21112178944791231 · Call

Call 21112178944791231 2026-09-15 · dhruv · 1:22

Campaign	Disposition	Could we hear it?	Language	Turns	Pitch type
MSME_IS_India_ProductOpps_PROG_261225	No_requirement	full conversation 22 turns, clean transcript (0% inaudible)	Hindi	22	customer_led (campaign_name:medium)

Audio: clear: No significant audio issues.

The four signals separate columns, separate owners

1 · Pitch adherence

the REP

3.0/10

no conversation

USP relevance: none

2 · Customer quality

the LEAD we handed over

1 /4 flags

segment: trader

3 · Supply

none

4 · Sentiment

the CUSTOMER

+0.20

confidence high · +4/−0 from 10 hits
0.6*lexical + 0.4*prior

What to do differently next time biggest points lost first · the quotes are from real calls

−3.0 pts Revalidate every field Agent only attempted to validate quantity and size, but missed delivery location and timeline.

How ankit mistry did it on a 10.0/10 call —

you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.

−2.0 pts Discovery (5 Qs, woven naturally) No discovery questions were asked to understand the customer's business, usage, or procurement habits.

How ankit mistry did it on a 10.0/10 call —

And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?

−2.0 pts Closure with price & timeline Agent committed to providing a price via WhatsApp but failed to state a specific timeline for the revert.

How ankit mistry did it on a 10.0/10 call —

0.7 would be something around 74. 74.5. In which my cutting, loading, and with pallet packaging, my pricing is included.

did well

Opener acknowledges platform submission

Uh sir, you had created an inquiry on our portal last night for data sheets.

No unnecessary re-pitching

I'll send you a 'hi' on WhatsApp. You give me your exact requirement. I will get the rates from the system and give them to you.

Summary

The customer, from Malik Traders, called to follow up on a portal inquiry for sheets, noting that prices were not visible. They require a mix of several thicknesses. The agent explained that prices depend on quantity and location, then moved the conversation to WhatsApp to get the exact requirement and provide a quote.

Coaching

You successfully opened the call, but immediately moved to WhatsApp without asking any discovery questions to understand the customer's business or full requirement.

Missed: CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally) CL4 Closure with price & timeline

Module 1 — step by step every result carries its evidence quote

Step	Wt	Result	Qs	Earned	Evidence from the transcript
CL1 Opener acknowledges platform submission	2	pass	–	2.0	Uh sir, you had created an inquiry on our portal last night for data sheets. Agent correctly referenced the customer's portal submission at the start of the call.
CL2 Revalidate every field	3	fail	2	0.0	how many total sheets do you need? Do you need fifteen sheets in sixteen fifteen hundred? Agent only attempted to validate quantity and size, but missed delivery location and timeline.
CL3 Discovery (5 Qs, woven naturally)	2	fail	0	0.0	No discovery questions were asked to understand the customer's business, usage, or procurement habits.
CL4 Closure with price & timeline	2	fail	–	0.0	Agent committed to providing a price via WhatsApp but failed to state a specific timeline for the revert.
CL5 No unnecessary re-pitching	1	pass	–	1.0	I'll send you a 'hi' on WhatsApp. You give me your exact requirement. I will get the rates from the system and give them to you. Agent did not unnecessarily re-pitch the product portfolio, correctly moving to the next step.

Conversation mechanics measured from turn timings, not judged by the LLM

Talk ratio	Agent talk	Customer talk	Dead air	Longest monologue	WPM	Interrupts	Agent turns	Cust turns	Q marks
0.718	30.0s	11.8s	40.2s	11.1s	248.0	0	13	9	4

Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)

customer

0.3s

Hello

हेलो

agent

1.0s

Hello

हेलो

agent

1.5s

Aadish?

आदिश?

customer

2.1s

Uh Malik Traders

अह मलिक ट्रेडर्स

agent

3.0s

Yes

जी

agent

3.6s

Uh I am calling from JSW One, JSW Steel Works.

अह JSW One से बात कर रहा हूं मैं, JSW Steel Works.

customer

6.1s

Yes, tell me.

जी बोलिए

agent

6.8s

Uh sir, you had created an inquiry on our portal last night for data sheets.

अह सर आपने एक inquiry बनाई थी हमारे portal पे कल रात को for data sheets.

agent

11.6s

I needed that same understanding, how many total sheets do you need? Do you need fifteen sheets in sixteen fifteen hundred?

मुझे थोड़ा वही understanding चाहिए था, आपको total कितनी sheets चाहिए? पंद्रह sheet चाहिए क्या सोलह पंद्रह सौ में?

customer

16.7s

No, I need it in a mix of eight, ten, twelve, sixteen, twenty, twenty-five, thirty-five.

नहीं, वो मुझे mix में चाहिए आठ, दस, बारह, सोलह, बीस, पच्चीस, पैंतीस.

agent

22.6s

Okay.

अच्छा

customer

23.8s

That rate, the rate was not showing up in it.

वो rate, rate उसमें आ नहीं रहे थे.

agent

25.5s

Sir, rates won't be available online. Rates completely depend on your quantity and on the location.

सर rates online नहीं आएंगे, rates completely आपकी quantity के ऊपर depend करता है और location के ऊपर.

agent

30.8s

So I'll do one thing, I'll send you a 'hi' on WhatsApp. You give me your exact requirement. On that basis, I will get the rates from the system and give them to you.

तो मैं एक काम करता हूं, मैं आपको WhatsApp पे hi डालता हूं। आप मुझे आपकी exact requirement दीजिए। मैं उसके basis पे आपको system से rates निकाल के देता हूं।

customer

37.2s

Okay, so where are you calling from?

अच्छा, तो आप कहां से बोल रहे हैं?

agent

39.0s

I am from Bombay.

मैं Bombay से।

customer

40.2s

Okay, from Bombay.

अच्छा Bombay से।

agent

40.8s

From BKC, JSW Steel.

BKC से, JSW Steel.

customer

42.5s

Okay.

ठीक है।

agent

43.1s

Right? I have sent you a 'hi' on WhatsApp. You check it and revert.

है ना? मैंने आपको WhatsApp पे hi डाला है। आप उसको check करके revert।

customer

46.5s

Okay.

ठीक है।

agent

47.3s

Thank you.