Call 21112178875942431 2026-09-07 · sudeeps · 3:03
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| MSME_IS_India_ProductOpps_PROG_261225 | General Enquiry | full conversation 54 turns, clean transcript (0% inaudible) | Hindi | 54 | customer_led (campaign_name:medium) |
Audio: clear: Some background noise is present on the customer's side, but it does not significantly impact transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
4.5/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
segment: trader
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.09
confidence high · +2/−3
from 5 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Discovery (5 Qs, woven naturally)
Agent only asked about currently used brands but failed to ask about end application, monthly volume, or other key discovery questions.
How ankit mistry did it on a
10.0/10 call —
And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?
−2.0 pts
Closure with price & timeline
The call ended after the payment terms objection; no price was quoted, no timeline for a quote was given, and no closure was attempted.
How ankit mistry did it on a
10.0/10 call —
0.7 would be something around 74. 74.5. In which my cutting, loading, and with pallet packaging, my pricing is included.
−1.5 pts
Revalidate every field
Agent successfully revalidated product, grade, sizes, quantity, and location, but missed asking about the required delivery timeline.
How ankit mistry did it on a
10.0/10 call —
you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.
objection
The customer raised 1 objection
you did not answer:
price
Then don't send it to me, sir. Our work, sir, is done on credit.
did well
Opener acknowledges platform submission
Actually I can see that you have recently created an inquiry in the system.
No unnecessary re-pitching
TMT. Okay. और क्या sizes है? Primary में देख रहे हो कि secondary भी चलेगा आपको?
Summary
The customer, likely a trader, inquired about 26 MT of secondary TMT for delivery in Bengaluru. The agent successfully validated most of the requirement details from the incomplete platform inquiry. However, the conversation ended abruptly when the agent stated the 100% advance payment policy, which the customer rejected as they operate on credit. The agent did not attempt to handle this objection.
Coaching
When the customer objects to advance payment, instead of ending the call, use the 'credit after two transactions' policy or reinforce other value props like quality/delivery speed to try and save the deal.
Missed:
CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally) CL4 Closure with price & timeline
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | pass | – | 2.0 | Actually I can see that you have recently created an inquiry in the system. The agent correctly acknowledged the customer's action on the platform instead of starting from scratch. |
| CL2 Revalidate every field | 3 | partial | 4 | 1.5 | TMT. Okay. और क्या sizes है? ... 8 mm, 10 mm, 12 mm, 16 mm. Okay. 8 mm कितना चाहिए आपको? ... और ये Fe 550D grade में ही चाहिए ना? ... और delivery कहां पे रहेगी इसकी? Agent successfully revalidated product, grade, sizes, quantity, and location, but missed asking about the required delivery timeline. |
| CL3 Discovery (5 Qs, woven naturally) | 2 | fail | 1 | 0.0 | Is any specific make approved for you in secondary? Agent only asked about currently used brands but failed to ask about end application, monthly volume, or other key discovery questions. |
| CL4 Closure with price & timeline | 2 | fail | – | 0.0 |
The call ended after the payment terms objection; no price was quoted, no timeline for a quote was given, and no closure was attempted. |
| CL5 No unnecessary re-pitching | 1 | pass | – | 1.0 | TMT. Okay. और क्या sizes है? Primary में देख रहे हो कि secondary भी चलेगा आपको? The agent stuck to the customer's required product (TMT) and did not waste time pitching irrelevant items from the portfolio. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| price | mishandled | Then don't send it to me, sir. Our work, sir, is done on credit. |
Okay, I understand. No problem. Sir, it's the company's SOP. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.673 | 54.3s | 26.4s | 102.3s | 4.5s | 341.4 | 0 | 28 | 26 | 22 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
agent
5.0s
Hello, Mr. Sunil from Skyworld Buildware?
customer
7.7s
Yes.
हां जी।
agent
8.3s
Yes Sunil ji, very good morning, this is Sudeep speaking from JSW One, from the Mumbai head office.
हां सुनील जी, very good morning, सुदीप बोल रहा हूं JSW One से, मुंबई हेड ऑफिस से।
customer
11.7s
From where?
कहां से?
agent
12.3s
I'm calling from JSW One MSME, sir, Mumbai head office.
JSW One MSME से बोल रहा हूं सर, मुंबई हेड ऑफिस।
customer
14.9s
Yes, tell me.
हां, बोलिए।
agent
15.6s
Your company was registered on our portal, sir. This was a follow-up call regarding your steel procurement. Actually, I can see that you have recently created an inquiry in the system.
ये आपका कंपनी रजिस्टर हुआ था सर पोर्टल पर हमारे। आपके steel procurement को लेके follow-up call था। Actually I can see कि आपने recently एक inquiry बनाई है अभी सिस्टम में।
customer
20.3s
Hmm.
हम्म।
agent
20.5s
Can you tell me which material you need?
आप बता सकते हैं आपको कौनसा material चाहिए?
customer
22.1s
We, sir, will get it from Jalna, ours is in Karnataka, sir.
हमें सर, जालना से करवाएंगे, हमारा कर्नाटक में है सर।
agent
24.8s
Which material is this, sir?
कौनसा material है सर ये?
customer
26.2s
TMT, any will do, sir.
TMT कोई भी चलेगा सर।
agent
27.8s
TMT. Okay. And what are the sizes? Are you looking for primary or will secondary also work for you?
TMT. Okay. और क्या sizes है? Primary में देख रहे हो कि secondary भी चलेगा आपको?
customer
31.2s
In secondary.
Secondary में।
agent
32.0s
You need secondary. Okay. Is any specific make approved for you?
Secondary चाहिए। Okay. Any specific make आपका approved है?
customer
34.1s
Hmm.
हम्म।
agent
35.5s
What, sir?
क्या सर?
agent
36.0s
Is any specific make approved for you in secondary?
कोई specific make approved है आपका secondary में?
customer
38.2s
What is it?
क्या है?
agent
39.0s
Sunil ji, I am sending you a 'hi' on WhatsApp. In the inquiry that you have created, I cannot see your volume. I can't see the sizes either.
मैं ना सुनील जी आपको WhatsApp पे हाय लिख के भेज रहा हूं। आपने जो inquiry बनाई है ना, उसमें मुझे volume नहीं दिख रहा आपका। Sizes भी नहीं दिख रहे।
customer
43.7s
No no, that is there, what, whose proof are you talking about?
नहीं नहीं, वो तो है, क्या, किसका प्रूफ कह रहे मतलब?
agent
45.8s
The inquiry that you have created, okay, through our app, your size and volume are not visible in it. Can you tell me what sizes you require?
आपने जो inquiry बनाई है ना, ठीक है, हमारे app के through, उसमें आपका size और volume नहीं दिख रहा है। आप मुझे बता सकते हो आपकी sizes क्या required है?
customer
50.2s
The sizes, sir, are 8 mm, 10 mm, 12 mm, 16 mm.
Size सर है 8 mm, 10 mm, 12 mm, 16 mm.
agent
52.6s
8 mm, 10 mm, 12 mm, 16 mm. Okay. How much 8 mm do you need?
8 mm, 10 mm, 12 mm, 16 mm. Okay. 8 mm कितना चाहिए आपको?
customer
55.2s
I need 8 mm, sir, 6 tons.
8 mm चाहिए सर 6 ton.
agent
56.6s
6 tons. 10 mm?
6 ton. 10 mm?
customer
57.7s
10 mm, 8 tons.
10 mm 8 ton.
agent
58.8s
12 mm?
customer
59.7s
9 tons.
9 ton.
agent
60.4s
16 mm?
customer
61.3s
3 tons.
3 ton.
agent
62.1s
3 tons. Okay. And you need this in Fe 550D grade only, right?
3 ton. Okay. और ये Fe 550D grade में ही चाहिए ना?
customer
64.3s
Yes, 550D.
हां, 550D.
agent
65.2s
Fe 550D. And you are looking for a secondary make, correct?
Fe 550D. और secondary make आप देख रहे हो, बराबर?
customer
67.7s
Yes.
हां जी।
agent
68.3s
Okay. And where will the delivery be for this?
Okay. और delivery कहां पे रहेगी इसकी?
customer
69.9s
This, sir, in Bengaluru.
ये सर, Bengaluru में।
agent
71.2s
This address that you have entered, First Floor, Ruka Manna Building, Shop Number One, Bengaluru, correct?
ये आपने जो address डाला हुआ है, First Floor, Ruka Manna Building, Shop Number One, Bengaluru, बराबर?
customer
74.7s
This is our office, sir.
ये office है सर हमारा।
agent
75.9s
So where will the delivery be?
तो delivery कहां पे रहेगी?
customer
77.0s
In Peenya.
Peenya में।
agent
78.0s
What, sorry?
क्या, sorry?
customer
78.8s
Peenya, Peenya, Bengaluru, Peenya.
agent
80.3s
You, sir, I am sending you a 'hi' on WhatsApp, okay? And send me your complete delivery address, sir.
आप, सर, मैं आपको ना हाय लिख के भेज रहा हूं WhatsApp पे, okay? और मुझे आपका delivery address पूरा भेजिए, सर।
customer
84.2s
Now, how will the payment terms and all be in this?
अभी इसमें कैसा रहेगा payment terms और क्या?
agent
86.0s
Payment terms for the order will be 100% advance against PI.
Payment terms तो order के लिए रहेगा 100% advance against PI.
customer
89.2s
Then don't send it to me, sir. Our work, sir, is done on credit.
तो मुझे मत भेजना सर, हमारा सर credit में काम होता है।
agent
91.2s
Your work is done on credit?
आपका credit में काम होता है?
customer
92.3s
Hmm.
हम्म।
agent
93.1s
It won't be possible on advance?
Advance पे नहीं हो पाएगा?
customer
94.3s
No, sir.
नहीं सर।
agent
95.2s
Okay.
ठीक है।
customer
95.6s
If we are getting it on credit, then why do it in cash?
मिल रहा है credit में तो cash में क्यों करें?
agent
97.6s
Okay, I understand. No problem. Sir, it's the company's SOP.
ठीक है, समझ गया। कोई बात नहीं। सर, कंपनी का SOP है।