JSWOzonetel · Call Analysis

Anupreeti Mahadik agent scorecard

Calls
92
83 scored · 4 n/a
Avg pitch /10
2.25
floor 2.30 -0.05
Band split
1G/12A/70R
green ≥8, amber 5–7, red <5
Talk ratio
0.573
11 monologue-heavy calls
Sentiment
+0.04
the customer's signal, not a rep score
Avg duration
1:36
min:sec

Only the pitch column is this agent's performance. Q-flags describe the leads they were handed; supply describes our stockyard; sentiment is the customer's reaction.

Anupreeti Mahadik — pitch score distribution
0 10 20 score 0/10 — 20 calls (red band) 20 0 score 1/10 — 17 calls (red band) 17 1 score 2/10 — 17 calls (red band) 17 2 score 3/10 — 6 calls (red band) 6 3 score 4/10 — 10 calls (red band) 10 4 score 5/10 — 7 calls (amber band) 7 5 score 6/10 — 2 calls (amber band) 2 6 score 7/10 — 1 call (amber band) 1 7 score 8/10 — 3 calls (green band) 3 8 score 9/10 — 0 calls (green band) 9 score 10/10 — 0 calls (green band) 10
red 0–4 urgent amber 5–7 coaching green 8–10 strong score out of 10
Points earned per step (%)
50% 80% Hook (supply/price signal): 0 Hook (supply/price signal) 0 Pitch (2-3 USPs): 2.7 Pitch (2-3 USPs) 2.7 Full discovery (8 Qs): 5.1 Full discovery (8 Qs) 5.1 Verify basic profile (4 Qs): 7.7 Verify basic profile (4 Qs) 7.7 Platform education: 10.3 Platform education 10.3 Discovery (6 Qs): 12.2 Discovery (6 Qs) 12.2 Closure - one of three outcomes: 12.8 Closure - one of three outcomes 12.8 Discovery (5 Qs, woven naturally): 14.3 Discovery (5 Qs, woven naturally) 14.3 Revalidate every field: 21.4 Revalidate every field 21.4 First opportunity identified: 25.6 First opportunity identified 25.6 Opener & permission: 27.0 Opener & permission 27.0 Closure with next step: 32.4 Closure with next step 32.4 Closure with price & timeline: 42.9 Closure with price & timeline 42.9 Warm welcome opener: 51.3 Warm welcome opener 51.3 Qualify: 70.3 Qualify 70.3 Opener acknowledges platform submission: 71.4 Opener acknowledges platform submission 71.4 No unnecessary re-pitching: 100.0 No unnecessary re-pitching 100.0
Weakest step first — this is the coaching agenda.

Coaching focus weakest three steps, with a line from someone who does them well

Hook (supply/price signal) 0.0% of points earned floor 5.0% · below the floor across 37 calls
How Ronak Mehta does it on a 10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
Pitch (2-3 USPs) 2.7% of points earned floor 7.6% · below the floor across 37 calls
How Ronak Mehta does it on a 10.0/10 call —
AGENT: ...so that the distributors don't have a monopoly. They can increase the price anytime, they can't give it to you at a higher price in the future. There should be control in the market.
Full discovery (8 Qs) 5.1% of points earned floor 3.2% across 39 calls
How Sajal Bhaskar does it on a 10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
habit 11 of this agent's calls were monologue-heavy (average talk share 0.573, average 4.7 questions asked per call).

Step-by-step vs the floor weakest first — this is the coaching agenda

StepWtCalls This agentFloorΔ
SL2 Hook (supply/price signal) 237
0.0%
 5.0% -5
SL4 Pitch (2-3 USPs) 137
2.7%
 7.6% -5
NR3 Full discovery (8 Qs) 339
5.1%
 3.2% +2
NR2 Verify basic profile (4 Qs) 139
7.7%
 12.9% -5
NR4 Platform education 139
10.3%
 7.3% +3
SL3 Discovery (6 Qs) 237
12.2%
 4.4% +8
NR6 Closure - one of three outcomes 239
12.8%
 5.0% +8
CL3 Discovery (5 Qs, woven naturally) 27
14.3%
 17.0% -3
CL2 Revalidate every field 37
21.4%
 19.3% +2
NR5 First opportunity identified 239
25.6%
 15.0% +11
SL1 Opener & permission 237
27.0%
 22.6% +4
SL6 Closure with next step 137
32.4%
 25.5% +7
CL4 Closure with price & timeline 27
42.9%
 29.9% +13
NR1 Warm welcome opener 139
51.3%
 68.8% -18
SL5 Qualify 237
70.3%
 58.8% +12
CL1 Opener acknowledges platform submission 27
71.4%
 66.3% +5
CL5 No unnecessary re-pitching 17
100.0%
 97.1% +3

Across campaigns

CampaignCallsScoredAvg
IS_Inte_MFG_M1_3_NoEnq_Sep26 3936 1.42
IS_MFG_CR_GI_GP_Coated_Sep26 2525 2.64
IS_MFG_HR_HRPO_Sep26 1511 2.09
MSME_IS_India_ProductOpps_PROG_261225 64 5.00
MSME_IS_PANIndia_NewReg_260526 33 4.00
MSME_IS_India_ProductOpps_Reg_Acc 33 3.17
IS_MFG_WR_Sep26 11 5.00

Objections faced

ObjectionRaisedHandledMissed
incumbent_supplier8 1 7
price7 1 6
send_price_will_think5 1 4
just_registered_to_check2 0 2
check_with_manager1 0 1
credit1 1 0

Coaching notes from the lowest-scoring calls

0.0/10 211121788500…
For a new registration, always start by welcoming the customer and understanding their business before asking for a requirement. Your opening 'Do you have a requirement?' can feel like a cold call and misses the opportunity to build rapport.
0.0/10 211121789457…
You skipped the entire pitch structure; start by offering a clear benefit (the hook) to earn the customer's attention before asking for their requirements and performing discovery.
0.0/10 211121788502…
When a customer says their business is closed 'for now' (सध्या), ask if it's temporary and when they might reopen to schedule a specific callback.
0.0/10 211121788501…
When a customer immediately says 'no requirement', you must still attempt to ask when a better time to call back would be, instead of immediately ending the call.
0.0/10 211121788514…
When a call is about a past service failure, acknowledge it, then pivot back to the script to discover other potential needs instead of ending the call.
0.0/10 211121788427…
When a customer says they have no immediate requirement, you must still attempt discovery to understand their business for future needs instead of ending the call.
0.0/10 211121788502…
Review the customer's CRM history before calling to acknowledge previous conversations and avoid making the customer repeat information.
0.0/10 211121788436…
When a customer says they have no current requirement, you must try to schedule a specific date for a future callback instead of immediately ending the call.

All calls 92

CallStateDateCampaignDur DispositionBandLangPitch TalkSent
211121789560… scored 2026-09-16 IS_MFG_CR_GI_GP_Coated_Sep 1:06 General Enquiry full conversation Marathi 0.0/10 0.599 -0.12
211121789622… scored 2026-09-17 IS_MFG_CR_GI_GP_Coated_Sep 0:53 General Enquiry full conversation Marathi 0.0/10 0.452 -0.22
211121788340… scored 2026-09-02 IS_Inte_MFG_M1_3_NoEnq_Sep 0:40 No_requirement full conversation Hindi 0.0/10 0.689 -0.24
211121788430… scored 2026-09-03 IS_Inte_MFG_M1_3_NoEnq_Sep 0:40 General Enquiry full conversation Hindi 0.0/10 0.755 mono -0.07
211121788430… scored 2026-09-03 IS_Inte_MFG_M1_3_NoEnq_Sep 0:52 No_requirement full conversation Hindi 0.0/10 0.678 -0.43
211121788413… scored 2026-09-03 IS_Inte_MFG_M1_3_NoEnq_Sep 0:41 No_requirement full conversation Marathi 0.0/10 0.769 mono -0.30
211121788501… scored 2026-09-04 IS_Inte_MFG_M1_3_NoEnq_Sep 0:42 No_requirement full conversation Hindi 0.0/10 0.587 -0.56
211121788430… scored 2026-09-03 IS_Inte_MFG_M1_3_NoEnq_Sep 0:20 General Enquiry short or unclear Hindi 0.0/10 0.659 0.00
211121788427… scored 2026-09-03 IS_Inte_MFG_M1_3_NoEnq_Sep 0:26 No_requirement full conversation Marathi 0.0/10 0.625 0.01
211121788427… scored 2026-09-03 IS_Inte_MFG_M1_3_NoEnq_Sep 0:42 No_requirement full conversation Marathi 0.0/10 0.657 -0.22
211121788436… scored 2026-09-03 IS_Inte_MFG_M1_3_NoEnq_Sep 0:50 No_requirement full conversation Hindi 0.0/10 0.535 0.01
349721789638… scored 2026-09-17 IS_MFG_CR_GI_GP_Coated_Sep 2:12 Send_Email full conversation Hindi 0.0/10 0.715 0.14
211121789457… scored 2026-09-15 IS_MFG_HR_HRPO_Sep26 0:54 Send_Email full conversation Marathi 0.0/10 0.703 +0.75
211121788502… scored 2026-09-04 IS_Inte_MFG_M1_3_NoEnq_Sep 0:47 No_requirement full conversation Marathi 0.0/10 0.623 -0.25
211121788348… scored 2026-09-02 IS_Inte_MFG_M1_3_NoEnq_Sep 0:47 No_requirement full conversation Hindi 0.0/10 0.605 -0.46
211121788514… scored 2026-09-04 IS_MFG_HR_HRPO_Sep26 1:39 General Enquiry full conversation Marathi 0.0/10 0.709 -0.09
211121788502… scored 2026-09-04 IS_Inte_MFG_M1_3_NoEnq_Sep 1:02 No_requirement full conversation Marathi 0.0/10 0.59 -0.24
211121788431… scored 2026-09-03 IS_Inte_MFG_M1_3_NoEnq_Sep 1:13 Wrap up time exceeded :0 full conversation Marathi 0.0/10 0.52 +0.36
211121788500… scored 2026-09-04 IS_Inte_MFG_M1_3_NoEnq_Sep 1:19 No_requirement full conversation Hindi 0.0/10 0.397 -0.59
211121789624… scored 2026-09-17 IS_MFG_CR_GI_GP_Coated_Sep 4:07 Send_Email full conversation English 0.0/10 0.315 +0.73
211121788339… scored 2026-09-02 IS_Inte_MFG_M1_3_NoEnq_Sep 1:10 General Enquiry full conversation Hindi 1.0/10 0.474 +0.44
211121788414… scored 2026-09-03 IS_Inte_MFG_M1_3_NoEnq_Sep 1:50 General Enquiry full conversation Marathi 1.0/10 0.472 -0.32
211121788340… scored 2026-09-02 IS_Inte_MFG_M1_3_NoEnq_Sep 1:24 General Enquiry full conversation Marathi 1.0/10 0.558 +0.16
211121789549… scored 2026-09-16 IS_MFG_CR_GI_GP_Coated_Sep 1:40 Send_Email full conversation Hindi 1.0/10 0.567 +0.65
211121788340… scored 2026-09-02 IS_Inte_MFG_M1_3_NoEnq_Sep 1:38 General Enquiry full conversation Hindi 1.0/10 0.68 0.14
211121789469… scored 2026-09-15 MSME_IS_India_ProductOpps_ 1:02 General Enquiry full conversation Marathi 1.0/10 0.797 mono 0.15
349721789640… scored 2026-09-17 IS_MFG_CR_GI_GP_Coated_Sep 2:03 Send_Email full conversation Hindi 1.0/10 0.552 +0.20
211121789451… scored 2026-09-15 MSME_IS_PANIndia_NewReg_26 0:43 No_requirement full conversation Hindi 1.0/10 0.736 mono -0.10
211121789469… scored 2026-09-15 IS_MFG_HR_HRPO_Sep26 1:33 Send_Email full conversation Hindi 1.0/10 0.49 +0.38
211121788339… scored 2026-09-02 IS_Inte_MFG_M1_3_NoEnq_Sep 1:09 General Enquiry full conversation Marathi 1.0/10 0.63 -0.20
211121788499… scored 2026-09-04 MSME_IS_India_ProductOpps_ 1:48 Send_Email full conversation Hindi 1.0/10 0.638 +0.71
211121788414… scored 2026-09-03 IS_Inte_MFG_M1_3_NoEnq_Sep 0:29 General Enquiry full conversation Marathi 1.0/10 0.734 mono 0.00
211121788413… scored 2026-09-03 IS_Inte_MFG_M1_3_NoEnq_Sep 1:50 No_requirement full conversation Marathi 1.0/10 0.602 -0.12
211121788415… scored 2026-09-03 IS_Inte_MFG_M1_3_NoEnq_Sep 0:40 General Enquiry full conversation Marathi 1.0/10 0.561 0.00
211121788413… scored 2026-09-03 IS_Inte_MFG_M1_3_NoEnq_Sep 1:10 No_requirement full conversation Hindi 1.0/10 0.527 +0.18
211121788339… scored 2026-09-02 IS_Inte_MFG_M1_3_NoEnq_Sep 1:28 General Enquiry full conversation Marathi 1.0/10 0.592 +0.36
211121788349… scored 2026-09-02 IS_Inte_MFG_M1_3_NoEnq_Sep 0:56 General Enquiry full conversation Marathi 1.0/10 0.572 +0.27
211121789542… scored 2026-09-16 IS_MFG_CR_GI_GP_Coated_Sep 1:12 No_requirement full conversation Marathi 2.0/10 0.543 -0.36
211121789457… scored 2026-09-15 IS_MFG_HR_HRPO_Sep26 2:39 No_requirement full conversation Marathi 2.0/10 0.393 +0.29
211121789724… scored 2026-09-18 IS_MFG_CR_GI_GP_Coated_Sep 0:54 General Enquiry full conversation Marathi 2.0/10 0.57 -0.10
211121788339… scored 2026-09-02 IS_Inte_MFG_M1_3_NoEnq_Sep 2:58 No_requirement full conversation Hindi 2.0/10 0.425 0.12
211121788349… scored 2026-09-02 IS_Inte_MFG_M1_3_NoEnq_Sep 1:34 Send_Email full conversation Hindi 2.0/10 0.476 +0.21
211121788501… scored 2026-09-04 IS_Inte_MFG_M1_3_NoEnq_Sep 4:13 No_requirement full conversation Marathi 2.0/10 0.303 +0.33
211121789622… scored 2026-09-17 IS_MFG_CR_GI_GP_Coated_Sep 1:06 General Enquiry full conversation Hindi 2.0/10 0.584 -0.18
211121789468… scored 2026-09-15 IS_MFG_HR_HRPO_Sep26 2:24 General Enquiry full conversation Hindi 2.0/10 0.659 +0.30
211121789470… scored 2026-09-15 IS_MFG_HR_HRPO_Sep26 0:47 No_requirement full conversation Gujarati 2.0/10 0.734 mono -0.22
211121789470… scored 2026-09-15 IS_MFG_HR_HRPO_Sep26 0:56 No_requirement full conversation Hindi 2.0/10 0.534 +0.18
349721789625… scored 2026-09-17 IS_MFG_CR_GI_GP_Coated_Sep 3:12 Send_Email full conversation Hindi 2.0/10 0.317 -0.69
349721789639… scored 2026-09-17 IS_MFG_CR_GI_GP_Coated_Sep 0:49 No_requirement full conversation Marathi 2.0/10 0.674 -0.30
211121789732… scored 2026-09-18 IS_MFG_CR_GI_GP_Coated_Sep 2:19 Wrap up time exceeded :0 full conversation Hindi 2.0/10 0.523 +0.20
211121789621… scored 2026-09-17 IS_MFG_CR_GI_GP_Coated_Sep 1:18 General Enquiry full conversation Marathi 2.0/10 0.673 +0.20
211121789732… scored 2026-09-18 IS_MFG_CR_GI_GP_Coated_Sep 1:01 No_requirement full conversation Hindi 2.0/10 0.631 -0.10
349721789715… scored 2026-09-18 IS_MFG_CR_GI_GP_Coated_Sep 0:51 No_requirement full conversation Hindi 2.0/10 0.612 -0.62
211121789539… scored 2026-09-16 IS_MFG_HR_HRPO_Sep26 2:31 General Enquiry full conversation Hindi 2.0/10 0.675 +0.36
211121788499… scored 2026-09-04 IS_Inte_MFG_M1_3_NoEnq_Sep 2:12 No_requirement full conversation Marathi 3.0/10 0.594 -0.05
211121788437… scored 2026-09-03 IS_Inte_MFG_M1_3_NoEnq_Sep 2:55 Send_Email full conversation Marathi 3.0/10 0.476 -0.64
349721789640… scored 2026-09-17 IS_MFG_CR_GI_GP_Coated_Sep 1:25 No_requirement full conversation Hindi 3.0/10 0.468 +0.39
211121788499… scored 2026-09-04 IS_Inte_MFG_M1_3_NoEnq_Sep 2:24 Send_Email full conversation English 3.0/10 0.711 +0.38
211121788513… scored 2026-09-04 IS_MFG_HR_HRPO_Sep26 0:59 General Enquiry full conversation Hindi 3.0/10 0.618 0.02
211121789723… scored 2026-09-18 MSME_IS_India_ProductOpps_ 1:05 General Enquiry full conversation Hindi 3.0/10 0.695 0.15
211121788415… scored 2026-09-03 IS_Inte_MFG_M1_3_NoEnq_Sep 1:54 Wrap up time exceeded :0 full conversation Hindi 3.5/10 0.588 0.00
211121789732… scored 2026-09-18 IS_MFG_CR_GI_GP_Coated_Sep 3:25 General Enquiry full conversation Marathi 4.0/10 0.555 +0.48
349721789710… scored 2026-09-18 IS_MFG_CR_GI_GP_Coated_Sep 2:21 Send_Email full conversation Hindi 4.0/10 0.573 0.11
211121788417… scored 2026-09-03 IS_Inte_MFG_M1_3_NoEnq_Sep 2:31 Wrap up time exceeded :0 full conversation Marathi 4.0/10 0.527 +0.31
211121789541… scored 2026-09-16 IS_MFG_CR_GI_GP_Coated_Sep 0:51 No_requirement full conversation English 4.0/10 0.632 -0.17
211121788436… scored 2026-09-03 IS_Inte_MFG_M1_3_NoEnq_Sep 0:40 No_requirement full conversation English 4.0/10 0.542 +0.31
211121789466… scored 2026-09-15 MSME_IS_PANIndia_NewReg_26 1:09 General Enquiry full conversation Hindi 4.0/10 0.556 +0.18
211121789457… scored 2026-09-15 IS_MFG_HR_HRPO_Sep26 0:49 No_requirement full conversation Hindi 4.0/10 0.607 -0.01
211121789559… scored 2026-09-16 IS_MFG_CR_GI_GP_Coated_Sep 0:45 No_requirement full conversation Gujarati 4.0/10 0.734 mono -0.57
211121789451… scored 2026-09-15 MSME_IS_India_ProductOpps_ 2:57 Wrap up time exceeded :0 full conversation Hindi 4.5/10 0.562 -0.12
211121789624… scored 2026-09-17 IS_MFG_WR_Sep26 2:25 General Enquiry full conversation Hindi 5.0/10 0.588 -0.27
211121789728… scored 2026-09-18 IS_MFG_CR_GI_GP_Coated_Sep 3:12 Wrap up time exceeded :0 full conversation Hindi 5.0/10 0.224 +0.42
349721789639… scored 2026-09-17 IS_MFG_CR_GI_GP_Coated_Sep 0:49 No_requirement full conversation Marathi 5.0/10 0.479 +0.33
349721789711… scored 2026-09-18 IS_MFG_CR_GI_GP_Coated_Sep 2:35 No_requirement full conversation Marathi 5.0/10 0.858 mono 0.15
211121788239… scored 2026-09-01 MSME_IS_India_ProductOpps_ 2:04 Send_Email full conversation Marathi 5.0/10 0.76 mono +0.20
211121788514… scored 2026-09-04 IS_MFG_HR_HRPO_Sep26 1:05 Call_back_later full conversation Marathi 5.0/10 0.591 0.04
211121788427… scored 2026-09-03 IS_Inte_MFG_M1_3_NoEnq_Sep 0:57 No_requirement full conversation Hindi 5.0/10 0.372 0.10
349721789710… scored 2026-09-18 IS_MFG_CR_GI_GP_Coated_Sep 2:46 Send_Email full conversation Hindi 6.0/10 0.339 0.00
211121789623… scored 2026-09-17 IS_MFG_CR_GI_GP_Coated_Sep 2:43 Send_Email full conversation Hindi 6.0/10 0.482 +0.30
211121789726… scored 2026-09-18 MSME_IS_PANIndia_NewReg_26 2:31 General Enquiry full conversation Hindi 7.0/10 0.621 -0.40
211121788259… scored 2026-09-01 MSME_IS_India_ProductOpps_ 3:20 full conversation Hindi 7.5/10 0.363 +0.38
211121789560… scored 2026-09-16 MSME_IS_India_ProductOpps_ 1:43 Wrap up time exceeded :0 full conversation Hindi 7.5/10 0.745 mono +0.30
211121788502… scored 2026-09-04 IS_Inte_MFG_M1_3_NoEnq_Sep 10:28 Send_Email full conversation Marathi 8.5/10 0.557 +0.21
211121788349… queued 2026-09-02 IS_Inte_MFG_M1_3_NoEnq_Sep 0:12 Not_Answered n/a – pending – n/a
211121788427… n/a 2026-09-03 MSME_IS_India_ProductOpps_ 0:47 No_requirement no conversation English n/a 1.0 mono n/a
211121789640… queued 2026-09-17 MSME_IS_India_ProductOpps_ 3:06 Send_Email n/a – pending – n/a
211121788427… queued 2026-09-03 IS_Inte_MFG_M1_3_NoEnq_Sep 0:23 Not_Answered n/a – pending – n/a
211121788515… n/a 2026-09-04 IS_MFG_HR_HRPO_Sep26 0:26 No_requirement no conversation English n/a 0.0 n/a
211121788514… n/a 2026-09-04 IS_MFG_HR_HRPO_Sep26 0:17 Not_Answered no conversation English n/a – n/a
211121788514… queued 2026-09-04 IS_MFG_HR_HRPO_Sep26 0:15 Not_Answered n/a – pending – n/a
211121788431… queued 2026-09-03 IS_Inte_MFG_M1_3_NoEnq_Sep 0:28 No_requirement n/a – pending – n/a
211121788515… n/a 2026-09-04 IS_MFG_HR_HRPO_Sep26 0:24 Not_Answered no conversation English n/a 0.156 n/a