21112178947338331 · Call

Call 21112178947338331 2026-09-15 · Jeevan Jeejo · 6:48

Campaign	Disposition	Could we hear it?	Language	Turns	Pitch type
MSME_IS_India_ProductOpps_PROG_261225	Wrap up time exceeded :0	full conversation 71 turns, clean transcript (0% inaudible)	Hindi	71	customer_led (campaign_name:medium)

Audio: clear: The conversation is heavily code-mixed between Hindi and English.

The four signals separate columns, separate owners

1 · Pitch adherence

the REP

9.0/10

full conversation

USP relevance: none

2 · Customer quality

the LEAD we handed over

1 /4 flags

segment: trader

3 · Supply

spec_not_available

Customer requires 2000mm width HR sheet; agent states only 1250mm and 1500mm are typically available.

4 · Sentiment

the CUSTOMER

+0.24

confidence high · +19/−8 from 55 hits
0.6*lexical + 0.4*prior

What to do differently next time biggest points lost first · the quotes are from real calls

−1.0 pts Discovery (5 Qs, woven naturally) Agent asked about the customer's segment (trader) and current brands, but missed end-use, monthly tonnage, and payment terms.

How ankit mistry did it on a 10.0/10 call —

And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?

did well

Opener acknowledges platform submission

Yes, I'm talking from JSW One platform. Wanted to check regarding your, you know, enquiry that you have put.

Revalidate every field

And what is the current tonnage that you're looking for?

Summary

The customer, a trader from Ahmedabad, enquired about a 32 MT, 5mm HR sheet with a 2000mm width. The agent validated the requirement but informed the customer that 2000mm width is not a standard size, offering 1500mm instead. After the customer mentioned a competitor has the 2000mm size, the agent agreed to check availability and revert with a price for both options. The call ended with the agent promising to send a quote.

Coaching

When the customer said the local dealer's price was 'very high', that was a perfect trigger to pitch our 'all-inclusive delivered price' USP, but no USPs were mentioned.

Missed: CL3 Discovery (5 Qs, woven naturally)

Module 1 — step by step every result carries its evidence quote

Step	Wt	Result	Qs	Earned	Evidence from the transcript
CL1 Opener acknowledges platform submission	2	pass	–	2.0	Yes, I'm talking from JSW One platform. Wanted to check regarding your, you know, enquiry that you have put. Agent correctly referenced the customer's platform submission at the start of the call.
CL2 Revalidate every field	3	full	5	3.0	And what is the current tonnage that you're looking for? Agent successfully validated all 5 required fields: product, dimensions, quantity, location, and timeline.
CL3 Discovery (5 Qs, woven naturally)	2	partial	2	1.0	Okay sir, tell me, what do you do? Are you a manufacturer or a trader? Agent asked about the customer's segment (trader) and current brands, but missed end-use, monthly tonnage, and payment terms.
CL4 Closure with price & timeline	2	pass	–	2.0	As soon as the pricing comes, I will immediately call and tell you. Agent did not have the price but clearly committed to a timeline for reverting with it.
CL5 No unnecessary re-pitching	1	pass	–	1.0	Just tell me if you are looking for HR or CR sheet or coil or TMT? Agent remained focused on the customer's specific enquiry and did not waste time re-pitching the entire product portfolio.

Objections supplementary — never inside the /10

Type	State	Customer said	Rep replied
why_call_used_app	handled	I had submitted it just for the price and then it's showing in the order. So like, I'm not understanding if it went as an order...	No sir, it's not like that... our inside sales team gets your details. And we call you and ask what your requirement is... and after taking all these details, we give you the pricing.

Conversation mechanics measured from turn timings, not judged by the LLM

Talk ratio	Agent talk	Customer talk	Dead air	Longest monologue	WPM	Interrupts	Agent turns	Cust turns	Q marks
0.576	116.9s	86.1s	205.0s	15.4s	297.2	0	36	35	16

Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)

agent

5.3s

Hello.

हॅलो

customer

6.1s

Hello.

हॅलो

agent

7.1s

Am I talking to Mr. Narendra Sinha Chauhan?

customer

9.1s

Yes sir.

agent

10.1s

Yes, I'm talking from JSW One platform. Wanted to check regarding your, you know, enquiry that you have put. So are you currently looking for any HR/CR sheet or coil?

जी, I'm talking from JSW One platform. Wanted to check regarding your, you know, enquiry that you have put. So are you currently looking for any HR/CR sheet or coil?

customer

17.0s

Yes sir, I was looking for it right now, but by mistake my order got confirmed in JSW, I couldn't understand what the scene was. So I was calling regarding that as well.

Yes sir, मैं अभी ढूंढ रहा था, बट गलती से मेरा JSW के अंदर वो ऑर्डर कंफर्म हो गया कि क्या सीन है वो समझ में नहीं आ रहा था। तो उसी रिगार्डिंग मैं कॉल कर रहा था वहां पे भी।

agent

23.5s

Okay, alright sir. No problem. Just tell me if you are looking for HR or CR sheet or coil or TMT?

अच्छा ठीक है सर। कोई बात नहीं। जरा यह बता दीजिए कि आप HR या CR शीट देख रहे या coil या TMT?

customer

28.0s

Uh no, I need a sheet. I needed an HR sheet. 4000 by 2000. Yes, HR sheet.

अ नहीं, शीट चाहिए मेरेको। HR शीट चाहिए थी। 4000 by 2000. Yes, HR sheet.

agent

31.8s

Okay. And thickness?

Okay. और thickness?

customer

33.2s

Uh, it's 5 mm.

Uh, 5 mm है।

agent

34.6s

5 mm thickness and the width will be 1250 or 1500?

5 mm thickness और width आएगा 1250 या 1500?

customer

37.3s

Uh, 2000 mm. 4000 by 2000 mm.

agent

40.0s

Uh, sorry?

customer

40.8s

Uh, 4000 mm length and 2000 width.

agent

43.5s

Sir, we only have two widths, 1500 or 1250.

सर, width हमारा दो ही आएगा, 1500 नहीं तो 1250.

customer

46.4s

Oh, and you don't have 2000 mm?

अच्छा, और 2000 mm नहीं आता आपके अंदर?

agent

48.6s

2000 availability won't be there.

2000 का availability नहीं आएगा।

customer

50.6s

Okay. Okay, so uh is 1500 available?

Okay. Okay, so uh 1500 है क्या?

agent

53.6s

Yes, 1500 is available.

हां, 1500 का मिलेगा।

customer

55.2s

Okay, yes. And what is the length?

Okay, हां। और length कितना है?

agent

56.9s

4000 mm.

customer

58.0s

4000, okay.

4000, ठीक है।

agent

59.0s

And sir your HR, okay. Is there any specific brand or will any primary brand do?

और सर आपका HR, ठीक है। कोई specific brand का कुछ है या नहीं तो कोई भी primary brand का चलेगा?

customer

62.5s

Uh no, like I want SAIL, Jindal and Tata.

अ नहीं, like मेरेको SAIL, Jindal और Tata.

agent

64.8s

SAIL and Tata?

SAIL और Tata का?

customer

66.2s

Yes. SAIL, Jindal also, JSW also.

agent

68.8s

Okay, SAIL, Tata and JSW. Okay, got it.

customer

71.2s

Yes.

agent

71.9s

Sure. And what is the current tonnage that you're looking for?

customer

74.8s

Uh, almost one hundred and thirty two to four thirty two tons, sorry. Approximately.

agent

78.6s

Thirty two tons.

customer

79.6s

Yes.

agent

80.4s

Okay, I'll write as thirty two tons for now. Fine. And may I, can you just confirm your delivery location?

customer

84.4s

Uh, Ahmedabad.

agent

86.0s

Ahmedabad, right?

customer

87.0s

Yes.

agent

87.4s

Got it. I believe you have already mentioned the pin code in the portal.

customer

90.1s

Yes.

agent

90.8s

Yeah, perfect. That was not a problem. And how soon you're looking for the delivery? Like is it like immediate requirement or

customer

95.8s

Uh, sorry?

agent

96.6s

Like, is it an immediate requirement or is it something that you are planning to buy for upcoming

customer

99.9s

No, no, immediate requirement.

agent

101.2s

Immediate requirement, right? Understood, understood. Not a problem. So sir, Ahmedabad, got it. So not a problem. We will, I can literally help you out with that. Can you just confirm if 8401 8401840752 is your WhatsApp number, right?

customer

110.6s

Yes.

agent

111.4s

Sure. So I'll share you the details once I get the pricing for your uh what you call enquired material and then kindly confirm me through WhatsApp as well.

customer

117.6s

Okay. And in this, like, uh, what do you call it, the order that will be confirmed, will it be from my phone app or will I have to call and intimate?

Okay. और इसके अंदर like uh क्या बोलते हैं कि जो ऑर्डर जो कंफर्म होगा वो like मेरे phone app से होगा या फिर मेरेको कॉल करके intimate करना पड़ेगा?

agent

123.2s

No problem, sir. As soon as I get the pricing, I'll first put it on WhatsApp, and if there's no response, I'll call and tell you.

कोई बात नहीं सर। जैसे ही pricing मिल जाएगा तो मैं आपको पहले WhatsApp में डालता हूं और अगर response नहीं आया तो मैं कॉल करके आपको बता देता हूं।

customer

128.8s

Okay. Because right now, this price, I will have to tell it to my client and then after that I will confirm the order.

Okay. क्योंकि अभी क्या है कि मेरा जो यह price है वो मेरे client को मेरेको बताना पड़ेगा and then उसके बाद मैं ऑर्डर कंफर्म करूंगा।

agent

134.4s

Okay, no problem, sir. As soon as the pricing comes, I will immediately call and tell you.

ठीक है, कोई प्रॉब्लम नहीं सर। मैं pricing आने के वक्त तुरंत ही मैं आपको फोन करके बता देता हूं।

customer

138.6s

Okay, okay, okay. Okay, and in this, what I have put right now, in this JSW app, uh

Okay, okay, okay. Okay, और इसके अंदर जो अभी मैंने जो डाला हुआ है, यह JSW के app के अंदर, uh

agent

142.6s

Yes.

हां।

customer

143.4s

One second. Yes, in JSW One, what it's showing in my order is that like I had submitted it just for the price and then it's showing in the order. So like, I'm not understanding if it went as an order, means, like, in the manner of an order, or if it went for a quotation, like?

एक सेकंड। हां, JSW One के अंदर जो मेरे ऑर्डर के अंदर जो दिखा रहा है कि like मैंने just for price के लिए मैंने submit किया था and then वो ऑर्डर के अंदर दिखा रहा है। तो like वो समझ नहीं आ रहा है कि वो एक ऑर्डर means like order के तरीके से वो गया या फिर वो एक quotation के लिए गया हुआ है, like?

agent

153.6s

No sir, it's not like that. What happens is if you have given any confirmation or something like that, our inside sales team gets your details. And we call you and ask what your requirement is, by when, and after taking all these details, we give you the pricing. And after that your, yeah, after that you can confirm like when you need the delivery, what is the update and all those details.

नहीं सर, वैसा नहीं है। वो क्या किया अगर आपने कुछ कुछ भी confirmation ऐसा कुछ दिया तो आपका डिटेल्स हमारा जो inside sales team होते हैं, उसको मिलता है। और हम आपको फोन करके जैसे ही पूछते हैं, क्या है आपका requirement, कब तक, यह सारा डिटेल्स लेके आपको pricing दे देते हैं। और उसके बाद आपका, yeah, after that you can confirm like when you need the delivery, what is the update and all those details.

customer

165.8s

Okay, okay, okay. Because I just started using this app of yours today. And I just, like I got scared. It said the order is confirmed, what's the scene, like that.

Okay, okay, okay. Because यह आज ही मैंने start किया हुआ था यह app आपका। और just मैंने, like मैं डर गया एकदम। वो बोला कि ऑर्डर कंफर्म हो गया कि क्या सीन है यह करके।

agent

171.6s

Oh, okay, okay. No problem, sir. I will help you. Okay sir, tell me, what do you do? Are you a manufacturer or a trader?

अच्छा, अच्छा, ठीक है। कोई प्रॉब्लम नहीं सर। मैं आपको मदद कर देता हूं। ठीक है सर, यह बताइए कि आप आप क्या करते हो? आप manufacturer हो या trader हो?

customer

176.6s

No, I am a trader.

नहीं, मैं trader हूं।

agent

178.2s

You are a trader. Okay, okay. Okay, no worries. So I'll do one thing, sir, I'll get the current pricing for Ahmedabad and tell you on WhatsApp and then call and tell you.

Trader हो। ठीक है, ठीक है। Okay, no worries. तो मैं एक काम करता हूं सर, अहमदाबाद का अभी का pricing लेके मैं आपको बता देता हूं WhatsApp में और उसके बाद कॉल करके बता देता हूं।

customer

184.4s

Sure, sure, sure.

agent

185.6s

Sure. Thank you, thank you so much.

customer

187.0s

Okay, and one thing sir, one more thing, that the 2000 mm width that I mentioned, if some other company, like JSW or Tata or SAIL, if any of them make it, can you get a quotation for that and give it to me?

Okay, और एक चीज सर, एक चीज और, कि सर जो 2000 mm width में जो मैं बोला, अगर वो कोई और कंपनी, like JSW है या Tata है या फिर SAIL है, इनमें से कोई अगर बनाता हो, तो आप उसका भी एक बार quotation लेके मेरेको दे सकते हैं क्या?

agent

194.4s

So I'll do one thing, sir, if I ask if there is any other material of 2000 mm or not, they don't give the pricing. What I do is, when I first feed it into the system, I enter 5 mm by 2000 by 4000. Then I will get information from the category if 2000 material is available or not. If it is available, it will tell which brand it is. If it's not available, it immediately says that 2000 mm is not available. Then I will enter 1500 for you.

तो मैं एक काम करता हूं सर, 2000 mm का और कोई material है या कि नहीं, ऐसे पूछने पर वो pricing नहीं देता। मैं क्या करता हूं कि पहले जब system में, system में जब feed करता हूं, तभी मैं 5 mm by 2000 by 4000 में डालता हूं। तब मुझे category से information मिलेगा कि अगर 2000 का भी material available है या कि नहीं। अगर available है तो कौन सा brand का है, वो बता देगा। अगर availability नहीं है तो तुरंत वो बोल देता है कि 2000 mm available नहीं है। तब मैं आपके लिए 1500 डाल के देता हूं।

customer

210.0s

Yes, because I have already gotten uh what do you call it, a confirmation from Tata that 2000 mm is already available with them.

हां, क्योंकि मैंने already Tata के अंदर से मेरेको uh क्या बोलते हैं कि उनका confirmation आ गया है कि already उनके अंदर 2000 mm available है।

agent

215.6s

Oh, okay. Okay.

अच्छा, ठीक है। Okay.

customer

217.4s

Yes. But the thing is, their price from the local dealer here in Ahmedabad, that price is very high. That's why I was doing it through the app.

Yes. But मेरेको क्या है कि जो price उनका जो यहां पे local dealer जो है अहमदाबाद के, तो उसका price बहुत ज्यादा ही आया है। तो इस वजह से मैं app के थ्रू कर रहा था।

agent

223.4s

Okay. Okay, understood.

customer

224.6s

Yes.

agent

225.2s

No problem, sir. I will check and tell you right now.

कोई प्रॉब्लम नहीं सर। मैं अभी आपको चेक करके आपको बता देता हूं।

customer

227.8s

Okay, okay, okay.

agent

229.0s

Okay. Thank you. Thank you, sir.

customer

230.6s

Yeah.

agent

231.6s

Yeah.