Call 21112178884301441 2026-09-08 · Abdul Ansari · 5:15
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| MSME_IS_India_ProductOpps_PROG_261225 | Wrap up time exceeded :0 | full conversation 70 turns, clean transcript (0% inaudible) | Hindi | 70 | customer_led (campaign_name:medium) |
Audio: clear: Some minor background noise is present but does not significantly affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
5.5/10
short or unclear
USP relevance:
matched
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.12
confidence high · +22/−14
from 48 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener acknowledges platform submission
The agent did not acknowledge a platform submission, forcing the customer to state their entire requirement from scratch.
How ankit mistry did it on a
10.0/10 call —
Shubham bhai, I believe you recently registered your business, which is Ridham Exim, on our Jindal's digital portal, right?
−1.5 pts
Revalidate every field
The agent successfully revalidated product, quantity, delivery location, and timeline, but did not confirm the required width.
How ankit mistry did it on a
10.0/10 call —
you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.
−1.0 pts
Discovery (5 Qs, woven naturally)
The agent discovered the end application, monthly tonnage, and confirmed payment terms, but did not ask about the customer's current brands or JSW share.
How ankit mistry did it on a
10.0/10 call —
And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?
objection
The customer raised 1 objection
you did not answer:
price
मैं direct direct JSW से ले रहा हूं तब भी वही rate पड़ रहा है और market से ले रहा हूं तब भी वही rate पड़ रहा है। तो दोनों में फर्क नहीं होना चाहिए?
did well
Closure with price & timeline
2 mm का 64 जाएगा सर, 64 तक... मैं आपको delivered rate mail कर दे रहा हूं, ठीक है?
No unnecessary re-pitching
Material सर जाएगा with MTC के साथ। साथ में MTC भी जाएगा, JSW Make Prime सब कुछ लिखा हुआ रहेगा।
Summary
The customer, a walkway manufacturer, inquired about a monthly need for 50 MT of 2mm HR sheet for delivery in Gurgaon. The agent confirmed stock availability for a 40 MT coil, quoted a price of 64/kg, and handled a price objection by explaining JSW's channel policy. The call concluded with the agent committing to email a formal quotation.
Coaching
When a customer objects that our direct price is the same as the market, instead of explaining internal channel policies, focus on the value we provide now by comparing the all-inclusive *landed cost* against their current purchases.
Missed:
CL1 Opener acknowledges platform submission CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally)
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | fail | – | 0.0 |
The agent did not acknowledge a platform submission, forcing the customer to state their entire requirement from scratch. |
| CL2 Revalidate every field | 3 | partial | 4 | 1.5 | 2 mm का 50 sheet... 40 ton चलेगा ना आपको?... और delivery वगेरा कहां पे चाहिए आपको?... Payment के दो दिन के अंदर material आपके पास पहुंच जाएगा The agent successfully revalidated product, quantity, delivery location, and timeline, but did not confirm the required width. |
| CL3 Discovery (5 Qs, woven naturally) | 2 | partial | 3 | 1.0 | क्या करते हैं आप? Trading करते हैं, कुछ manufacturing करते हैं सर आप?... क्या बनाते हैं आप?... 100% advance against PI. The agent discovered the end application, monthly tonnage, and confirmed payment terms, but did not ask about the customer's current brands or JSW share. |
| CL4 Closure with price & timeline | 2 | pass | – | 2.0 | 2 mm का 64 जाएगा सर, 64 तक... मैं आपको delivered rate mail कर दे रहा हूं, ठीक है? The agent provided a specific price, confirmed stock was available, and committed to sending a formal quote. |
| CL5 No unnecessary re-pitching | 1 | pass | – | 1.0 | Material सर जाएगा with MTC के साथ। साथ में MTC भी जाएगा, JSW Make Prime सब कुछ लिखा हुआ रहेगा। The agent remained focused on the customer's specific need and reinforced relevant USPs like MTC without pitching the whole portfolio. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| price | mishandled | मैं direct direct JSW से ले रहा हूं तब भी वही rate पड़ रहा है और market से ले रहा हूं तब भी वही rate पड़ रहा है। तो दोनों में फर्क नहीं होना चाहिए? |
हम लोग क्या करते हैं, हम लोग second transaction से उसको एक बार onboard कर लेते हैं system में, उसको हम लोग second transaction से benefit दिलाते हैं। |
| send_price_will_think | handled | ठीक है, एक बार आप quotation डालिए mail पे, देख लेता हूं। |
coil एक ही coil available है सर... Market बहुत increase कर रहा है। |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.61 | 96.2s | 61.6s | 157.2s | 11.9s | 428.5 | 0 | 35 | 35 | 18 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.9s
Hello?
हेलो?
agent
2.6s
Yes.
हां जी।
customer
3.2s
Yeah, are you speaking from Dev International, sir?
या, देव इंटरनेशनल से बात कर रहे हैं सर?
agent
5.2s
Yes, hello, this is Abdul speaking, sir, from JSW.
जी हां, नमस्कार, अब्दुल बात कर रहा हूं सर, JSW से।
agent
7.8s
Hey, I tried calling you yesterday too, sir.
अरे, कल भी ट्राई किया था सर मैंने आपको।
customer
9.7s
No no, I didn't speak to you yesterday.
नहीं नहीं, कल आपसे बात नहीं हुई थी मेरी।
agent
11.5s
I did call you yesterday, but you didn't pick up.
कल फोन मैंने आपको किया था बट उठाया नहीं आपने।
customer
13.7s
Oh. Yes, did you call from the same number?
अच्छा। हां, same number से किया था क्या आप?
agent
15.1s
I called on this very number as far as I remember, man.
इसी नंबर पे किया था जहां तक मुझे याद है यार।
customer
17.2s
I don't know, man, I didn't have it. But what is your inquiry about?
पता नहीं यार मेरे पास तो नहीं था। पर आपका inquiry क्या है मतलब?
customer
19.8s
My inquiry is, I need roughly around 50 tons of 2 mm HR sheet per month.
मेरा inquiry है, मेरा ना महीने का मोटा-मोटा 50 ton के आस पास मुझे 2 mm की sheet चाहिए होती है HR.
agent
23.7s
Yes, 2 mm 50 sheet. What do you do? Do you do trading, or some manufacturing, sir?
जी, 2 mm का 50 sheet. क्या करते हैं आप? Trading करते हैं, कुछ manufacturing करते हैं सर आप?
customer
26.4s
No, it's manufacturing, brother.
नहीं, manufacturing है भाई।
agent
28.0s
Okay okay, what do you make?
अच्छा अच्छा, क्या बनाते हैं आप?
customer
29.3s
Walkways.
agent
30.2s
Oh, walkways. The folding walkways, right, that one?
अच्छा, walkways. उसके folding की walkways होती है ना, वो?
customer
32.0s
Yes, for that. So prime material will work for you, right, JSW prime? Local won't work?
हां, उसके लिए। तो आपको prime material चलेगा ना, JSW prime? Local नहीं चलेगा?
agent
34.2s
Yes, JSW prime, what's the difference between JSW prime and the other one?
हां, JSW prime, JSW prime और दूसरे वाले में क्या फर्क है?
customer
36.5s
No, we mostly provide JSW's only, sir. In JSW prime, the other one has MS fail and all, but currently we are dealing in JSW only.
नहीं, JSW का ही हम लोग देते हैं सर maximum. JSW के prime में, दूसरा वाला में MS fail वगेरा होता है but हम लोग अभी current में JSW ही deal कर रहे हैं।
agent
40.8s
No, see, I basically work with JSW, Tata only right now.
नहीं, अब ये मेरे को देखो, JSW, Tata में ही काम करता हूं basically मैं अभी।
customer
43.2s
Yes, yes, yes, yes.
जी जी जी जी।
agent
44.3s
So, can you tell me what the rate is for today, for example?
तो आप मुझे बता दो क्या rate है आज का जैसे?
customer
46.1s
I'll tell you the rate. What will be the process, basically?
मैं आपको rate बता दे रहा हूं। क्या process रहेगा basically?
agent
48.4s
The process will be this, sir, basically, that you will give me an inquiry, okay, here on the system.
Process ये रहेगा सर basically कि जैसे कि आप मुझे inquiry देंगे, ठीक है, यहां पे system पे।
customer
51.2s
Hmm.
हम्म।
agent
51.8s
So, against that, whatever the rate quotation is, I will send you the quotation on mail, I will give it on mail.
तो इसके अगेंस्ट में आपको जो भी rate quotation है, मैं आपको quotation mail पे करूंगा, mail पे दूंगा।
agent
55.1s
After that, what happens is, if you like the quotation, you will give me a confirmation on mail that okay sir, let's proceed with PI. Then I will send you a proforma, PI, after which you will make the payment. Within two days of payment, the material will reach you after you make the payment. 100% advance against PI.
उसके बाद क्या है कि फिर आपको मान लीजिए quotation अगर पसंद आया तो आप मुझे mail पे confirmation देंगे कि okay sir, let's proceed with PI. तो फिर मैं आपको proforma भेजूंगा, PI, उसके बाद आप payment करेंगे। Payment के दो दिन के अंदर material आपके पास पहुंच जाएगा payment करने के बाद। 100% advance against PI.
customer
64.5s
Okay, that's not an issue for me.
ठीक है, वो वो कोई issue नहीं है मेरे को।
customer
66.7s
Yes, yes. There's no issue with advance, but the thing is that the material should arrive on time.
जी जी। Advance की तो कोई issue नहीं है but ये है कि material पहुंच जाए time से।
agent
69.8s
The material, sir, will go with MTC. MTC will also go along with it, JSW Make Prime, everything will be written.
Material सर जाएगा with MTC के साथ। साथ में MTC भी जाएगा, JSW Make Prime सब कुछ लिखा हुआ रहेगा।
agent
73.6s
And let's say you have a doubt, okay? That hey, I have a doubt whether it's JSW's or not. Then I will give you the bank details and all, you can get it checked anywhere, whether it's correct or not, JSW's, did you understand?
और मान लेते हैं कोई आपको doubt आता है, ठीक है? कि भाई मुझे doubt लग रहा है है कि नहीं JSW का। तो मैं आपको bank detail वगेरा सब दूंगा, एक बार आप check करा लीजिएगा कहीं भी, सही है कि नहीं JSW का, समझे कि नहीं आप?
customer
79.8s
Understood. And what's it called, in this, if I ever have to meet you?
समझ गया। और क्या नाम है, इसमें इसमें अगर ये कभी आपसे मिलना हो?
agent
82.8s
I sit at the Mumbai head office, sir. My office, my team sits in Ghaziabad. I sit in Mumbai, I look after pan-India.
मैं तो सर Mumbai head office बैठता हूं। मेरा office, मेरा team Ghaziabad बैठती है। मैं तो Mumbai बैठता हूं, मैं pan-India देखता हूं।
customer
87.0s
Oh, you look after pan-India, okay. Alright.
अच्छा, pan-India देखते हो, okay. ठीक है।
customer
89.3s
And will you guide me on the rate now on the call?
और rate का कुछ guide करेंगे अभी आप call पे?
agent
91.0s
For the rate, I have a coil right now, we have a 2 mm coil, okay, in Ghaziabad.
Rate मेरे पास अभी एक मेरे पास coil है, 2 mm का हमारे पास coil, ठीक है, Ghaziabad में।
customer
94.1s
Yes.
जी।
agent
94.7s
I am giving you the rate and all, giving the best rate, okay? 40 tons will work for you, right?
मैं आपको rate वगेरा दे रहा हूं, best rate दे रहा हूं, ठीक है? 40 ton चलेगा ना आपको?
customer
97.1s
Yes, 40 tons will work.
हां, चल जाएगा 40 ton.
agent
98.3s
I'll give you the rate for JSW prime material now, okay? Sir, the market is increasing right now, okay?
मैं आपको अभी rate देता हूं JSW prime material का, ठीक है ना? अभी सर market increase कर रहा है, ठीक है?
agent
101.4s
So the sooner you close, the better. It's going to increase by one and a half rupees this month.
तो जितना जल्दी close कर लेंगे उतना better है। इस month में डेढ़ रुपए बढ़ने वाला है।
customer
104.1s
Okay. So give me a rough idea on the call now, what's the current rate? Then I'll talk further as well.
अच्छा। तो मोटा सा idea अभी दे दो call पे क्या चल रहा है rate? फिर मैं बात कर लेता हूं आगे भी।
agent
107.4s
60... 2 mm will go for 64, sir, up to 64. For 2 mm.
60... 2 mm का 64 जाएगा सर, 64 तक। 2 mm का।
customer
110.6s
Up to 64 for JSW prime material. So tell me one thing, I'm buying directly from JSW and still getting the same rate, and I'm buying from the market and still getting the same rate. So shouldn't there be a difference between the two?
64 तक JSW prime material. तो एक चीज बताओ, मैं direct direct JSW से ले रहा हूं तब भी वही rate पड़ रहा है और market से ले रहा हूं तब भी वही rate पड़ रहा है। तो दोनों में फर्क नहीं होना चाहिए?
agent
115.7s
No, the difference is this, basically what happens sir is that my distributors like these, okay?
नहीं, फर्क ये होता है, basically क्या होता है सर कि जो मेरे ये ऐसे distributor होते हैं, ठीक है?
customer
118.0s
Hmm.
हम्म।
agent
118.6s
Those who take 5000 tons, 4000 tons from me per month, okay? Like yours, Ganesh, or Pannalal. So they all say that sir, if you give it to that distributor, to the local customer, at my rate, then you are spoiling my market, okay? What we do is, we onboard them onto the system, and from the second transaction, we give them a benefit. If we give it from the first transaction, the customer will say you are spoiling my market. Did you understand my point?
जो मेरे से month के लेते हैं 5000 ton, 4000 ton लेते हैं, ठीक है? जैसे आपका हो गया, Ganesh हो गया, चाहे Pannalal हो गया। तो वो सब बोलते हैं कि सर अगर आप मेरे rate पे अगर आप distributor उसको दोगे, local customer को, तो फिर मेरा market खराब कर रहे हो, ठीक है? हम लोग क्या करते हैं, हम लोग second transaction से उसको एक बार onboard कर लेते हैं system में, उसको हम लोग second transaction से benefit दिलाते हैं। पहला transaction से देंगे तो बोलेगा customer आप मेरा खराब कर रहे हो। समझे मेरी बात को आप?
customer
127.1s
Okay.
अच्छा।
agent
127.8s
Sir, don't do that. The distributor, my own distributor who is in Ghaziabad.
सर ऐसा मत करो। जो जो मेरा distributor जो खुद का मेरा distributor Ghaziabad में है।
customer
129.8s
Hmm hmm.
हम्म हम्म।
agent
130.6s
He says that sir, if you give so much benefit, how will I survive in the market?
वो बोलता है कि सर इतना benefit दोगे तो मैं market में कैसे रह पाऊंगा?
customer
132.4s
Hmm hmm.
हम्म हम्म।
agent
133.2s
So what we did is, when we onboard a customer on the first transaction, we won't give that much benefit in onboarding, but in the second transaction, I will give you one or two rupees lower as compared to the market. We can't give more, but we will give one or two rupees less. That too, continuously from the second transaction. We can't give it from the first transaction because the customer says it's a new customer, this is my customer, you are spoiling my market. Understood or not?
तो हम लोगों ने क्या किया, first transaction पे onboard करेंगे जब customer को, onboard में हम उतना benefit नहीं देंगे, लेकिन जो second transaction होगा, उसमें आपको एक रुपए, दो रुपए down ही दूंगा as compared to market. ज्यादा तो नहीं दे पाएंगे, एक रुपए, दो रुपए तो कम देंगे। वो भी second transaction से लगातार। First transaction से नहीं दे पाएंगे because customer बोलता है कि new customer है, ये मेरा customer है, आप मेरा market खराब कर रहे हो। समझे कि नहीं?
customer
143.1s
Okay.
अच्छा।
agent
143.8s
So from the second transaction, I will definitely give you a benefit...
तो मैं उसको second transaction से आपको definitely benefit...
customer
145.1s
Basically, only two, only a two-rupee benefit will be available later, say from the second transaction?
Basically सिर्फ दो, सिर्फ दो रुपए ही benefit छूटेगा आगे, मान लो second transaction से?
agent
147.6s
Yes, yes, up to two rupees and whatever cashback is possible. There isn't much benefit, sir. I will give two rupees lower, sir, that's it. I won't be able to give more benefit than that.
हां हां, दो रुपए तक और जो भी cashback हो पाएगा। ज्यादा benefit नहीं रहता सर। दो रुपए सर मैं down दूंगा बस। उससे ज्यादा benefit नहीं दे पाऊंगा।
customer
151.2s
Hmm.
हम्म।
agent
152.0s
Okay, send the quotation on mail once, I'll take a look.
ठीक है, एक बार आप quotation डालिए mail पे, देख लेता हूं।
customer
154.0s
I am sending the quotation. As it is, only one coil is available, sir, that too for 66, I'll give that rate too. I don't have other coils available. The market is increasing a lot.
मैं quotation डाल दे रहा हूं। एक बार जैसा हो, coil एक ही coil available है सर, वो भी 66 में वो भी rate दे दूंगा। बाकी coil भी available नहीं है मेरे पास। Market बहुत increase कर रहा है।
customer
158.8s
So whatever it is, you let me know, okay?
तो जैसा हो आप मुझे बता दीजिएगा, ठीक है?
agent
160.2s
Get the quotation mailed to me once.
एक बार मुझे mail करवाओ quotation।
customer
161.4s
And where do you need the delivery and all?
और delivery वगेरा कहां पे चाहिए आपको?
agent
163.1s
Delivery will be in Gurgaon.
Delivery Gurgaon में रहेगी।
customer
164.7s
Okay, okay, so you need it at the same address as the GST, right?
अच्छा अच्छा, मतलब आपको जो GST उसी address पे चाहिए ना?
agent
166.7s
No, my GST is of Delhi.
नहीं, GST है Delhi का मेरा।
customer
168.2s
Okay, okay, you need it in Gurgaon. So you WhatsApp me, I am WhatsApping you, you give me the delivery address on WhatsApp. I am mailing you the delivered rate, okay?
अच्छा अच्छा, Gurgaon आपको चाहिए। तो आप मुझे WhatsApp, आपको मैं WhatsApp कर दे रहा हूं, आप मुझे WhatsApp पे delivery address दे दीजिए। मैं आपको delivered rate mail कर दे रहा हूं, ठीक है?
agent
172.6s
Okay. Okay.
ठीक है। ठीक है।
customer
173.7s
Okay okay sir, alright.
Okay okay sir, ठीक है।
agent
174.8s
Okay.