Call 21112178824825551 2026-09-01 · dhruv · 3:58
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| MSME_IS_India_ProductOpps_PROG_261225 | No_requirement | full conversation 42 turns, clean transcript (0% inaudible) | English | 42 | customer_led (campaign_name:medium) |
Audio: noisy: The agent's line has background office noise, including a brief, audible Hindi sentence from another person in the room. The agent's audio also experiences some digital choppiness towards the end, which the customer points out. The agent acknowledges it's a 'systems number' and offers to call back from a personal line.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
3.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
segment: construction
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.30
confidence high · +50/−10
from 28 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Revalidate every field
The agent only validated quantity and size, missing product/grade, delivery location, and timeline.
How ankit mistry did it on a
10.0/10 call —
you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.
−2.0 pts
Discovery (5 Qs, woven naturally)
Only the end application (PEB structure) was discovered; monthly volume, current brands, share of wallet, and payment terms were not asked.
How ankit mistry did it on a
10.0/10 call —
And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?
−2.0 pts
Closure with price & timeline
The agent explained a pricing delay ("today the PL is yet to come from the plant") but did not commit to a specific timeline for reverting with a quote.
How ankit mistry did it on a
10.0/10 call —
0.7 would be something around 74. 74.5. In which my cutting, loading, and with pallet packaging, my pricing is included.
did well
Opener acknowledges platform submission
Yeah, we just received one. That's the basically reason why I gave you a call right now.
No unnecessary re-pitching
Yeah, we just received one. That's the basically reason why I gave you a call right now.
Summary
The customer, a PEB contractor, submitted an inquiry for a 255 MT project in Andhra Pradesh. The agent acknowledged the inquiry and started revalidating the requirements, but the customer explained they are in the early stages of evaluation and will provide detailed specs later. The call was cut short due to a technical issue, with the agent promising to call back.
Coaching
When a customer gives a clear buying signal like 'what would be the cost?', provide a firm timeline for the price, such as 'I will have the price list in an hour and will call you back then.'
Missed:
CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally) CL4 Closure with price & timeline
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | pass | – | 2.0 | Yeah, we just received one. That's the basically reason why I gave you a call right now. The agent immediately confirmed they were calling in response to the customer's platform submission. |
| CL2 Revalidate every field | 3 | fail | 2 | 0.0 |
The agent only validated quantity and size, missing product/grade, delivery location, and timeline. |
| CL3 Discovery (5 Qs, woven naturally) | 2 | fail | 1 | 0.0 |
Only the end application (PEB structure) was discovered; monthly volume, current brands, share of wallet, and payment terms were not asked. |
| CL4 Closure with price & timeline | 2 | fail | – | 0.0 |
The agent explained a pricing delay ("today the PL is yet to come from the plant") but did not commit to a specific timeline for reverting with a quote. |
| CL5 No unnecessary re-pitching | 1 | pass | – | 1.0 | Yeah, we just received one. That's the basically reason why I gave you a call right now. The agent correctly focused on the customer's inbound request and did not pitch any other products. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.303 | 44.4s | 101.9s | 91.7s | 9.3s | 352.7 | 0 | 21 | 21 | 5 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.1s
Hello?
agent
2.0s
Hello?
customer
3.0s
Yes, hello?
agent
4.0s
Hello?
customer
4.8s
Yes, hello?
agent
5.9s
Uh, Sunil sir?
customer
6.8s
Yes, I am Sunil.
agent
7.9s
Uh sir, calling from JSW One MSME Jindal Steel Works Mumbai.
customer
10.8s
Yeah, hi, hi. I just putted a request. You're so quick.
agent
13.5s
Yeah, we just received one. That's the basically reason why I gave you a call right now.
customer
16.5s
Okay.
agent
17.1s
So, I just wanted to understand a bit. So, are we into PEB structure or something like that?
customer
20.5s
Yes, sir. I am, I am, actually. Uh, there's a new client who wants to construct his project here in uh Andhra Pradesh.
agent
25.5s
Okay.
customer
26.1s
So, I'm trying to procure some steel for him. Uh, as I as I will be the primary contractor for this PEB structure.
agent
30.0s
Structure. Understood.
customer
31.3s
Uh, uh, designs are actually on the way. Uh, they are yet to be done. Uh, architecture has been just finalized and we are going to get into the contract in one or two weeks. So I'm just trying to evaluate how things will be if and if I wanted to purchase directly from the manufacturer like you people.
agent
39.0s
Right.
customer
39.5s
Uh and I wanted to know how how the terms and conditions and what is the basic process like.
agent
43.0s
Noted. So in this case, the quantity you have specified over here is something around 185 metric tons.
customer
46.5s
Okay.
agent
47.0s
So, the quantity is gonna be the same or...
customer
48.5s
No, it is actually 255 tons including everything. Like uh, that's actually approximation. So 255, it may be plus or minus 5 tons.
agent
53.1s
Okay. And the size you have required is...
customer
54.5s
So what I'm proposing the client is uh like I'll be going with JSW if they are okay with that.
agent
58.0s
Understood.
customer
58.6s
We are uh yeah.
agent
59.1s
So in this case what we can do is...
customer
59.8s
We are in negotiations, okay? So I I wanted to know if if I'm directly purchasing from your manufacturing unit, what would be the cost that I could uh purchase cost like?
agent
104.7s
Noted. So what I can do is, just bear me some time because today the PL is yet to come from the plant. And being the quantity in a good stage, I mean this is the actual quantity what you require. Okay, the size you have specified is only one size, that's 12 mm. So you require it in mix sizes because ideally in PEB it's required in mix sizes.
customer
114.0s
Yeah, exactly, exactly. I just wanted to make a primary contact with you. I was not expecting a call so early actually.
agent
117.6s
Okay.
customer
118.0s
Thanks, thank you for the call actually. Thank you, thank you very much for the call. That was so nice. Uh, like uh if I wanted to go with JSW, there will be in PEB there will be different kind of materials they will be using, right? I'll give you the uh MOP actually, metal procurement uh at a later point of time.
agent
126.5s
Okay.
customer
127.2s
Uh, uh, so initially like uh like I'll give you the MTO at a later point of time. Uh, but initially if I wanted to go with directly to the manufacturer, is there any way that I can get from...
agent
134.0s
Yeah, so basically this will be... Yeah, that's why I just wanted to understand if the thicknesses are varying. So basically, see how it goes is, if in a single width we are procuring a material, like for about what you have specified over here, right? So if in...
customer
141.5s
My my my apologies, there is a technical disturbance from your end.
agent
143.7s
Uh, what do I do is I'll call you from my personal number. Actually this is a systems number so there might be some sort of network issue. I'll call you from my personal number in a moment.
customer
149.5s
Yeah, yeah, thank you.
agent
150.5s
Alright.
customer
151.3s
Thanks for the call, yeah.
agent
152.5s
Yes.