JSWOzonetel · Call Analysis

Call 21112178834397922 2026-09-02 · Varun Siddhardha jillapalli · 1:38

CampaignDispositionCould we hear it?Language TurnsPitch type
MSME_IS_India_ProductOpps_PROG_261225 No_requirement full conversation 30 turns, clean transcript (0% inaudible) Telugu 30 customer_led (campaign_name:medium)
Audio: clear: Some background noise and chatter on the agent's side, but it does not significantly impact transcription reliability.

The four signals separate columns, separate owners

1 · Pitch adherence

the REP
5.0/10
short or unclear
USP relevance: none

2 · Customer quality

the LEAD we handed over
2 /4 flags
segment: wrong_product material: Stainless Steel TMT / JSL

3 · Supply

US
none

4 · Sentiment

the CUSTOMER
0.15
confidence high · +2/−0 from 5 hits
0.6*lexical + 0.4*prior

What to do differently next time biggest points lost first · the quotes are from real calls

−3.0 pts Revalidate every field The agent only validated product type and location, missing quantity, dimensions, and timeline, which is below the 'partial' threshold.
How ankit mistry did it on a 10.0/10 call —
you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.
−2.0 pts Discovery (5 Qs, woven naturally) The agent only asked about brand preference, failing to ask about end-use, monthly tonnage, or other key discovery questions.
How ankit mistry did it on a 10.0/10 call —
And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?
did well
Opener acknowledges platform submission
AGENT: I think you registered under the name RS... CUSTOMER: Yes sir, we have registered.
Closure with price & timeline
AGENT: give me one hour's time, I will update the price for you.

Summary

The customer, who had registered on the platform, clarified their requirement for Stainless Steel TMT bars, specifically from JSL, for delivery in Vizag. The agent, after some confusion, confirmed the location and promised to revert with a price quotation within one hour. The core issue is that the customer is asking for a competitor's product that JSW does not manufacture.

Coaching

When a customer asks for a product we don't manufacture, like stainless steel, clarify this upfront instead of promising a price to avoid setting false expectations.
Missed: CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally)

Module 1 — step by step every result carries its evidence quote

StepWtResultQs EarnedEvidence from the transcript
CL1 Opener acknowledges platform submission 2 pass – 2.0
AGENT: I think you registered under the name RS... CUSTOMER: Yes sir, we have registered.
The agent correctly acknowledged that the customer had registered on the platform.
CL2 Revalidate every field 3 fail 2 0.0
AGENT: do you have a TMT requirement, sir? ... Is the location Vizag, sir?
The agent only validated product type and location, missing quantity, dimensions, and timeline, which is below the 'partial' threshold.
CL3 Discovery (5 Qs, woven naturally) 2 fail 1 0.0
AGENT: is any other okay for you, sir? Jindal... are you looking for JSW only?
The agent only asked about brand preference, failing to ask about end-use, monthly tonnage, or other key discovery questions.
CL4 Closure with price & timeline 2 pass – 2.0
AGENT: give me one hour's time, I will update the price for you.
The agent committed to a specific timeline (one hour) to provide the price, which meets the step's requirement.
CL5 No unnecessary re-pitching 1 pass – 1.0
The agent stuck to the customer's stated requirement and did not attempt to pitch other irrelevant products.

Conversation mechanics measured from turn timings, not judged by the LLM

Talk ratioAgent talkCustomer talk Dead airLongest monologueWPM InterruptsAgent turnsCust turns Q marks
0.639 29.6s 16.7s 51.7s 6.2s 239.2 0 15 15 6

Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)

customer
0.0s
Hello.
హలో.
agent
1.2s
Hello.
హలో.
customer
1.9s
Hello.
హలో.
agent
2.6s
Hello, hello sir.
హలో, హలో సర్.
customer
3.5s
Hello.
హలో.
agent
4.1s
Hello, hello sir, Namaste.
హలో, హలో సర్, నమస్తే.
customer
5.1s
Hello sir, tell me.
నమస్తే అండి, చెప్పండి.
agent
6.2s
Sir, my name is Varun, I'm speaking from JSW.
సర్, నా పేరు వరుణ్, JSW నుంచి మాట్లాడుతున్నాను.
customer
9.0s
Ah, tell me.
ఆ, చెప్పండి.
agent
9.9s
Ah rates... You RS... I think you registered under the name RS...
ఆ rates... మీరు RS... RS అనుకుంటా మీ పేరు మీద రిజిస్టర్...
customer
12.9s
Yes sir, we have registered.
అవునండి, రిజిస్టర్ అయ్యాం.
agent
14.2s
That's it, do you have a TMT requirement, sir?
అదే, మీకు TMT రిక్వైర్మెంట్ ఉందా సర్?
customer
16.2s
Not TMT, I need stainless steel.
TMT కాదు, stainless steel కావాలి.
agent
18.3s
In stainless steel, sir? TMT bar in SS?
Stainless steel లో సర్? SS లో TMT bar?
customer
20.6s
Ah, yes.
ఆ, అవును.
agent
21.6s
SS TMT bar. Okay. Is the location Vizag, sir?
SS TMT bar. Okay. వైజాగ్ ఏ నా సర్ లొకేషన్?
customer
24.1s
For Vizag. I mean, actually I need a quotation first. When will you give the quotation?
వైజాగ్ కే. అంటే actually నాకు ఫస్ట్ quotation కావాలి. Quotation ఎప్పుడు ఇస్తారండి?
agent
28.1s
Okay, okay. Because you are asking for SS in TMT, right, I am checking that.
Okay, okay. ఎందుకంటే మీరు TMT లో SS అడుగుతున్నారు కదా, అది చూస్తున్నాను.
customer
31.6s
I need SS only, I need SS only.
SS ఏ కావాలి, SS ఏ కావాలి.
agent
33.5s
Hmm. Other... I mean, is any other okay for you, sir? Jindal... are you looking for JSW only?
హ్మ్. వేరే... అంటే మీకు వేరే ఏదైనా ఓకే నా సర్? Jindal... JSW ఏ చూస్తున్నారా?
customer
36.9s
JSL only.
JSL ఏ.
agent
37.6s
You are looking in JSL only, okay.
JSL లోనే చూస్తున్నారు, ఓకే.
customer
39.3s
Ah.
ఆ.
agent
40.0s
Vizag is the location.
వైజాగ్ ఏ లొకేషన్.
agent
43.5s
Okay sir, give me some... give me one hour's time, I will update the price for you.
ఓకే సర్, నాకు కొంచెం... ఒక one hour టైం ఇవ్వండి, నేను మీకు price update చేస్తాను.
customer
47.3s
Ah, okay sir, okay.
ఆ, సరే అండి, ఓకే.
agent
48.6s
Right.
customer
49.1s
Okay sir.
ఓకే అండి.
agent
50.0s
Okay.
customer
50.6s
Okay sir.
ఓకే అండి.