21112178894465572 · Call

Call 21112178894465572 2026-09-09 · sudeeps · 3:45

Campaign	Disposition	Could we hear it?	Language	Turns	Pitch type
MSME_IS_India_ProductOpps_PROG_261225	General Enquiry	full conversation 55 turns, clean transcript (0% inaudible)	Hindi	55	customer_led (campaign_name:medium)

Audio: clear: There is some minor background noise on the agent's side, but it does not affect transcription.

The four signals separate columns, separate owners

1 · Pitch adherence

the REP

8.0/10

full conversation

USP relevance: matched

2 · Customer quality

the LEAD we handed over

0 /4 flags

clean lead

3 · Supply

none

4 · Sentiment

the CUSTOMER

+0.18

confidence high · +16/−8 from 16 hits
0.6*lexical + 0.4*prior

What to do differently next time biggest points lost first · the quotes are from real calls

−2.0 pts Discovery (5 Qs, woven naturally) Agent only asked about the end application, missing all other discovery questions like monthly volume, current brands, or payment preferences.

How ankit mistry did it on a 10.0/10 call —

And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?

did well

Opener acknowledges platform submission

Yes sir, you had actually registered on our portal, and a requirement has also come from your end.

Revalidate every field

And when are you planning to take the material? ... What will be the quantity for 8 mm? ... Where will your delivery address be?

Summary

The customer inquired about TMT bars and cement for a commercial construction project in Wardha, Maharashtra. The agent gathered specific requirements for 13.5 MT of TMT across four sizes, confirmed the delivery location, and set the expectation for a separate team to handle the cement inquiry. The agent committed to sending a quotation for the steel within one hour.

Coaching

You did well to confirm the project details, but missed key discovery questions about their current suppliers and monthly usage, which are crucial for competitive positioning.

Missed: CL3 Discovery (5 Qs, woven naturally)

Module 1 — step by step every result carries its evidence quote

Step	Wt	Result	Qs	Earned	Evidence from the transcript
CL1 Opener acknowledges platform submission	2	pass	–	2.0	Yes sir, you had actually registered on our portal, and a requirement has also come from your end. Agent correctly referenced the customer's action on the JSW One portal at the start of the call.
CL2 Revalidate every field	3	full	5	3.0	And when are you planning to take the material? ... What will be the quantity for 8 mm? ... Where will your delivery address be? Agent successfully revalidated all five key fields: product, sizes (thickness), quantity, location, and timeline.
CL3 Discovery (5 Qs, woven naturally)	2	fail	1	0.0	And is this your own project, to construct a building? Agent only asked about the end application, missing all other discovery questions like monthly volume, current brands, or payment preferences.
CL4 Closure with price & timeline	2	pass	–	2.0	Just give me about an hour's time. You will receive an official mail with the quotation on your mail ID. Although no price was given, the agent committed to a clear timeline for sending the quotation.
CL5 No unnecessary re-pitching	1	pass	–	1.0	See, sir, to be specific, I look after the steel segment. For cement, we have another team. Agent correctly focused only on the customer's stated need (steel/TMT) and did not pitch irrelevant products.

Conversation mechanics measured from turn timings, not judged by the LLM

Talk ratio	Agent talk	Customer talk	Dead air	Longest monologue	WPM	Interrupts	Agent turns	Cust turns	Q marks
0.711	80.2s	32.6s	112.2s	8.1s	341.9	0	29	26	26

Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)

customer

4.9s

Hello.

agent

5.8s

Hello, uh Mr. Asad Ali Khan from Tech Character?

customer

8.5s

Yes.

हां जी।

agent

9.2s

Uh Mr. Khan, very good afternoon. This is Sudeep speaking from JSW One MSME, Jignesh ji.

Uh Mr. Khan, very good afternoon. Sudeep bol raha hoon JSW One MSME se, Jignesh ji.

customer

12.3s

Yes.

हां जी।

agent

12.9s

Yes sir, you had actually registered on our portal, and a requirement has also come from your end. So I just wanted to understand, was your requirement for cement, sir?

हां सर, ये आपका actually सर हमारे पोर्टल पर रजिस्ट्रेशन किया था ना, आपके एंड से रिक्वायरमेंट भी आई है। So I just wanted to understand ये cement में रिक्वायरमेंट थी सर आपको?

customer

19.2s

Cement and steel.

agent

20.8s

What did you need in steel?

Steel में क्या चाहिए था?

customer

21.9s

In steel, we need steel bars, as we have to construct our building.

Steel में steel bar चाहिए हमारे को जैसे बिल्डिंग बनानी है हमारी।

agent

24.6s

Steel bar as in, are you saying TMT rods?

Steel bar as in TMT rods बोल रहे हो आप?

customer

26.4s

8 mm, 12 mm, 10 mm, 16 mm. We need these four sizes.

8 mm, 12 mm, 10 mm, 16 mm. ये चारों साइज के चाहिए।

agent

29.8s

Okay. And is this your own project, to construct a building?

अच्छा। और ये खुद का आपका प्रोजेक्ट है क्या बिल्डिंग बनाने का?

customer

32.3s

Yes, yes.

हां जी, हां जी।

agent

33.3s

Okay. You're talking about a residential building, right?

अच्छा। Residential building बोल रहे हो ना आप?

customer

35.2s

Yes. It's commercial.

हां जी। Commercial है।

agent

36.6s

Yes, okay, not an issue. Residential, commercial. And when are you planning to take the material?

हां ठीक है, not an issue. Residential, commercial. और कब प्लान कर रहे हो लेने का मटेरियल?

customer

40.2s

In this, I mean, I have to take it in the coming week.

इसी मतलब coming week में लेना है मुझे।

agent

42.2s

By the 22nd-23rd?

22-23 तक?

customer

43.1s

I have to take it by the 22nd-23rd.

22-23 तारीख तक लेना है आपको।

agent

45.1s

Yes.

हां जी।

agent

45.8s

Okay. So right now you just needed this related to pricing, you just needed a quotation, right?

अच्छा। तो अभी आपको सिर्फ प्राइसिंग रिलेटेड ये चाहिए था, quotation चाहिए था बस, बराबर?

customer

48.6s

We need a quotation for what our rates are for this.

Quotation चाहिए हमारे को कि क्या रेट्स जो है हमारे इसके।

agent

50.9s

See, sir, to be specific, I look after the steel segment. For cement, we have another team. So there is a Soma ma'am, she will connect with you. For the rest, you can tell me about the steel. So you said you need 8 mm, 10 mm, and what else was there?

देखो मैं ना सर, to be specific, मैं steel सेगमेंट देखता हूं। Cement के लिए हमारी दूसरी टीम है। तो Soma ma'am करके है, वो आपको कनेक्ट करेंगी। बाकी steel का आप मुझे बता सकते हो। तो आपने बताया आपको 8 mm, 10 mm और क्या था?

customer

59.2s

12 and 16.

agent

60.1s

Okay. What will be the quantity for 8 mm? I mean, for all of them, approximately.

Okay. Quantity कितना रहेगा 8 mm का? मतलब सबका, approximately.

customer

62.4s

Around three and a half tons is 8 mm.

साढ़े तीन टन के आस पास 8 mm है।

agent

64.5s

Three and a half tons, okay. 10 mm?

साढ़े तीन टन, okay. 10 mm?

customer

65.9s

10 mm, four-four tons.

10 mm चार-चार टन।

agent

67.3s

12 mm?

customer

68.1s

12 mm, three tons.

12 mm तीन टन।

agent

69.4s

Three tons, okay. 16?

तीन टन, okay. 16?

customer

70.2s

16 mm also, three tons of that is also needed.

16 mm भी तीन टन वो भी चाहिए।

agent

72.1s

Three tons of that is needed. Where will your delivery address be?

तीन टन वही चाहिए। Delivery address कहां पे रहेगा आपका?

customer

74.1s

Whatever is written, our pin code is 442001.

जो भी जो लिखा है ना हमने पिन कोड है 442001.

agent

76.9s

But here, I feel so, you have written Maharashtra, Wardha. Yes, Maharashtra.

But आपने यहां पे I feel so Maharashtra लिखा हुआ है, Wardha. हां जी, Maharashtra.

agent

79.4s

Okay, you need it in Maharashtra itself? In Wardha?

अच्छा, Maharashtra में ही चाहिए क्या? Wardha में?

customer

81.1s

Yes, yes, yes, yes.

जी, जी, जी, जी।

agent

82.4s

Okay. I will get your project details, right? Because we don't give material to traders and suppliers, we only give TMT rods to end users.

ठीक है। आपकी प्रोजेक्ट डिटेल्स मिल जाएंगी ना? क्योंकि हम ट्रेडर्स और सप्लायर्स को मटेरियल नहीं देते, हम सिर्फ एंड यूजर्स को देते हैं TMT rods.

customer

86.4s

Yes, yes, we are the end user.

हां जी, हां जी, एंड यूजर ही हैं हम।

agent

88.1s

Okay, not an issue. I will give you an update on this. Grade, any specific grade? JSW Neo Steel 550D will find, will be fine?

Okay, not an issue. मैं आपको अपडेट दे दूंगा इसका। Grade, any specific grade? JSW Neo Steel 550D will find, will be fine?

customer

91.6s

Sorry?

agent

92.3s

I can get it done for you in JSW Neo Steel 550D grade in bend form. This is roughly around thirteen and a half tons. Will that work for you?

JSW Neo Steel 550D grade में मैं bend form में आपको करवा के दे सकता हूं। ये मोटा-मोटा कुछ साढ़े तेरह टन हो रहा है। चलेगा आपको?

customer

97.3s

Yes.

हां जी।

agent

98.1s

Okay.

agent

99.1s

Fine. Sir, for now, I have called you from the system's number. What I will do, I'll share my details with you on WhatsApp. Is this number of yours on WhatsApp?

Fine. मैं ना सर, आपको फिलहाल है ना सिस्टम के नंबर से फोन किया हुआ है। What I will do, I'll share my details to you on WhatsApp. ये नंबर आपका WhatsApp पे है?

customer

104.4s

Right, it's on WhatsApp.

Right, WhatsApp पे है।

agent

106.1s

Okay. So for now, I will give you the quotation. Your mail ID, one second. Uh, it is techcharacter@gmail.com, correct?

ठीक है। तो अभी फिलहाल तो मैं आपको quotation दे दूंगा। आपका mail ID, one second. Uh, it is techcharacter@gmail.com, correct?

customer

110.4s

Right, right, correct.

agent

111.6s

Okay, fine. Uh, payment terms for the first two transaction will be 100% advance against PI. So that is okay with you, correct?

customer

116.3s

Correct.

agent

117.3s

Fine. Not an issue. Just give me about an hour's time. You will receive an official mail with the quotation on your mail ID. Okay? And secondly, I will ask Soma, the cement team, she is from the cement team, she will connect with you in a while, okay?

Fine. Not an issue. मेरेको बस थोड़ा एक घंटे का टाइम दीजिए। आपके mail ID पे ऑफिशियल mail आ जाएगा with quotation. Okay? And secondly, I will ask Soma, the cement team, she is from cement team, she will connect with you in a while, okay?

customer

125.6s

Okay, okay.

agent

126.7s

Okay Mr. Asad. Thank you so much.

customer

128.1s

Thank you.

agent

129.3s

Yeah, bye.