JSWOzonetel · Call Analysis

Varun Siddhardha jillapalli agent scorecard

Calls
81
70 scored · 8 n/a
Avg pitch /10
1.88
floor 2.30 -0.42
Band split
1G/9A/60R
green ≥8, amber 5–7, red <5
Talk ratio
0.602
21 monologue-heavy calls
Sentiment
+0.09
the customer's signal, not a rep score
Avg duration
2:02
min:sec

Only the pitch column is this agent's performance. Q-flags describe the leads they were handed; supply describes our stockyard; sentiment is the customer's reaction.

Varun Siddhardha jillapalli — pitch score distribution
0 12 23 score 0/10 — 23 calls (red band) 23 0 score 1/10 — 15 calls (red band) 15 1 score 2/10 — 12 calls (red band) 12 2 score 3/10 — 7 calls (red band) 7 3 score 4/10 — 3 calls (red band) 3 4 score 5/10 — 5 calls (amber band) 5 5 score 6/10 — 3 calls (amber band) 3 6 score 7/10 — 1 call (amber band) 1 7 score 8/10 — 1 call (green band) 1 8 score 9/10 — 0 calls (green band) 9 score 10/10 — 0 calls (green band) 10
red 0–4 urgent amber 5–7 coaching green 8–10 strong score out of 10
Points earned per step (%)
50% 80% Hook (supply/price signal): 0 Hook (supply/price signal) 0 Full discovery (8 Qs): 3.3 Full discovery (8 Qs) 3.3 Discovery (6 Qs): 4.7 Discovery (6 Qs) 4.7 Closure - one of three outcomes: 6.7 Closure - one of three outcomes 6.7 Pitch (2-3 USPs): 9.4 Pitch (2-3 USPs) 9.4 Verify basic profile (4 Qs): 13.3 Verify basic profile (4 Qs) 13.3 First opportunity identified: 20.0 First opportunity identified 20.0 Opener & permission: 22.6 Opener & permission 22.6 Discovery (5 Qs, woven naturally): 25.0 Discovery (5 Qs, woven naturally) 25.0 Platform education: 26.7 Platform education 26.7 Closure with next step: 32.1 Closure with next step 32.1 Qualify: 39.6 Qualify 39.6 Closure with price & timeline: 50.0 Closure with price & timeline 50.0 Revalidate every field: 50.0 Revalidate every field 50.0 Warm welcome opener: 73.3 Warm welcome opener 73.3 Opener acknowledges platform submission: 100.0 Opener acknowledges platform submission 100.0 No unnecessary re-pitching: 100.0 No unnecessary re-pitching 100.0
Weakest step first — this is the coaching agenda.

Coaching focus weakest three steps, with a line from someone who does them well

Hook (supply/price signal) 0.0% of points earned floor 5.0% · below the floor across 53 calls
How Ronak Mehta does it on a 10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
Full discovery (8 Qs) 3.3% of points earned floor 3.2% across 15 calls
How Sajal Bhaskar does it on a 10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
Discovery (6 Qs) 4.7% of points earned floor 4.4% across 53 calls
How Ronak Mehta does it on a 10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
habit 21 of this agent's calls were monologue-heavy (average talk share 0.602, average 3.9 questions asked per call).

Step-by-step vs the floor weakest first — this is the coaching agenda

StepWtCalls This agentFloorΔ
SL2 Hook (supply/price signal) 253
0.0%
 5.0% -5
NR3 Full discovery (8 Qs) 315
3.3%
 3.2% +0
SL3 Discovery (6 Qs) 253
4.7%
 4.4% +0
NR6 Closure - one of three outcomes 215
6.7%
 5.0% +2
SL4 Pitch (2-3 USPs) 153
9.4%
 7.6% +2
NR2 Verify basic profile (4 Qs) 115
13.3%
 12.9% +0
NR5 First opportunity identified 215
20.0%
 15.0% +5
SL1 Opener & permission 253
22.6%
 22.6% +0
CL3 Discovery (5 Qs, woven naturally) 22
25.0%
 17.0% +8
NR4 Platform education 115
26.7%
 7.3% +19
SL6 Closure with next step 153
32.1%
 25.5% +7
SL5 Qualify 253
39.6%
 58.8% -19
CL4 Closure with price & timeline 22
50.0%
 29.9% +20
CL2 Revalidate every field 32
50.0%
 19.3% +31
NR1 Warm welcome opener 115
73.3%
 68.8% +4
CL1 Opener acknowledges platform submission 22
100.0%
 66.3% +34
CL5 No unnecessary re-pitching 12
100.0%
 97.1% +3

Across campaigns

CampaignCallsScoredAvg
IS_MFG_HR_HRPO_Opp_Aug26 3934 1.97
IS_MFG_HR_HRPO_Sep26 2219 1.37
IS_Inte_MFG_M1_3_NoEnq_Sep26 1512 1.50
MSME_IS_PANIndia_NewReg_260526 33 2.83
MSME_IS_India_ProductOpps_PROG_261225 22 6.00

Objections faced

ObjectionRaisedHandledMissed
incumbent_supplier10 3 7
price6 3 3
send_price_will_think4 0 4
credit2 2 0
just_registered_to_check1 1 0

Coaching notes from the lowest-scoring calls

0.0/10 211121785825…
You must follow the basic call structure: introduce yourself and the company, deliver a hook to create interest, and then ask discovery questions before suggesting a next step.
0.0/10 211121785909…
After the customer objects, you must pivot back to discovery to build value. When they said they buy locally, you should have asked 'To see if a trial makes sense, what materials do you typically use?' instead of letting them end the call.
0.0/10 211121785910…
After your introduction, you must always ask the customer if it's a good time to talk to secure their permission before proceeding.
0.0/10 211121785835…
When a customer says they are busy, immediately ask for a specific time to call back instead of stating you don't understand.
0.0/10 211121785759…
In your opener, always state your name and that you are calling from JSW One before confirming the customer's name.
0.0/10 211121785912…
You must maintain control of the call; instead of immediately agreeing to move to WhatsApp, try to gather at least one or two key requirement details on the call itself.
0.0/10 211121785822…
Your opener was incomplete; ensure you always greet the customer by name and ask for permission to speak to build rapport and earn the right to continue the conversation.
0.0/10 211121785825…
In your opener, always state your name and that you are calling from JSW One to immediately establish context, even if the connection is poor.

All calls 81

CallStateDateCampaignDur DispositionBandLangPitch TalkSent
211121785912… scored 2026-08-05 IS_MFG_HR_HRPO_Opp_Aug26 1:26 General Enquiry full conversation English 0.0/10 0.633 +0.37
211121785825… scored 2026-08-04 IS_MFG_HR_HRPO_Opp_Aug26 1:14 General Enquiry full conversation Telugu 0.0/10 0.662 0.12
211121785909… scored 2026-08-05 IS_MFG_HR_HRPO_Opp_Aug26 1:29 No_requirement full conversation Telugu 0.0/10 0.767 mono -0.40
211121785821… scored 2026-08-04 IS_MFG_HR_HRPO_Opp_Aug26 1:55 Call_back_later full conversation English 0.0/10 0.815 mono -0.22
211121785825… scored 2026-08-04 IS_MFG_HR_HRPO_Opp_Aug26 0:38 Not_Answered full conversation Hindi 0.0/10 0.571 0.00
211121785910… scored 2026-08-05 IS_MFG_HR_HRPO_Opp_Aug26 0:23 Not_Answered short or unclear Telugu 0.0/10 0.694 0.00
211121788437… scored 2026-09-03 IS_MFG_HR_HRPO_Sep26 1:00 Call_back_later short or unclear Telugu 0.0/10 0.788 mono 0.07
211121788503… scored 2026-09-04 IS_MFG_HR_HRPO_Sep26 2:53 No_requirement full conversation Telugu 0.0/10 0.762 mono +0.35
211121785759… scored 2026-08-03 IS_MFG_HR_HRPO_Opp_Aug26 0:52 Call_back_later full conversation Telugu 0.0/10 0.627 -0.36
211121788338… scored 2026-09-02 IS_Inte_MFG_M1_3_NoEnq_Sep 1:33 Call_back_later full conversation Telugu 0.0/10 0.543 0.11
211121788429… scored 2026-09-03 IS_MFG_HR_HRPO_Sep26 1:16 Call_back_later full conversation Gujarati 0.0/10 0.73 mono +0.24
211121788426… scored 2026-09-03 IS_MFG_HR_HRPO_Sep26 0:59 Call_back_later short or unclear Telugu 0.0/10 0.5 0.07
211121788340… scored 2026-09-02 IS_Inte_MFG_M1_3_NoEnq_Sep 0:59 General Enquiry full conversation Telugu 0.0/10 0.659 0.12
211121785835… scored 2026-08-04 IS_MFG_HR_HRPO_Opp_Aug26 0:33 Call_back_later full conversation Telugu 0.0/10 0.558 -0.41
211121788430… scored 2026-09-03 IS_MFG_HR_HRPO_Sep26 0:57 Not_Answered full conversation Telugu 0.0/10 0.676 0.00
211121785912… scored 2026-08-05 IS_MFG_HR_HRPO_Opp_Aug26 1:39 No_requirement full conversation Telugu 0.0/10 0.395 -0.10
211121788413… scored 2026-09-03 IS_Inte_MFG_M1_3_NoEnq_Sep 0:54 Call_back_later short or unclear Hindi 0.0/10 0.422 +0.20
211121788429… scored 2026-09-03 IS_MFG_HR_HRPO_Sep26 0:49 Call_back_later full conversation Hinglish 0.0/10 0.841 mono 0.07
211121788499… scored 2026-09-04 IS_MFG_HR_HRPO_Sep26 0:41 General Enquiry full conversation Telugu 0.0/10 0.585 0.00
211121788427… scored 2026-09-03 IS_MFG_HR_HRPO_Sep26 0:41 General Enquiry full conversation Telugu 0.0/10 0.865 mono 0.12
211121785822… scored 2026-08-04 IS_MFG_HR_HRPO_Opp_Aug26 0:41 Not_Answered short or unclear Gujarati 0.0/10 0.756 mono 0.00
211121785759… scored 2026-08-03 IS_MFG_HR_HRPO_Opp_Aug26 0:26 Call_back_later short or unclear Gujarati 0.0/10 0.512 0.07
211121788339… scored 2026-09-02 IS_Inte_MFG_M1_3_NoEnq_Sep 4:50 General Enquiry full conversation Telugu 0.5/10 0.489 +0.46
211121788412… scored 2026-09-03 MSME_IS_PANIndia_NewReg_26 0:46 Language_Barrier full conversation English 1.0/10 0.711 +0.24
211121785934… scored 2026-08-05 IS_MFG_HR_HRPO_Opp_Aug26 1:21 Wrong_Number full conversation Telugu 1.0/10 0.582 -0.09
211121785912… scored 2026-08-05 IS_MFG_HR_HRPO_Opp_Aug26 1:17 Does_not_deal_Steel full conversation Telugu 1.0/10 0.55 +0.35
211121785840… scored 2026-08-04 IS_MFG_HR_HRPO_Opp_Aug26 3:14 General Enquiry full conversation Telugu 1.0/10 0.541 0.02
211121785825… scored 2026-08-04 IS_MFG_HR_HRPO_Opp_Aug26 1:29 General Enquiry full conversation Telugu 1.0/10 0.816 mono 0.08
211121785844… scored 2026-08-04 IS_MFG_HR_HRPO_Opp_Aug26 2:44 General Enquiry full conversation Telugu 1.0/10 0.433 +0.40
211121788340… scored 2026-09-02 IS_Inte_MFG_M1_3_NoEnq_Sep 1:14 General Enquiry full conversation Telugu 1.0/10 0.775 mono +0.40
211121788349… scored 2026-09-02 IS_Inte_MFG_M1_3_NoEnq_Sep 1:23 General Enquiry full conversation Telugu 1.0/10 0.795 mono -0.12
211121788412… scored 2026-09-03 IS_Inte_MFG_M1_3_NoEnq_Sep 1:52 No_requirement full conversation Telugu 1.0/10 0.616 +0.21
211121788351… scored 2026-09-02 IS_MFG_HR_HRPO_Sep26 1:37 General Enquiry full conversation Telugu 1.0/10 0.555 +0.43
211121788419… scored 2026-09-03 IS_Inte_MFG_M1_3_NoEnq_Sep 1:44 Call_back_later full conversation Telugu 1.0/10 0.623 +0.52
211121788776… scored 2026-09-07 IS_MFG_HR_HRPO_Sep26 2:12 General Enquiry full conversation Telugu 1.0/10 0.433 +0.25
211121788420… scored 2026-09-03 IS_MFG_HR_HRPO_Sep26 4:12 Not_Answered full conversation English 1.0/10 0.575 +0.30
211121788412… scored 2026-09-03 MSME_IS_PANIndia_NewReg_26 1:07 Call_back_later full conversation English 1.0/10 0.662 +0.44
211121785825… scored 2026-08-04 IS_MFG_HR_HRPO_Opp_Aug26 1:45 General Enquiry full conversation Telugu 1.0/10 0.518 +0.48
211121785835… scored 2026-08-04 IS_MFG_HR_HRPO_Opp_Aug26 0:49 No_requirement full conversation Telugu 2.0/10 0.815 mono 0.02
211121785758… scored 2026-08-03 IS_MFG_HR_HRPO_Opp_Aug26 1:37 No_requirement full conversation English 2.0/10 0.83 mono +0.16
211121785759… scored 2026-08-03 IS_MFG_HR_HRPO_Opp_Aug26 1:26 General Enquiry full conversation Telugu 2.0/10 0.642 +0.34
211121785912… scored 2026-08-05 IS_MFG_HR_HRPO_Opp_Aug26 1:11 No_requirement full conversation Telugu 2.0/10 0.83 mono -0.55
211121785760… scored 2026-08-03 IS_MFG_HR_HRPO_Opp_Aug26 3:02 General Enquiry full conversation Telugu 2.0/10 0.716 mono +0.27
211121788427… scored 2026-09-03 IS_MFG_HR_HRPO_Sep26 1:03 No_requirement full conversation Telugu 2.0/10 0.819 mono -0.36
211121788499… scored 2026-09-04 IS_MFG_HR_HRPO_Sep26 1:06 General Enquiry full conversation Telugu 2.0/10 0.657 -0.04
211121785758… scored 2026-08-03 IS_MFG_HR_HRPO_Opp_Aug26 3:05 General Enquiry full conversation English 2.0/10 0.486 +0.49
211121788426… scored 2026-09-03 IS_MFG_HR_HRPO_Sep26 1:26 General Enquiry full conversation English 2.0/10 0.534 0.00
211121788350… scored 2026-09-02 IS_Inte_MFG_M1_3_NoEnq_Sep 1:37 General Enquiry full conversation Telugu 2.0/10 0.673 0.00
211121788502… scored 2026-09-04 IS_MFG_HR_HRPO_Sep26 1:50 General Enquiry full conversation Telugu 2.0/10 0.546 +0.42
211121788415… scored 2026-09-03 IS_Inte_MFG_M1_3_NoEnq_Sep 4:12 General Enquiry full conversation Telugu 2.5/10 0.646 0.08
211121785909… scored 2026-08-05 IS_MFG_HR_HRPO_Opp_Aug26 0:52 Call_back_later full conversation Hindi 3.0/10 0.462 +0.34
211121785835… scored 2026-08-04 IS_MFG_HR_HRPO_Opp_Aug26 2:29 General Enquiry full conversation Telugu 3.0/10 0.597 -0.26
211121788427… scored 2026-09-03 IS_MFG_HR_HRPO_Sep26 2:47 General Enquiry full conversation Telugu 3.0/10 0.692 0.12
211121785934… scored 2026-08-05 IS_MFG_HR_HRPO_Opp_Aug26 2:39 General Enquiry full conversation Telugu 3.0/10 0.764 mono -0.27
211121785758… scored 2026-08-03 IS_MFG_HR_HRPO_Opp_Aug26 0:53 General Enquiry full conversation Hindi 3.0/10 0.616 +0.30
211121788415… scored 2026-09-03 IS_Inte_MFG_M1_3_NoEnq_Sep 2:22 General Enquiry full conversation Telugu 3.0/10 0.746 mono 0.07
211121788264… scored 2026-09-01 IS_MFG_HR_HRPO_Sep26 7:27 Call_back_later full conversation Telugu 3.0/10 0.58 +0.24
211121788437… scored 2026-09-03 IS_MFG_HR_HRPO_Sep26 2:35 Wrap up time exceeded :0 full conversation Telugu 4.0/10 0.548 -0.07
211121785908… scored 2026-08-05 IS_MFG_HR_HRPO_Opp_Aug26 1:15 General Enquiry full conversation Telugu 4.0/10 0.586 -0.32
211121785912… scored 2026-08-05 IS_MFG_HR_HRPO_Opp_Aug26 1:07 No_requirement full conversation Telugu 4.0/10 0.374 -0.25
211121785931… scored 2026-08-05 IS_MFG_HR_HRPO_Opp_Aug26 2:13 General Enquiry short or unclear Telugu 5.0/10 0.77 mono -0.09
211121785759… scored 2026-08-03 IS_MFG_HR_HRPO_Opp_Aug26 2:05 General Enquiry full conversation Telugu 5.0/10 0.519 0.12
211121788343… scored 2026-09-02 MSME_IS_India_ProductOpps_ 1:38 No_requirement full conversation Telugu 5.0/10 0.639 0.15
211121785823… scored 2026-08-04 IS_MFG_HR_HRPO_Opp_Aug26 3:07 General Enquiry full conversation Telugu 5.0/10 0.612 +0.37
211121788503… scored 2026-09-04 IS_MFG_HR_HRPO_Sep26 12:27 No_requirement full conversation Telugu 5.0/10 0.678 0.06
211121785908… scored 2026-08-05 IS_MFG_HR_HRPO_Opp_Aug26 5:31 General Enquiry full conversation Telugu 6.0/10 0.642 0.12
211121788341… scored 2026-09-02 IS_Inte_MFG_M1_3_NoEnq_Sep 4:46 General Enquiry full conversation Telugu 6.0/10 0.588 -0.10
211121788245… scored 2026-09-01 MSME_IS_PANIndia_NewReg_26 9:44 General Enquiry full conversation English 6.5/10 0.499 +0.26
211121788412… scored 2026-09-03 MSME_IS_India_ProductOpps_ 7:55 General Enquiry full conversation Hindi 7.0/10 0.484 +0.20
211121785835… scored 2026-08-04 IS_MFG_HR_HRPO_Opp_Aug26 4:29 General Enquiry full conversation Telugu 8.0/10 0.557 -0.27
211121788419… n/a 2026-09-03 IS_Inte_MFG_M1_3_NoEnq_Sep 0:24 Does_not_deal_Steel no conversation Telugu n/a 0.0 n/a
211121788439… n/a 2026-09-03 IS_MFG_HR_HRPO_Sep26 0:58 Not_Answered no conversation English n/a 0.0 n/a
211121785760… n/a 2026-08-03 IS_MFG_HR_HRPO_Opp_Aug26 0:54 General Enquiry no conversation Gujarati n/a 0.779 mono n/a
211121788437… queued 2026-09-03 IS_MFG_HR_HRPO_Sep26 0:14 General Enquiry n/a – pending – n/a
211121788430… queued 2026-09-03 IS_MFG_HR_HRPO_Sep26 0:44 Call_back_later n/a – pending – n/a
211121785760… n/a 2026-08-03 IS_MFG_HR_HRPO_Opp_Aug26 0:37 General Enquiry no conversation Gujarati n/a 0.825 mono n/a
211121785835… n/a 2026-08-04 IS_MFG_HR_HRPO_Opp_Aug26 0:29 Not_Answered no conversation English n/a – n/a
211121788339… queued 2026-09-02 IS_Inte_MFG_M1_3_NoEnq_Sep 0:20 Call_back_later n/a – pending – n/a
211121785834… n/a 2026-08-04 IS_MFG_HR_HRPO_Opp_Aug26 1:23 Not_Answered no conversation English n/a 0.0 n/a
211121785835… n/a 2026-08-04 IS_MFG_HR_HRPO_Opp_Aug26 0:24 Not_Answered no conversation English n/a 0.0 n/a
211121788419… n/a 2026-09-03 IS_Inte_MFG_M1_3_NoEnq_Sep 0:22 Query no conversation English n/a – n/a