Call 21112178894509261 2026-09-09 · soumya · 1:50
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| MSME_IS_India_ProductOpps_PROG_261225 | Interested | full conversation 26 turns, clean transcript (0% inaudible) | Hindi | 26 | customer_led (campaign_name:medium) |
Audio: clear: Some background chatter is audible on the agent's side, but it does not significantly impact transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
6.0/10
short or unclear
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
MOQ: None MT None
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.71
confidence high · +6/−0
from 11 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Revalidate every field
Agent only confirmed the product type and revised quantity, but failed to revalidate the dimensions, delivery location, or timeline.
How ankit mistry did it on a
10.0/10 call —
you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.
−1.0 pts
Discovery (5 Qs, woven naturally)
Agent successfully discovered the end application and total requirement, but missed asking about monthly consumption or payment terms.
How ankit mistry did it on a
10.0/10 call —
And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?
did well
Opener acknowledges platform submission
Sir, I am calling you from the JSW One platform. For Dev Electricals, had you placed an inquiry on our platform?
Closure with price & timeline
श्योर सर, मैं आपसे प्राइस डिसकस करती हूं। मैं WhatsApp कर दूंगी आपको। इसका जो प्राइस होगा आपको बता दूंगी।
Summary
The customer, a manufacturer of cable tray supports, inquired about 500kg of steel angle. The agent correctly identified this was below the 10 MT minimum order quantity (MOQ). After discovering the total project requirement was 2 MT, the agent agreed to send a price via WhatsApp for the revised quantity, leaving the next step with the customer.
Coaching
When a customer's total requirement is below our MOQ, try to find an alternative solution like offering a standard size from the stockyard before simply stating the policy.
Missed:
CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally)
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | pass | – | 2.0 | Sir, I am calling you from the JSW One platform. For Dev Electricals, had you placed an inquiry on our platform? The agent correctly opened by referencing the customer's inquiry on the platform. |
| CL2 Revalidate every field | 3 | fail | 2 | 0.0 |
Agent only confirmed the product type and revised quantity, but failed to revalidate the dimensions, delivery location, or timeline. |
| CL3 Discovery (5 Qs, woven naturally) | 2 | partial | 3 | 1.0 | क्या बना रहे हैं आप? Agent successfully discovered the end application and total requirement, but missed asking about monthly consumption or payment terms. |
| CL4 Closure with price & timeline | 2 | pass | – | 2.0 | श्योर सर, मैं आपसे प्राइस डिसकस करती हूं। मैं WhatsApp कर दूंगी आपको। इसका जो प्राइस होगा आपको बता दूंगी। The agent committed to providing a price via WhatsApp, setting a clear next step. |
| CL5 No unnecessary re-pitching | 1 | pass | – | 1.0 | फिर आप मुझे रिवाइज्ड क्वांटिटी भेज देना, मैं फ्रेश इन्क्वायरी बना के आपको फाइनल प्राइस बता दूंगी। The agent remained focused on the customer's specific need and did not pitch any unnecessary products. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.609 | 31.9s | 20.5s | 57.6s | 7.6s | 317.9 | 0 | 13 | 13 | 7 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.4s
Hello?
हॅलो?
agent
2.4s
Hello?
हॅलो?
customer
3.5s
Hello.
हॅलो.
agent
4.1s
Sir, hello. Is this Devendra Singh ji speaking?
सर नमस्ते, देवेंद्र सिंह जी बोल रहे हैं?
customer
6.1s
Yes, speak.
हां जी, बोलिए।
agent
7.2s
Sir, I am calling you from the JSW One platform. For Dev Electricals, had you placed an inquiry on our platform?
सर मैं JSW One प्लॅटफॉर्म से कॉल कर रही हूं आपको। देव इलेक्ट्रिकल्स के लिए आपने हमारे प्लॅटफॉर्म पे कोई इन्क्वायरी डाला था?
customer
11.8s
Yes, yes, yes. I needed a structural steel from SAIL, an angle. 50 by 5.
हां जी, हां जी, हां जी। SAIL का एक स्ट्रक्चरल स्टील चाहिए था, एंगल। 50 by 5 का।
agent
15.2s
You need an angle.
एंगल चाहिए।
customer
16.6s
500 kg. That inquiry was placed.
500 kg. उसका इन्क्वायरी डाला हुआ।
agent
18.3s
Sir, there is an MOQ issue here. There will be a problem in supplying 500 kg. So if there is an inquiry for at least 10 tons, then we will be able to supply, sir.
सर MOQ का इशू है यहां पे। 500 kg सप्लाई करने में दिक्कत होगी। तो एटलीस्ट 10 टन का इन्क्वायरी होगा तो सप्लाई कर पाएंगे सर हम लोग।
customer
24.1s
Okay, okay. Actually, I wasn't getting a SAIL bar, and they have preferred the SAIL make.
अच्छा अच्छा। एक्चुअली मुझे बार SAIL का मिल नहीं रहा था और SAIL मेक उन्होंने प्रेफर किया है।
agent
28.3s
Yes, I understood. But that's the thing, sir, it's a quantity issue. What is your total requirement, sir? What are you making?
हां, समझ गई। बट वही है सर, क्वांटिटी का इशू है। टोटल रिक्वायरमेंट कितना है सर आपका? क्या बना रहे हैं आप?
customer
32.6s
Actually, we are making angle supports, for cable trays.
एक्चुअली हम लोग एंगल सपोर्ट बना रहे हैं, केबल ट्रे के लिए।
agent
35.2s
Oh, okay.
ओह, अच्छा।
customer
37.6s
We have a project in Sanand, for that.
एक प्रोजेक्ट है हमारा सानंद में, उसके लिए।
agent
39.9s
Is this the only total quantity?
बस इतना ही क्वांटिटी है टोटल?
customer
41.7s
The total quantity is around 2 tons only.
टोटल क्वांटिटी 2 टन जैसा ही है।
agent
44.0s
It's 2 tons. Sir, then take the 2 tons together, do the procurement all at once.
2 टन है। सर 2 टन का फिर आप साथ में ले लीजिए, प्रोक्योरमेंट कर लीजिए एक ही साथ।
customer
47.9s
If you give a quotation once, then something can happen, right?
एक बार कोटेशन देंगे तो कुछ हो सकता है ना?
agent
49.8s
Sure sir, I will discuss the price with you. I will WhatsApp it to you. I will tell you whatever its price will be. Okay? Then you send me the revised quantity, I will create a fresh inquiry and tell you the final price.
श्योर सर, मैं आपसे प्राइस डिसकस करती हूं। मैं WhatsApp कर दूंगी आपको। इसका जो प्राइस होगा आपको बता दूंगी। ठीक है? फिर आप मुझे रिवाइज्ड क्वांटिटी भेज देना, मैं फ्रेश इन्क्वायरी बना के आपको फाइनल प्राइस बता दूंगी।
customer
57.6s
Okay, okay.
ओके, ओके।
agent
58.8s
Yes sir.
जी सर।
customer
60.1s
Okay, please share the price.
ठीक है, शेयर करिए ना प्राइस।
agent
61.5s
Done sir. I will WhatsApp you.
डन सर। मैं WhatsApp करती हूं आपको।
customer
63.2s
Okay.
ओके।
agent
64.8s
Thank you.
थैंक यू।