Call 21112178851509161 2026-09-04 · abhinav gautam · 1:44
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| MSME_IS_India_ProductOpps_PROG_261225 | General Enquiry | full conversation 28 turns, clean transcript (0% inaudible) | Hindi | 28 | customer_led (campaign_name:medium) |
Audio: clear: No significant issues with audio quality.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
3.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
2
/4 flags
segment: construction
MOQ: None MT None
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.37
confidence high · +6/−1
from 15 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Revalidate every field
Agent only asked about quantity, failing to revalidate product details, location, or timeline before disqualifying the lead.
How ankit mistry did it on a
10.0/10 call —
you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.
−2.0 pts
Discovery (5 Qs, woven naturally)
Agent only asked about the end application (house construction) before the call was terminated due to a mismatch.
How ankit mistry did it on a
10.0/10 call —
And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?
−2.0 pts
Closure with price & timeline
The call was correctly terminated due to a lead mismatch before any price or timeline could be discussed.
How ankit mistry did it on a
10.0/10 call —
0.7 would be something around 74. 74.5. In which my cutting, loading, and with pallet packaging, my pricing is included.
did well
Opener acknowledges platform submission
Yes sir, your account was registered and we received your requirement just now.
No unnecessary re-pitching
We don't supply for houses, sir.
Summary
The agent contacted a customer who submitted a TMT requirement. The customer clarified the need was for personal house construction and the quantity was 1.6 tons (16 quintals). The agent correctly identified this was below the 10-ton MOQ and outside the target business segment, then politely ended the call.
Coaching
When a lead seems like a mismatch, still quickly revalidate all key fields from the submission before disqualifying, as the customer's initial statement might not match the full requirement.
Missed:
CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally) CL4 Closure with price & timeline
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | pass | – | 2.0 | Yes sir, your account was registered and we received your requirement just now. The agent correctly opened by referencing the requirement received from the platform. |
| CL2 Revalidate every field | 3 | fail | 1 | 0.0 |
Agent only asked about quantity, failing to revalidate product details, location, or timeline before disqualifying the lead. |
| CL3 Discovery (5 Qs, woven naturally) | 2 | fail | 1 | 0.0 |
Agent only asked about the end application (house construction) before the call was terminated due to a mismatch. |
| CL4 Closure with price & timeline | 2 | fail | – | 0.0 |
The call was correctly terminated due to a lead mismatch before any price or timeline could be discussed. |
| CL5 No unnecessary re-pitching | 1 | pass | – | 1.0 | We don't supply for houses, sir. The agent correctly identified the lead was not a fit and did not waste time with an unnecessary pitch. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.6 | 26.4s | 17.6s | 60.0s | 3.8s | 290.9 | 0 | 14 | 14 | 4 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
agent
0.2s
Hello.
हेलो
customer
0.9s
Hello.
हेलो
agent
1.6s
Hello sir, this is Gautam speaking from JSW One.
नमस्कार सर, मैं गौतम बात कर रहा था मैं JSW One से।
customer
4.7s
Yes, yes sir.
जी जी सर।
agent
5.5s
Yes sir, your account was registered and we received your requirement just now.
जी सर, आपका अकाउंट रजिस्टर्ड था और रिक्वायरमेंट आई थी आपकी हमारे पास अभी।
customer
8.8s
Yes, yes sir.
जी जी सर।
agent
9.6s
Is this TMT requirement for a project, or did you want to check our price, sir?
ये TMT की रिक्वायरमेंट किसी प्रोजेक्ट के लिए है या सर प्राइस आपको हमारा चेक करना था?
customer
13.1s
No, I mean, I am getting a house built, the requirement is for that.
नहीं, अपना मतलब घर बनवा रहे हैं, उसी के लिए जरूरत है।
agent
16.5s
We don't supply for houses, sir. This means it's not your trading firm then?
घर के लिए सर हम सप्लाई नहीं करते। ये ट्रेडिंग फर्म आपकी नहीं है फिर इसका मतलब?
customer
19.5s
Pardon? This firm is mine. This firm is mine.
जी? ये फर्म मेरी है। ये फर्म मेरी है।
agent
21.8s
Oh, okay.
अच्छा।
customer
22.7s
Yes, because the work is like that, you know, meaning trucks etc. run.
जी, क्योंकि वो वैसा काम है ना, मतलब ट्रक वगेरह चलते हैं।
agent
25.3s
Oh, okay.
अच्छा।
customer
26.3s
Yes.
जी।
agent
27.0s
So, how many tons of TMT do you need approximately?
तो इसमें कितना टन TMT चाहिए लगभग आपको?
customer
29.2s
This... right now it's that, that... what ton, it will be a requirement of around 16 quintals for us, the one that has been sent.
ये अभी तो वही, वही टन क्या, वही 16 क्विंटल की हमें रिक्वायरमेंट करीब होगी ये, जो भेजी है।
agent
33.8s
Here on our end, it's showing 170 tons.
ये हमारे यहां तो 170 टन दिख रहा है।
customer
35.9s
Oh, it's showing 170 tons?
अच्छा, 170 टन दिख रहा है?
agent
37.4s
Yes, our MOQ is 10 tons, so we won't be able to provide service there.
हां, हमारा MOQ 10 टन का है तो सर्विस नहीं कर पाएंगे हम वहां पे।
customer
40.7s
Oh, okay.
अच्छा अच्छा।
agent
41.6s
Yes.
हां।
customer
42.3s
No, what is the minimum one has to take?
नहीं, मिनिमम कितना लेना पड़ता है?
agent
43.9s
First of all, we don't provide for home construction.
हम पहली बात तो होम कंस्ट्रक्शन के लिए देते नहीं हैं।
customer
46.2s
Oh, okay.
अच्छा अच्छा।
agent
47.0s
Even if we do, the quantity is high, that much is not used in a house, so that's why the feasibility... this is the thing.
देते भी हैं तो क्वांटिटी ज्यादा है, उतनी घर में लगती नहीं है, तो इसलिए फिजिबिलिटी... ये चीज है।
customer
51.2s
Okay, okay okay.
ठीक है, ठीक ठीक।
agent
52.0s
Alright sir? Okay.
ठीक है सर? ओके।
customer
53.1s
Okay okay.
ठीक ठीक।