on the customer's business but failed to revalidate the specific requirements from the platform submission. The agent explained the MOQ (10 tons) and credit policy (advance for the first two transactions) and asked the customer to send their detailed requirements via WhatsApp for a quotation.

Coaching

When a customer submits a lead on the platform, revalidate the details they provided (product, size, quantity) before asking for them again to show you've reviewed their submission.

Missed: CL2 Revalidate every field CL4 Closure with price & timeline

Module 1 — step by step every result carries its evidence quote

Step	Wt	Result	Qs	Earned	Evidence from the transcript
CL1 Opener acknowledges platform submission	2	pass	–	2.0	Uh Harshit ji, you had given a requirement for some GI sheet on our platform. Agent correctly opened the call by referencing the customer's submission on the JSW One platform.
CL2 Revalidate every field	3	fail	2	0.0	Agent failed to revalidate the specific details from the platform submission, instead asking the customer to send them again. Only location and timeline were confirmed.
CL3 Discovery (5 Qs, woven naturally)	2	full	4	2.0	what has been your consumption, your monthly consumption so far? Agent successfully covered 4 of 5 discovery points (end use, monthly tonnage, current procurement, payment terms) conversationally.
CL4 Closure with price & timeline	2	fail	–	0.0	Agent did not provide a price or a specific timeline for when the quote would be shared, only asking the customer to send details on WhatsApp.
CL5 No unnecessary re-pitching	1	pass	–	1.0	whatever your requirement is, you send that to me. Whatever you use regularly, we do that. Agent correctly focused on the customer's stated need for GP sheets and did not pitch irrelevant products.

Conversation mechanics measured from turn timings, not judged by the LLM

Talk ratio	Agent talk	Customer talk	Dead air	Longest monologue	WPM	Interrupts	Agent turns	Cust turns	Q marks
0.578	71.6s	52.3s	130.1s	7.8s	295.0	0	34	33	12

Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)

customer

1.5s

Hello.

agent

2.8s

Hello.

agent

3.7s

Uh, am I speaking with Ashwa Engineering?

अह Ashwa Engineering से बात कर रहे हैं?

customer

5.9s

Yes, sir.

हां जी, सर।

agent

6.8s

Yes, hello. Uh, this is Rohit calling from JSW, JSW One MSME.

जी, नमस्ते। अह रोहित बात कर रहा हूं JSW से, JSW One MSME.

customer

9.5s

Okay. Yes sir, yes sir.

अच्छा। जी सर, जी सर।

agent

11.2s

Uh Harshit ji, you had given a requirement for some GI sheet on our platform.

अह हर्षित जी, ये आपने ना हमारे प्लैटफॉर्म पे कुछ GI sheet की रिक्वायरमेंट दी थी।

customer

14.4s

Yes, for GP sheet.

हां, GP sheet का।

agent

15.8s

Yes. What is your work?

हां। किस चीज का काम है आपका?

customer

17.2s

Uh sir, it's cable tray manufacturing.

अह सर, ये केबल ट्रे का मैन्युफैक्चरिंग है।

agent

19.3s

Okay. Where are you based?

Okay. कहां पे बेस्ड हैं आप?

customer

20.7s

This is Raipur.

ये रायपुर।

agent

22.2s

Raipur.

रायपुर।

customer

23.0s

Raipur based.

रायपुर बेस्ड।

agent

24.3s

Okay.

agent

25.4s

So, until now, what has been your consumption, your monthly consumption so far?

तो अभी तक मतलब जो भी आपका कंजम्पशन, मंथली कंजम्पशन कितना रहा है अभी तक का?

customer

29.0s

Right now, my lumpsum, if I go by value, is around 40 lakhs... 35 to 40 lakhs.

अभी ऐसा मेरा ऐसा लमसम आपका वैल्यू में जाऊं तो 40 लाख के आस- 35 से 40 लाख।

agent

32.6s

In tonnage, if you could tell me in tonnage?

टन्नेज में, टन्नेज में अगर आप बताएं तो?

customer

34.4s

In tonnage, it's 30-35 tons.

टन्नेज में आपका 30-35 टन।

agent

36.7s

Per month? Okay.

पर मंथ का? Okay.

customer

37.6s

GI sheet.

agent

38.1s

30 to 35. And where were you procuring from before?

30 to 35. और पहले आप कहां से प्रोक्योर कर रहे थे?

customer

40.5s

In Raipur, it's just the local trade, yes, or sheet is easily available.

रायपुर में तो यही लोकल ट्रेड, हां या शीट अवेलेबल इजीली मिल जाता है।

agent

42.9s

Okay. Alright, no problem. Harshit ji, do you have a requirement for this GI sheet right now? Or are you just looking for a budgetary quote?

Okay. ठीक है, नो प्रॉब्लम। हर्षित जी, अभी आपका रिक्वायरमेंट है ये GI sheet? या फिर आप जस्ट एक बजेटरी कोट देख रहे हैं?

customer

47.6s

Yes, no, there is a requirement right now.

हां, नहीं, रिक्वायरमेंट तो है अभी।

agent

49.7s

Alright.

ठीक है।

customer

50.8s

Hmm hmm.

हम्म हम्म।

agent

51.5s

Uh, I'll send you my visiting card on WhatsApp. Please send me the requirement, the exact requirement. My MOQ is 10 tons. Okay? 10 tons.

अह मैं आपको WhatsApp पे ना अपना विजिटिंग कार्ड भेजता हूं। एक बार आप मुझे रिक्वायरमेंट, एग्जैक्ट रिक्वायरमेंट भेजिए। मेरा MOQ है 10 टन का। ठीक है? 10 टन।

customer

57.2s

Okay. What does MOQ mean?

अच्छा। MOQ मतलब क्या होता है?

agent

59.0s

Minimum order quantity.

मिनिमम ऑर्डर क्वांटिटी।

customer

60.0s

Okay, minimum...

अच्छा, मिनिमम...

agent

60.6s

No no, minimum order quantity. Yes.

नहीं नहीं, मिनिमम ऑर्डर क्वांटिटी। हां।

customer

62.1s

Hmm hmm.

हम्म हम्म।

agent

62.5s

So that is 10 tons. So if you can have 10 tons, any like, you send me the requirement on, what do you call it, WhatsApp. I'll check it out and I'll share the quotation with you.

So that is 10 tons. तो अगर आपका 10 टन का भी हो सकता है, any like, आप मेरे को ये क्या कहते हैं, WhatsApp पे रिक्वायरमेंट भेजो। I'll check it out and मैं कोटेशन शेयर करता हूं आपसे।

customer

70.1s

Okay, and you are speaking from JSW's platform itself?

अच्छा, और ये आप JSW के ही प्लैटफॉर्म से बोल रहे हैं?

agent

72.6s

Yes yes, right, right. This number, you won't be able to call on it. This is a company number.

हां हां, right, right. ये जो नंबर है, इसपे आप कॉल नहीं कर पाओगे। ये कंपनी की नंबर है।

customer

75.6s

Okay.

अच्छा।

agent

76.4s

So I have WhatsApped you from my personal number. Please check it once and send me the requirement.

तो मैं आपको अपने पर्सनल नंबर से मैंने WhatsApp किया है। एक बार चेक कर लेना आप और मुझे आप भेज देना रिक्वायरमेंट।

customer

80.6s

And sir, I was asking this, what credit facility will be available?

और सर, ये मैं ये पूछ रहा था, क्रेडिट का क्या फैसिलिटी अवेलेबल होगा?

agent

82.8s

Credit, I will be able to give you after two transactions. Meaning, our payment terms for the first two transactions is 100% advance against PI. So only after two successful transactions, we can avail the credit part.

क्रेडिट, मैं आपको दो ट्रांजैक्शन के बाद दे पाऊंगा। मतलब हमारा पेमेंट टर्म्स फॉर फर्स्ट टू ट्रांजैक्शन इज 100% एडवांस अगेंस्ट पीआई। So only after two successful transactions, we can avail the credit part.

customer

90.1s

Okay.

अच्छा।

agent

90.9s

Yeah.

customer

91.8s

So 10 tons is approximately your...

So 10 tons लगभग आपका...

agent

94.0s

7 to 10 tons works for me.

customer

96.2s

Between seven to ten.

सात से दस के बीच में।

agent

97.7s

Hmm.

हम्म।

customer

98.5s

It will come. And okay, send me the rate once. And different, in 10 MOQ, sheets of different sizes

आ जाएगा। और ठीक है, एक बार मेरे को रेट भेजिए। और डिफरेंट, 10 MOQ में डिफरेंट साइज के शीट

agent

102.8s

Will work. It will work, right?

चलेगा। हो जाएगा ना?

customer

103.8s

Will work. It will work, yes.

चलेगा। हो जाएगा, हां।

customer

105.2s

And what sheet thicknesses will be available? Meaning, what was written there, exactly the same as on your website?

और शीट थिकनेस क्या-क्या मिल जाएगा? मतलब उसमें जो लिखा था एग्जैक्ट वही जो आपके वेबसाइट पे था?

agent

108.6s

No no no, whatever your requirement is, you send that to me. Whatever you use regularly, we do that.

नहीं नहीं नहीं, आपका जो रिक्वायरमेंट है आप मुझे वो भेजो। आपका जो भी मतलब रेगुलर चलता है, वो हम लोग करते हैं।

agent

112.2s

Okay. In general, if you see GP, it is also available in 0.8, 0.91 mm, it goes up to higher thickness as well.

अच्छा। इन जनरल GP अगर आप देखें तो 0.8 का भी होता है, 0.91 mm, हायर थिकनेस तक भी जाता है।

customer

117.2s

Yes, we need 1.4, 1.6, 1.8, 2 mm, 1.2, that's what we use.

हां, हम लोग को तो ऐसे 1.4, 1.6, 1.8, 2 mm, 1.2 यही लगता है।

agent

121.2s

Alright. You send this to me on WhatsApp once, I'll check it.

ठीक है ना। आप मुझे एक बार ये ना WhatsApp पे भेज दीजिए, मैं चेक कर लेता हूं।

customer

123.8s

And sir, I also wanted to ask if slitting will be available? Slitting plus CTL?

और सर, ये भी मैं पूछना चाह रहा था कि स्लिटिंग अवेलेबल मिलेगा क्या? स्लिटिंग प्लस CTL?

agent

126.8s

What is your slitting size?

क्या साइज है आपका स्लिटिंग?

customer

128.3s

Slitting like 496.

स्लिटिंग जैसे कि 496.

agent

129.8s

Yes, it can be done.

हां, हो जाएगा।

customer

131.0s

696.

agent

131.8s

It can be done.

हो जाएगा।

customer

132.4s

With its full CTL done at 2460 mm.

उसका पूरा CTL किया हुआ 2460 mm पे।

agent

134.4s

It can be done. It can be done.

हो जाएगा। हो जाएगा।

customer

136.4s

Okay. Hmm, alright sir. I will send you the sizes after working them out. I will give it to you.

Okay. हम्म, ठीक है सर। मैं आपको भेजता हूं एक तो वर्किंग करके साइजेस का। मैं आपको देता हूं।

agent

140.4s

Yes.

हां।

customer

141.0s

Yes.

हां।

agent

141.4s

Okay, that will work.

Okay, चलेगा।

customer

142.0s

Okay, thank you.