Call 21112178972171671 2026-09-18 · Aditya Pandey · 0:49
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| MSME_IS_India_ProductOpps_PROG_261225 | Interested | full conversation 14 turns, clean transcript (7% inaudible) | English | 14 | customer_led (campaign_name:medium) |
Audio: clear: A brief utterance from the customer around 19.5s is very faint and inaudible.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.61
confidence high · +10/−2
from 12 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Revalidate every field
The call ended before the agent could revalidate any of the customer's requirement details.
How ankit mistry did it on a
10.0/10 call —
you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.
−2.0 pts
Opener acknowledges platform submission
The agent did not acknowledge that the customer had submitted a requirement on the platform, which is the required opener for this call type.
How ankit mistry did it on a
10.0/10 call —
Shubham bhai, I believe you recently registered your business, which is Ridham Exim, on our Jindal's digital portal, right?
−2.0 pts
Discovery (5 Qs, woven naturally)
The call ended before any discovery questions could be asked.
How ankit mistry did it on a
10.0/10 call —
And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?
did well
No unnecessary re-pitching
Sir, this is Aditya Pandey from JSW One. Am I audible?
Summary
The agent introduced himself, but the customer immediately stated they were driving and unable to talk. The customer asked the agent to send a message and said they would call back. The agent agreed, and the call ended without any details being discussed.
Coaching
When a customer says they are busy or driving, immediately propose a specific time to call them back instead of just agreeing to send a message.
Missed:
CL1 Opener acknowledges platform submission CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally) CL4 Closure with price & timeline
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | fail | – | 0.0 | Sir, this is Aditya Pandey from JSW One. Am I audible? The agent did not acknowledge that the customer had submitted a requirement on the platform, which is the required opener for this call type. |
| CL2 Revalidate every field | 3 | fail | 0 | 0.0 |
The call ended before the agent could revalidate any of the customer's requirement details. |
| CL3 Discovery (5 Qs, woven naturally) | 2 | fail | 0 | 0.0 |
The call ended before any discovery questions could be asked. |
| CL4 Closure with price & timeline | 2 | fail | – | 0.0 |
The call ended before any price, timeline, or stock information could be discussed. |
| CL5 No unnecessary re-pitching | 1 | pass | – | 1.0 | Sir, this is Aditya Pandey from JSW One. Am I audible? The agent did not unnecessarily re-pitch the company or its products; the call was too short for this to occur. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.514 | 11.2s | 10.6s | 27.2s | 3.5s | 230.4 | 0 | 7 | 7 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.9s
Hello?
agent
1.7s
Hello?
customer
2.6s
Yes, Star Fresh 18?
हां, Star Fresh 18?
agent
4.6s
Yes.
agent
5.4s
Uh sir, good afternoon. This is Aditya from JSW One.
customer
8.6s
Sorry?
agent
9.9s
Sir, this is Aditya Pandey from JSW One. Am I audible?
customer
12.9s
Okay, okay, okay. Uh can you just leave a message? I will call you back. I am driving right now.
agent
18.0s
Oh, sorry sir. Got it.
customer
19.5s
[inaudible]
agent
20.2s
I will send you my message. I will send you my message.
customer
22.5s
Thank you, sir. I'll call you.
agent
24.3s
Okay, sir. Okay.
customer
25.5s
Okay.