Call 21112178875723481 2026-09-07 · Jeevan Jeejo · 1:33
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| MSME_IS_India_ProductOpps_PROG_261225 | Call_back_later | full conversation 17 turns, clean transcript (6% inaudible) | Hindi | 17 | customer_led (campaign_name:medium) |
Audio: clear: The customer's final turn is very faint and muffled.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
4.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
material: Posco steel CR sheet
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.07
confidence high · +0/−0
from 0 hits
0.7*prior (damped - label alone is weak)
0.7*prior (damped - label alone is weak)
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Revalidate every field
The agent only revalidated the product, failing to confirm thickness, width, quantity, location, or timeline.
How ankit mistry did it on a
10.0/10 call —
you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.
−2.0 pts
Closure with price & timeline
The call was ended by the customer before the agent could discuss price, stock, or a timeline for a quote.
How ankit mistry did it on a
10.0/10 call —
0.7 would be something around 74. 74.5. In which my cutting, loading, and with pallet packaging, my pricing is included.
−1.0 pts
Discovery (5 Qs, woven naturally)
The agent successfully asked about end-use and attempted to ask about quantity before the customer cut the call short.
How ankit mistry did it on a
10.0/10 call —
And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?
habit You did 78% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
Opener acknowledges platform submission
Aditya, I am Jeevan speaking from the JSW platform. You had placed an enquiry here, right? I was calling to talk about that.
Summary
The agent called to follow up on a platform enquiry for 'Posco steel CR sheet'. The agent confirmed the customer is an end-user, but the customer interrupted and asked for a call back in five minutes. The agent agreed to text via WhatsApp and call back, ending the conversation.
Coaching
When a customer asks for a competitor's brand like Posco, immediately pivot by asking for their technical specs (thickness, grade) so you can offer the equivalent JSW product.
Missed:
CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally) CL4 Closure with price & timeline
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | pass | – | 2.0 | Aditya, I am Jeevan speaking from the JSW platform. You had placed an enquiry here, right? I was calling to talk about that. The agent correctly referenced the customer's platform enquiry at the start of the call. |
| CL2 Revalidate every field | 3 | fail | 1 | 0.0 | The one you have placed is for Posco steel CR sheet, for the sheet, right? The agent only revalidated the product, failing to confirm thickness, width, quantity, location, or timeline. |
| CL3 Discovery (5 Qs, woven naturally) | 2 | partial | 2 | 1.0 | I just wanted to know if this is for your own use or are you a trader... And what is your requirement in tons right now? The agent successfully asked about end-use and attempted to ask about quantity before the customer cut the call short. |
| CL4 Closure with price & timeline | 2 | fail | – | 0.0 |
The call was ended by the customer before the agent could discuss price, stock, or a timeline for a quote. |
| CL5 No unnecessary re-pitching | 1 | pass | – | 1.0 |
The agent did not perform any unnecessary re-pitching; the call was too short for this to occur. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.775 heavy | 28.6s | 8.3s | 56.1s | 5.8s | 251.7 | 0 | 9 | 8 | 7 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.9s
Hello.
हॅलो.
agent
1.7s
Hello.
हॅलो.
agent
2.6s
Uh good morning, am I talking to Aditya Patel?
अह गुड मॉर्निंग, ऍम आय टॉकिंग टू आदित्य पटेल?
customer
5.6s
Yes.
येस.
agent
6.3s
Aditya, I am Jeevan speaking from the JSW platform. You had placed an enquiry here, right? I was calling to talk about that.
आदित्य, मैं जीवन बात कर रहा हूं जेएसडब्ल्यू प्लॅटफॉर्म से। आपने एक enquiry डाला था ना इधर, उसके बारे में बात करने के लिए था।
customer
11.6s
Yes sir.
हां सर।
agent
12.6s
Uh so, one second. The one you have placed is for Posco steel CR sheet, for the sheet, right?
अह तो, एक सेकंड। आपने जो डाला है Posco steel CR sheet के sheet के लिए ना?
customer
18.2s
Yes, yes.
हां हां।
agent
19.0s
Yes, so, regarding that, I just wanted to know if this is for your own use or are you a trader, something like that?
हां तो वो उसके बारे में सिर्फ यही जानना था कि आप ये आपका खुद use के लिए है कि आप trader है, ऐसा कुछ हो?
customer
25.0s
For my own use.
खुद के use के लिए।
agent
26.2s
For your own use. And what is your requirement in tons right now?
खुद के use के लिए। और आपका, आपको कितना ton का requirement है अभी?
customer
30.0s
Uh sir, one, I will call you in five minutes. I am a little
अह सर एक, मैं आपको एक पांच मिनट में कॉल करता हूं। मैं थोड़ा
agent
33.5s
Okay, okay. Yes, no problem. I'll do one thing, by that time I will text you on WhatsApp, okay? Should I call on the same number?
ठीक है ठीक है। हां कोई बात नहीं। मैं एक काम करता हूं, by that time मैं text WhatsApp में आपको text करता हूं, ठीक है? उसी नंबर में कॉल करूं?
customer
38.6s
Yes, yes.
हां हां।
agent
39.1s
Yes.
हां।
agent
39.7s
Okay, okay. Thank you.
ठीक है ठीक है। Thank you.
customer
41.0s
[inaudible]